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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

The-Ultimate-Guide-to-Success-in-Managed-IT-Services


Featured Post

The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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Partner Spotlight: Our Journey from 1,000 to 100 Tickets a Day [VIDEO]

Posted by Lily Teplow on December 3, 2018

Partner Spotlight: Our Journey from 1,000 to 100 Tickets a Day [VIDEO]

Many MSPs are familiar with the concept of ticket fatigue; when you or your techs can’t perform at the high-level of service your clients need, all because of the sheer amount of alerts that consume your day-to-day. Before becoming a Continuum partner, DS Tech was no stranger to ticket fatigue.

In this partner spotlight, DS Tech shares their story of how they leverage Continuum to not only reduce their daily number of tickets, but become more efficient and able to better service their clients.

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Topics: Partner Success, Service Delivery and Operational Efficiency, Video

Partner Spotlight: How Computer Consultant Team Achieves Balance Between Customer and Technician Satisfaction

Posted by Madison Kocis & Joann Li on July 13, 2018

Partner Spotlight: How Computer Consultant Team Achieves Balance Between Customer and Technician Satisfaction

For most IT service providers, customer satisfaction and technician satisfaction seem to be in perpetual unbalance. Think of it as a see-saw; when you focus heavily on the customer side by fulfilling their every need, it may cause your internal team to feel overburdened and overworked, leading to costly turnover. On the other side, prioritizing your tech team’s needs over your customers’ could result in spotty IT support and a poor customer experience. So, what’s the key to achieving balance between the two?

Fortunately, one successful MSP has it all figured out. Joe Nardone, President of Computer Consultant Team (CCT), recently sat down with Madison Kocis and Joann Li, two Sales interns from Continuum’s Cranberry Office, to discuss how CCT leverages Continuum’s transformative platform to increase satisfaction for both its customers and its employees.

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Topics: Partner Success, Customer Service, Workforce Optimization and Employee Retention

Welcome Continuum's New Vice President of Partner Success, Wayne Berkowitz [VIDEO]

Posted by Nate Teplow on September 7, 2017

Welcome Continuum's New Vice President of Partner Success, Wayne Berkowitz [VIDEO]

We are extremely excited to introduce Continuum’s new Vice President of Partner Success, Wayne Berkowitz! Wayne recently sat down for an interview to introduce himself and discuss his key priorities as he steps into this new role. Check out the video above to hear from Wayne himself.

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Topics: Partner Success, Continuum Team

Partner Spotlight: How Using AIDA to Sell IT Support Can Help MSPs Gain More Clients

Posted by Nuresh Momin on April 28, 2017

Partner Spotlight: How Using AIDA to Sell IT Support Can Help MSPs Gain More Clients

Managed services providers (MSPs) provide a wide range of IT services that are vital to modern business. With the help of your expertise and services, clients have more peace of mind knowing you’re monitoring, managing and caring for their IT infrastructure. However, IT services don’t always sell themselves. Valuable IT providers need a structured approach to convince prospects of their value.

One of the best sales strategies follows the AIDA model, which stands for:

  • Attention
  • Interest
  • Desire
  • Action

Leveraging the AIDA model has helped my MSP business win over new clients, so let’s take a closer look at how it can help you do the same.

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Topics: Sales and Marketing, Business Development and Growth, Partner Success

Partner Spotlight: How 2 MSPs Leverage Continuum BDR to Overcome Top BDR Challenges

Posted by Lily Teplow on March 17, 2017

Partner Spotlight: How 2 MSPs Leverage Continuity247 to Overcome Top BDR Challenges.png

Although backup and disaster recovery (BDR) has become a staple to every MSPs technology stack, many still struggle to develop a profitable and sustainable BDR line of business. Some of the common challenges we hear today include finding the right solution to fit your clients’ needs, or delivering effective data backup to clients across specific industries. Others have a hard time dealing with solutions that have become too cumbersome and time-consuming to manage, or even dealing with disaster recovery scenarios. As an MSP offering BDR services, your goal is to provide clients with reliable data backup and business continuity, but how can you do so when these challenges stand in your way?

Sometimes, the best way to succeed is to learn through others’ success. That’s why we’re sharing the stories of two Continuum partners who faced certain BDR challenges but proceeded to overcome them by leveraging Continuum BDR, our fully-managed BDR platform. Let's take a closer look!

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Topics: Partner Success, Continuum BDR, Backup and Disaster Recovery

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