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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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When Talent Meets Tools: How to Enable Your Technical Team for Success

Posted by Ian Waters on December 7, 2017

When Talent Meets Tools: How to Enable Your Technical Team for Success

In order to deliver world-class IT services to your clients, your technical team needs to be set up for success. Having a great team dedicated to delivering high-quality support is essential, but not having the right tools in place to manage service requests and quickly resolve issues is going to hold your team back.

Over the years, I’ve worked with and spoken to many managed service providers (MSPs), and I’ve found that the ones who are thriving are all using well established tools to do things smarter, quicker and achieve a higher standard than those who don’t. Would you like to be among these successful MSPs? Keep reading to discover which tools you can leverage to make your tech team more efficient and your business more profitable.

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Topics: Remote Monitoring and Management, Workforce Optimization and Employee Retention, Service Delivery and Operational Efficiency

A One-Time Assessment Is Only the First Step: The Case for Ongoing Network Assessments

Posted by Win Pham on September 21, 2017

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An important part of managed IT services is network assessments, which give managed services providers (MSPs) the ability to perform scans of their clients’ entire IT environments. Today, many MSPs use one-time network assessment tools, such as Network Detective, as a way to convert prospects into new clients and uncover new projects for existing clients. However, an even bigger opportunity exists with IT assessments in developing a long-term program of regular, ongoing assessments.

A single assessment is only the first step to a comprehensive and effective program, one that will help you mitigate ongoing risks for your end-user companies, establish more consistent streams of revenue, and strengthen client relationships. Here are the benefits of performing ongoing network assessments and why MSPs should work to incorporate them into their overall strategy.

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Topics: Remote Monitoring and Management, Navigate 2017

Benefits of Using an Integrated RMM and NOC Platform

Posted by Lily Teplow on August 11, 2017

Technicians play an absolutely critical role in every Managed Services Provider (MSP) organization today—but finding, hiring and retaining the right talent are often difficult and expensive processes. And while MSPs do need an in-house team to conduct onsite work and meet with customers, they can further-extend their capabilities and remain cost-effective by leveraging an outside Network Operations Center (NOC). 

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Topics: Business Development and Growth, Remote Monitoring and Management, NOC

Tasks Every MSP Wishes They Didn't Have to Do In-House

Posted by Ian Waters on July 27, 2017

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Over the past few years, we’ve been making the move from the traditional break/fix model of providing IT support to the managed services provider (MSP) model. Moving from a reactive business to a proactive one means you end up doing a lot more chores for your clients in the background. However, there comes a point when managing and executing these tasks in-house can become a burden for your business.

From the smallest one-man-band to the largest of MSPs, there are always things we wish we didn’t have to do ourselves. Let’s take a look at the most common tasks every IT provider wishes they didn’t have to do in-house. 

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Topics: Remote Monitoring and Management, Outsourcing, Service Delivery and Operational Efficiency

Partner Spotlight: How 3 MSPs Benefit from Continuum’s Integrated RMM and NOC Platform

Posted by Lily Teplow on June 30, 2017

Partner Spotlight: How 3 MSPs Benefit from Continuum’s Integrated RMM and NOC Platform

With the first half of the year coming to a close, it presents a great opportunity to start reevaluating the products, services and contracts for your technology, to decide if they are still the best fit for your business. If you’re a managed services provider (MSP) looking to accelerate business growth and success this year, you might want to consider the benefits of leveraging a remote monitoring and management (RMM) solution that is fully integrated with a network operations center (NOC).

Don’t want to take my word for it? Let’s hear from three Continuum MSP partners who have been able to increase efficiency, enhance service delivery and embrace scalability with the help of Continuum’s integrated IT platform.

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Topics: Remote Monitoring and Management, Network Operations Center

Beyond Servers and Desktops: Are You Missing Half of the Network Story?

Posted by Alex Hoff on March 23, 2017

Beyond Servers and Desktops: Are You Missing Half of the Network Story

When offering network services to your clients, managing servers and endpoints—and managing them well—is important. That pretty much goes without saying. Of course, this is all possible with a proactive remote monitoring and management (RMM) solution that helps you automate your server and endpoint work. Without the help of automation, running antivirus programs, software upgrades, patching and more just wouldn’t be feasible.

But that’s only half the story of network management.

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Topics: Remote Monitoring and Management, Service Delivery and Operational Efficiency

How to Choose the Best RMM Solution for Your Business in 2017

Posted by Nate Teplow on February 7, 2017

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No matter what the size, structure or specialties of your MSP business, you should always be evaluating the solutions you use to ensure they’re helping you achieve success. Your RMM solution is a key technology that you build your business around and can directly impact your profitability. Consider your growth goals for the year ahead and ask yourself, “Am I using the right RMM solution for my business?"

Here are some things to consider when looking for the best RMM software in 2017.

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Topics: Business Development and Growth, Remote Monitoring and Management

Scaling for Success: The MSP Guide to Operational Efficiency [eBook]

Posted by Joseph Tavano on January 11, 2017

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"My technology is much too 'noisy,' which amounts to costlier, inefficient service delivery."
"My staff can't support additional new clients and I can't afford (or find) qualified talent." 
"I'm not sure how to organize my team if I partner with a third-party Network Operations Center (NOC)."

No matter the size or scope of their business, MSPs' inner monologues typically center around any or all of these three legitimate financial and operational concerns. Frustratingly enough, there hasn't been one go-to piece of content designed to guide you through the staffing and profitability dilemma that's holding you back from achieving real, manageable growth. Until now. 

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Topics: Business Development and Growth, Remote Monitoring and Management, Service Delivery and Operational Efficiency

How to Decrease Your RMM Support Costs

Posted by Nate Teplow on December 7, 2016

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If you want to increase your margins, there are two main ways to do so. Option 1: you can increase your prices, which may lead to tough conversations and/or client churn. Option 2: you can decrease your costs, which can be much more effective because it gives you more control over your margins and isn’t client-facing.

In this blog post, we’ll outline some key considerations and strategies to decrease your remote monitoring and management (RMM) support costs to help you optimize your profitability and grow your business.

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Topics: Revenue Growth and Profitability, Remote Monitoring and Management

14 Aggravating Challenges MSPs Face Each Day

Posted by Nate Teplow on November 29, 2016

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Business challenges are inevitable, but figuring out how to effectively identify and overcome these obstacles will mean the difference between scaling profitably and stagnating.

If I were to ask you to name your biggest pain point, you'd probably say "cash flow," "lack of time," or "not enough bandwidth," but dig deeper. Is the primary issue that you can't simultaneously generate new business while supporting your existing client base? Does your clunky technology stack eat up valuable staff time and talent? Perhaps you have a talent problem and struggle to hire or retain qualified personnel.

There's no shortage of challenges, but to adequately address each you have to tackle the root cause. To help you paint a clearer picture, we’ve outlined 14 common problems that MSPs face daily. Read on to see if any sound familiar and check out a new tool we created to help you overcome each!

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Topics: Business Development and Growth, Remote Monitoring and Management

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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