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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

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Featured Post

The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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How to Boost Business with Network Assessments

Posted by Mark Winter on October 4, 2018

How to Boost Business with Network Assessments

Our team occasionally encounters questions from Continuum partners about the difference between our network assessment tools that are available to them from Continuum, and the reports available through Continuum’s RMM software. While both systems are looking at a wide array of network and machine data and activity, the way they collect and report on that information is very different.

In this post, we’ll cover how network assessments work, and how you can leverage them as a tool for prospecting new clients and retaining your existing ones.

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Topics: Remote Monitoring and Management, Network Management

Explaining “IT” to Your Clients

Posted by Meaghan Moraes on September 7, 2018

Explaining “IT” to Your Clients

When your profession is managing IT for your clients, you’re expected to know the ins and outs. You’re the expert, right? You’re the thought leader, the support system. But “IT” is a broad term.

Apart from your job title, how do you actually showcase your IT expertise to clients in a way that gets their buy-in, their trust, and their business long term? It’s all in the way you communicate.

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Topics: Business Development and Growth, Remote Monitoring and Management, Explaining IT Series

How to Become a More Proactive IT Provider

Posted by Alex Hoff on August 21, 2018

How to Become a More Proactive IT Provider

Being proactive is one of the service pillars at the heart of the modern MSP business model.

But, similar to other vital concepts like responsiveness, flexibility, and business enablement, proactivity can mean something different to every MSP. In our view, it means knowing about problems before your clients do—and it’s an attitude that can help you align every aspect of your offering.

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Topics: Service Delivery and Operational Efficiency, Remote Monitoring and Management, Navigate 2018

Network Visibility vs Network Monitoring: What’s the Difference and Why Does It Matter?

Posted by Alex Hoff on June 26, 2018

Network Visibility vs Network Monitoring: What’s the Difference and Why Does It Matter?

As an IT service provider, your customers are relying on you to minimize technology disruptions and ensure smooth performance for their business. While this is made possible through remote monitoring and management (RMM), there’s a core focus on maintaining the business’ most vital asset: the network.

This is why it’s vital to offer some sort of network monitoring service—but you can’t have complete monitoring without visibility, and you can’t have full visibility without monitoring. So, what’s the difference and why is it important?

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Topics: Remote Monitoring and Management, Network Management

May the Fourth Be With You! 7 Star Wars Characters That Are Just Like MSPs

Posted by Joseph Tavano on May 4, 2018

May the Fourth Be With You! 7 Star Wars Characters That Are Just Like MSPs

In honor of today officially being Star Wars Day, May the 4th (not to be outdone by Revenge of the Fifth), we decided to put together a list of all the ways that MSPs are just like characters in the Star Wars saga. There’s a lot that the galaxy far, far away has in common with managed IT services, and just like the Star Wars franchise is perpetually growing at scale, we want your business to do the same.

So, grab your BlasTech E-11 blaster rifle, a hydrospanner, or that trusted lightsaber, and let’s take a look at the characters that are most similar to MSPs!

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Topics: Remote Monitoring and Management, Network Operations Center

How to Take Responsibility for Your Clients’ Networks

Posted by Alex Hoff on March 23, 2018

How to Take Responsibility for Your Clients’ Networks

Networks are more important than ever. A recent RightScale 2018 State of the Cloud report surveyed 997 tech pros and found 96 percent of respondents use cloud services, and 81 percent have a multi-cloud strategy. And, the report indicated companies are now running the majority of their workloads in the cloud.

With more data and systems in the cloud, there’s an opportunity for you as a managed services provider to boost your clients’ efficiency and scalability, but this can also increase risk. If the network goes down, your clients can’t function. As their MSP, they expect you to keep their network constantly running in the background, kind of like electricity. So how do you make sure clients can reach the cloud and stay productive? The answer is you own their networks—you take full responsibility for keeping them connected.

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Topics: Remote Monitoring and Management, Network Management

Confessions of a Formerly Burned-Out Technician

Posted by Tonya Barnett on February 15, 2018

Confessions of a Formerly Burned Out Technician

I started my IT career as a technician, originally working in a high volume call center-type help desk, and then later moving to a desktop support/system admin position for a local IT company closer to home. Within a few years, I found myself at a dead end with no vertical movement within the company. I was not learning anymore, as each person had a niche and refused to train anyone else on that product, which left me and my fellow technicians feeling rather bored with large gaps in our trainings. I enjoyed my job, but my growth was stagnant, and I wasn't being challenged with any new issues. Can any of you relate?

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Topics: Help Desk, Remote Monitoring and Management, Workforce Optimization and Employee Retention

Reasons to Use Managed IT Services in 2018

Posted by Meaghan Moraes on January 4, 2018

Reasons to Use Managed IT Services in 2018.png

As cited in TSIA’s The State of Managed Services 2017 report, managed services now represent 22 percent of services revenues, and overall net-new revenue for managed services continues to grow at a healthy average of 42 percent. It’s evident that the demand for managed services shows no signs of slowing down. In fact, a survey by Clutch.co shows that 69 percent of small- to medium-sized businesses (SMBs) hire at least one type of IT service provider. So, what is fueling this impressive level of adoption? Why are so many business owners fans of your business model? 

The following research illustrates the top reasons SMBs work with MSPs and IT solutions providers. As you build your 2018 sales strategy, pay attention to these main market drivers.

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Topics: Sales and Marketing, Remote Monitoring and Management, SMB Trends

5 Signs an SMB is Ready for RMM

Posted by Jaq Baldwin on January 2, 2018

Convincing prospects to first conclude that they need a managed services provider (MSP) to help fight the good fight means you have shown them the value you provide as an IT solutions provider. They know they need to outsource support to a capable team. But in your conversations with clients, you should be discussing the importance of your remote monitoring and management (RMM) platform and how leveraging this preventative technology will provide them with much-needed peace of mind.

So, here are five signs that show when business owners of the small- and medium-sized businesses you're engaged with may be ready for your remote monitoring and management solution.

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Topics: Remote Monitoring and Management

When Talent Meets Tools: How to Enable Your Technical Team for Success

Posted by Ian Waters on December 7, 2017

When Talent Meets Tools: How to Enable Your Technical Team for Success

In order to deliver world-class IT services to your clients, your technical team needs to be set up for success. Having a great team dedicated to delivering high-quality support is essential, but not having the right tools in place to manage service requests and quickly resolve issues is going to hold your team back.

Over the years, I’ve worked with and spoken to many managed service providers (MSPs), and I’ve found that the ones who are thriving are all using well established tools to do things smarter, quicker and achieve a higher standard than those who don’t. Would you like to be among these successful MSPs? Keep reading to discover which tools you can leverage to make your tech team more efficient and your business more profitable.

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Topics: Service Delivery and Operational Efficiency, Remote Monitoring and Management, Workforce Optimization and Employee Retention

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