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The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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The Top 5 MSP Blog Posts of February 2019

Posted by Meaghan Moraes on February 27, 2019

Having defined processes in your MSP to drive business forward. Understanding how to explain the value of your services rather than just listing them on your website. Finding the right opportunities to have cross-sell conversations with clients. These were just a few of the topics discussed on our blog this month that resonated most with readers.

Check out our roundup below of the top five MSPblog posts of February to explore the key themes buzzing in the MSP community right now!

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Topics: Business Growth, Sales and Marketing, RMM

Partner Spotlight: Working with the NOC for Upgraded Support, Skills, and Scalability [VIDEO]

Posted by Lily Teplow on February 5, 2019

Most managed services providers (MSPs) are no stranger to the struggle of finding qualified candidates for technical jobs. Especially those who are running a lean operation—every hire and every team member is critical. But in order to scale and support the needs of your clients, how can you right-size your team without breaking the bank?

In this partner spotlight, Tandem Systems, an MSP based just outside of Manchester in England, shares how they have more confidence going out to market because they’re backed by Continuum’s Network Operations Center (NOC) team.

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Topics: RMM, IT Services, Continuum

3 Mobile Security Quick Tips to Share with Clients

Posted by Matt Mainhart on December 26, 2018

We live a mobile lifestyle. Our mobile devices keep us connected, and we can do anything from our mobile devices - from anywhere in the world. Online banking, hotel reservations, email – all can be accessed with a tap of the finger.

If you forget your phone at a restaurant, at work, or at the pub – how confident are you that nobody else can access your information?

While browsing the Internet, how confident are you that your information is only being viewed by you?

Follow these steps for a confidence boost in your mobile security:

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Topics: RMM, IT Services, Cyber Security

How to Boost Business with Network Assessments

Posted by Mark Winter on October 4, 2018

Our team occasionally encounters questions from Continuum partners about the difference between our network assessment tools that are available to them from Continuum, and the reports available through Continuum’s RMM software. While both systems are looking at a wide array of network and machine data and activity, the way they collect and report on that information is very different.

In this post, we’ll cover how network assessments work, and how you can leverage them as a tool for prospecting new clients and retaining your existing ones.

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Topics: RMM, IT Services

Explaining “IT” to Your Clients

Posted by Meaghan Moraes on September 7, 2018

When your profession is managing IT for your clients, you’re expected to know the ins and outs. You’re the expert, right? You’re the thought leader, the support system. But “IT” is a broad term.

Apart from your job title, how do you actually showcase your IT expertise to clients in a way that gets their buy-in, their trust, and their business long term? It’s all in the way you communicate.

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Topics: Business Growth, RMM, Explaining IT Series

How to Become a More Proactive IT Provider

Posted by Alex Hoff on August 21, 2018

Being proactive is one of the service pillars at the heart of the modern MSP business model.

But, similar to other vital concepts like responsiveness, flexibility, and business enablement, proactivity can mean something different to every MSP. In our view, it means knowing about problems before your clients do—and it’s an attitude that can help you align every aspect of your offering.

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Topics: Navigate, RMM, IT Services

Network Visibility vs Network Monitoring: What’s the Difference and Why Does It Matter?

Posted by Alex Hoff on June 26, 2018

As an IT service provider, your customers are relying on you to minimize technology disruptions and ensure smooth performance for their business. While this is made possible through remote monitoring and management (RMM), there’s a core focus on maintaining the business’ most vital asset: the network.

This is why it’s vital to offer some sort of network monitoring service—but you can’t have complete monitoring without visibility, and you can’t have full visibility without monitoring. So, what’s the difference and why is it important?

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Topics: RMM, IT Services

May the Fourth Be With You! 7 Star Wars Characters That Are Just Like MSPs

Posted by Joseph Tavano on May 4, 2018

In honor of today officially being Star Wars Day, May the 4th (not to be outdone by Revenge of the Fifth), we decided to put together a list of all the ways that MSPs are just like characters in the Star Wars saga. There’s a lot that the galaxy far, far away has in common with managed IT services, and just like the Star Wars franchise is perpetually growing at scale, we want your business to do the same.

So, grab your BlasTech E-11 blaster rifle, a hydrospanner, or that trusted lightsaber, and let’s take a look at the characters that are most similar to MSPs!

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Topics: RMM

Partner Spotlight: How Offloading Project Work Results in Happier Technicians

Posted by Lily Teplow on April 6, 2018

When it rains, it pours. In the IT industry, this is often the rule rather than the exception. The constant putting out of fires or buildup of tickets can put a lot of strain on your business—especially on your team of technicians.

Technicians are the backbone of your managed services business, and your success relies on the quality and caliber of this team. Yet when their value is being barred by menial tasks day in and day out, it can create inefficiencies, cause you to miss out on revenue-generating projects and ultimately, lead to technician churn.

Despite these challenges, some MSPs have found a way to maintain a happy technician team; and the secret lies in offloading project work. I recently sat down with Eddie Phillips, chief operating officer at Shield Networks, to discuss how he uses Continuum Tech Advantage to offload project work to the NOC and create a healthier work-life balance for technicians.

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Topics: Business Growth, RMM

How to Take Responsibility for Your Clients’ Networks

Posted by Alex Hoff on March 23, 2018

Networks are more important than ever. A recent RightScale 2018 State of the Cloud report surveyed 997 tech pros and found 96 percent of respondents use cloud services, and 81 percent have a multi-cloud strategy. And, the report indicated companies are now running the majority of their workloads in the cloud.

With more data and systems in the cloud, there’s an opportunity for you as a managed services provider to boost your clients’ efficiency and scalability, but this can also increase risk. If the network goes down, your clients can’t function. As their MSP, they expect you to keep their network constantly running in the background, kind of like electricity. So how do you make sure clients can reach the cloud and stay productive? The answer is you own their networks—you take full responsibility for keeping them connected.

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Topics: RMM, IT Services

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