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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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6 Tips for Becoming a Lean MSP

Posted by Joshua Oakes on September 7, 2017

6 Tips for Becoming a Lean MSP

There are two main ways to improve your bottom line: increase your revenue or decrease your costs. For many managed services providers (MSPs) today, you’re busy dealing with tickets going up and head counts remaining flat, which makes it hard to find the time to develop new lines of business or aggressively expand your client base. Focusing on cost reduction is a great way to increase profits and address the issue of higher ticket counts, but where can you start? First, you need to adopt a lean philosophy. 

Lean philosophy was developed in manufacturing, but has been adapted to the service industry, and the principles that drive waste reduction in other lines of business can easily be applied to the MSP. Here are six tips that will help you create more value for clients with fewer resources and become a more lean organization.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Navigate 2017, Service Delivery and Operational Efficiency

3 Ways MSPs Can Achieve Greater Growth and Profitability with Continuum [INFOGRAPHIC]

Posted by Lily Teplow on September 1, 2017

3 Ways MSPs Can Achieve Greater Growth and Profitability with Continuum [INFOGRAPHIC]

As technology continues to evolve and mature, so too do the challenges facing those in the IT industry. This is especially true for managed services providers (MSPs). Hiring and retaining technical talent is becoming increasingly difficult, putting many MSPs at a disadvantage to maintain a lean operation and maximize profits. What’s more, some MSPs are seeing decreased margins as a result of downward market trends. So, what can MSPs do to counteract these trends and avoid falling behind?

Fortunately, MSPs who partner with Continuum are able to overcome these challenges—among others—by leveraging our transformative IT management and service delivery platform. In the infographic below, we’ll take a deeper look at the three main ways MSPs can benefit from Continuum’s model and dive into the data behind how Continuum partners are achieving greater growth and profitability.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Service Delivery and Operational Efficiency, Service Leadership Index

A Business Owner’s Guide to Enhancing Efficiency

Posted by Martijn van der Schaaf on August 30, 2017

A Business Owner’s Guide to Enhancing Efficiency

Of all the assets that managed IT services providers (MSPs) must successfully manage in order to be profitable, the most important is operational efficiency. Efficiency flows into every part of your business; from your team of highly-skilled employees to the IT services you provide. Therefore, you should always be looking for ways to optimally leverage your team’s time and resources without diminishing service quality for your clients.

Throughout my 13 years of building and running my own MSP business, enhancing efficiency was always a high priority—and one I spent significant time on. When an MSP is operationally efficient, it can translate into increased client satisfaction and long-term profitability. However, are you unsure where to start? Let’s dig into how you can create and enhance efficiency within your MSP business with the right tools and practices.

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Topics: Navigate 2017, Service Delivery and Operational Efficiency

Making Your Way to $10M: Taking on the Future of IT

Posted by Peter Melby on August 24, 2017

Making Your Way to $10M: Taking on the Future of IT

Over the past couple of years, my company has evolved and grown to reach the $10 million mark and beyond. How did we accomplish that? Well, we tackled it in a handful of different ways—some of which I’ve laid out in my previous posts—but the most prominent was the exercise of constantly looking at ourselves and our industry in the mirror. By taking the time to consider the best plan of action and assess where we need to evolve and how we can innovate, our MSP business was able to remain relevant, competitive, and progressive.

To wrap up this series, I’m going to share how MSPs can take full advantage of the future IT has to offer. With that being said, here are a couple of key trends we’re seeing in the crystal ball.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Service Delivery and Operational Efficiency

The Untold Benefits of Increased Visibility

Posted by Tara Callinan on August 22, 2017

The Untold Benefits of Increased Visibility

After you close a new client contract, what should be your next step? Successful managed services providers (MSPs) will start with planning, meaning they’ll look to their team to determine the right people to take on the job. If you’re like most MSPs, however, there might be one thing holding you back: you don’t have any insight into who on your team is available to take on more work!

As an MSP business owner, you’re focused on serving your clients and overseeing projects in the most efficient way possible. Therefore, you need to have a clear view of your team schedules to ensure everyone is being utilized to their fullest potential. With this kind of visibility, you can assign tasks accordingly, avoid overworking someone who already has their plate full, and most importantly, ensure your projects stay within scope. So, to give you the visibility you need to run a more successful MSP business, here are three ways you can leverage smart automation technology to improve collaboration and efficiency.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention, Service Delivery and Operational Efficiency

Improving Your Work-Life Balance Part 3: The Right Behavior

Posted by David Deckard on August 10, 2017

Improving Your Work-Life Balance Part 3: The Right Behavior

Welcome back to my series, where I’ve been walking you through how you can improve your work-life balance one step at a time. In my previous posts, we’ve discussed having the right mentality for balance, as well as acquiring the right tools. For this final installment, let’s take a look at three of the habits and behaviors that can inhibit a healthy work-life balance, and then we’ll discover what actions you can take to help you become successful in your business and available in your personal life.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency

Tasks Every MSP Wishes They Didn't Have to Do In-House

Posted by Ian Waters on July 27, 2017

Tasks Every MSP Wishes They Didn't Have to Do In-House.png

Over the past few years, we’ve been making the move from the traditional break/fix model of providing IT support to the managed services provider (MSP) model. Moving from a reactive business to a proactive one means you end up doing a lot more chores for your clients in the background. However, there comes a point when managing and executing these tasks in-house can become a burden for your business.

From the smallest one-man-band to the largest of MSPs, there are always things we wish we didn’t have to do ourselves. Let’s take a look at the most common tasks every IT provider wishes they didn’t have to do in-house. 

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Topics: Remote Monitoring and Management, Outsourcing, Service Delivery and Operational Efficiency

3 Tips for Achieving Long-Term Growth as an MSP

Posted by Arielle Shnaidman on July 20, 2017

3 Tips for Achieving Long-Term Growth as an MSP

For most managed services providers (MSPs) today, long-term growth means planning for the future—for more clients, more staff, and more work. What most MSP owners don’t think of, however, is that focusing on sustainable success over short-term wins is critical for long-term growth. As things become more complex, it’s essential that you implement a strong foundation to help your business run like a self-driving car, or a well-oiled machine. That way, you can grow your business without the growing pains.

With that in mind, here are three tips to consider as an MSP if you’re looking to achieve long-term, sustainable growth for your business.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency

Decluttering Your Desktop: 4 Helpful Tips

Posted by Lily Teplow on July 7, 2017

Decluttering Your Desktop: 4 Helpful Tips

With the second half of the year officially underway, now is a perfect time to start thinking about how you can be more productive and work more efficiently. Of course, you want to focus on making your IT products and services as efficient as possible, but there is one thing in front of you that may need your immediate attention: your desktop.

For most people, the desktop is our go-to place to store email attachments, photos, downloads and other items. However, once we’ve opened or dealt with a certain file, it tends to just sit there gathering virtual dust. Then, lo and behold, your desktop has become an untamed forest of icons and thumbnails!

To prevent this from happening to you, take the following four steps that will help you avoid future headaches and organize your desktop for optimal productivity.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency

Improving Your Work-Life Balance Part 2: The Right Tools

Posted by David Deckard on June 27, 2017

Improving Your Work-Life Balance Part 2: The Right Tools

As a managed services provider (MSP), your day-to-day is generally taken up by dealing with the constant ups and downs of your clients and the industry. Therefore, maintaining a healthy work-life balance can be tough. It takes commitment, and the trajectory is not always up and to the right. However, if you have the right tools at your disposal, you may be able to achieve that sought-after balance.

This series is dedicated to helping MSPs achieve a better work-life balance by developing the right mentality, obtaining the right tools, and maximizing those tools with the right behavior. In my last post, we discussed how to get in the right state of mind. Now, let’s see what tools you can use to avoid burning out and pursue a more balanced lifestyle.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency

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