In my previous blog post, I gave you a brief history of user experience (UX) and why it’s important to think about, especially for MSPs. Whether we realize it or not, UX impacts our daily tasks and lives—and a good or bad UX can directly affect how efficient you are in servicing your clients.
As part of the UX team at Continuum, we constantly assess and examine the day-to-day tasks an MSP technician must perform to support his clients. We’ve made a commitment to dissecting each interaction between MSP and machine, so that we can optimize both their experience and daily productivity. Essentially, our goal is to help our partners better solve their clients’ issues. We’ve conducted research and gathered feedback, translating it all into new features and optimized workflows in our ITSupport Portal. This new user experience is designed with efficiency in mind—see how it can help you better tackle your ‘to-do’ list in the examples below.