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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

The-Ultimate-Guide-to-Success-in-Managed-IT-Services


Featured Post

The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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Why MSP Technicians Need a Good User Experience (UX)

Posted by Sarah Crosby on September 19, 2018

Why MSP Technicians Need a Good User Experience (UX)

In my previous blog post, I gave you a brief history of user experience (UX) and why it’s important to think about, especially for MSPs. Whether we realize it or not, UX impacts our daily tasks and lives—and a good or bad UX can directly affect how efficient you are in servicing your clients.

As part of the UX team at Continuum, we constantly assess and examine the day-to-day tasks an MSP technician must perform to support his clients. We’ve made a commitment to dissecting each interaction between MSP and machine, so that we can optimize both their experience and daily productivity. Essentially, our goal is to help our partners better solve their clients’ issues. We’ve conducted research and gathered feedback, translating it all into new features and optimized workflows in our ITSupport Portal. This new user experience is designed with efficiency in mind—see how it can help you better tackle your ‘to-do’ list in the examples below.
 

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Topics: User Experience, Service Delivery and Operational Efficiency

The Best Pieces of Advice for Growing MSPs

Posted by Lily Teplow on September 14, 2018

The Best Pieces of Advice for Growing MSPs

If you’ve been on LinkedIn recently, you’ve probably seen the #NextGenMSP challenge floating around. Started by Continuum, this challenge engages MSPs and asks them to post a video sharing their top growth tips for the next generation of MSPs. 

With over 60 videos and counting, the challenge has taken over our LinkedIn feeds. These videos contain excellent pieces of advice from fellow IT providers, MSPs, and vendors. We noticed a couple key trends and themes, so we’ve decided to consolidate these to bring you the best pieces of advice we’ve heard thus far.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Service Delivery and Operational Efficiency

How to Become a More Proactive IT Provider

Posted by Alex Hoff on August 21, 2018

How to Become a More Proactive IT Provider

Being proactive is one of the service pillars at the heart of the modern MSP business model.

But, similar to other vital concepts like responsiveness, flexibility, and business enablement, proactivity can mean something different to every MSP. In our view, it means knowing about problems before your clients do—and it’s an attitude that can help you align every aspect of your offering.

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Topics: Service Delivery and Operational Efficiency, Remote Monitoring and Management, Navigate 2018

How Managed Power Eliminates the Power Trip and Enables Efficiency for MSPs

Posted by John Tippett on August 15, 2018

How Managed Power Eliminates the Power Trip and Enables Efficiency for MSPs

For MSPs to be successful and as profitable as possible, getting the most efficiency from their time is a necessity. From networking, to remote monitoring, to professional services automation, to business continuity and disaster recovery, the more intuitive and time-saving their products are, the better.

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Topics: Navigate 2018, Service Delivery and Operational Efficiency

6 Things MSPs Should Know About Checklists

Posted by Joshua Oakes on August 9, 2018

IT-Glue_6-Things-MSPs-Should-Know-About-Checklists

Getting things done is an essential part of being in business. But it’s not as easy as it sounds. Increased task complexity, combined with the need to delegate, creates situations where you have to trust others on your team to perform essential tasks.

At IT Glue, we’ve found that the best way to make sure that everything gets done, in the right order, is by using checklists. For those in the know, checklists are powerful tools. For those not in the know, they’re probably used mostly for grocery shopping. Let’s take a look at some things you might not know about the humble checklist.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency, Navigate 2018

What Is the Importance of User Experience?

Posted by Sarah Crosby on July 27, 2018

What Is the Importance of User Experience?

When I got up this morning, my coffee was already brewed and waiting for me. As I was driving to work, the green signal arrow let me take a left before the oncoming traffic moved forward. When I visited the ATM at lunch, all I had to do was insert my card, have it returned to me, type in my PIN, and then my money came out. At some point, someone made the decision to give me (the user) my card first, then my money. When did that change happen? Who decided to make that change?

When did Netflix start to cue up the next episode of my favorite binge show while the current episode is ending? Most likely, a user experience (UX) designer did the research and made that change. Whether we realize it or not, user experience is all around us, and the impact it has on our daily lives depends on whether it’s good or bad user experience.

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Topics: Service Delivery and Operational Efficiency, User Experience

Top Tips for MSPs Supporting Office 365

Posted by Ian Waters on July 19, 2018

Top Tips for MSPs Supporting Office 365

At Southern IT Networks, we’ve been supporting Office 365 for several years now. Over these years, we’ve also moved from a pay-as-you-go support model to a fixed monthly fee model. Along the way, we’ve learned a lot about how to best support our small- and medium-sized business (SMB) clients and how to add value by using bolt-on services.

In this post, I’m going to share some of my top tips for supporting Office 365, as well as which services you could bundle in to add value and make it easier to support your clients.

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Topics: Office 365, Service Delivery and Operational Efficiency, Revenue Growth and Profitability

Happy 4th of July from Continuum!

Posted by Lily Teplow on July 4, 2018

Happy 4th of July from Continuum!

From all of us here at Continuum, we want to wish you a Happy 4th of July! We all know how hard MSPs work; IT never sleeps, and you’ve promised your customers with 24x7x365 support and uptime. However, with Continuum’s proactive solutions and Network Operations Center (NOC) handling the time-consuming, day-to-day IT management, our MSP partners are free to enjoy a holiday where...

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Topics: Service Delivery and Operational Efficiency

The Ultimate Guide to Success in Managed IT Services

Posted by Lane Smith on April 18, 2018

The Ultimate Guide to Success in Managed IT Services

According to BCC Research, the global managed IT services market could be worth more than $250 billion by the year 2021. This sector in flourishing, and the potential for value-added resellers (VARs), break/fix providers, or emerging MSPs to achieve scalable, profitable growth in IT is tremendous.

Capitalizing on this proactive, preventative approach to IT services is more efficient than running around putting out fires. Additionally, this model can lead to higher margins, scalability and recurring revenue, while improving customer service. To get there, however, you will need the right business plan, technology and partnerships. 

So, what’s the key to unparalleled success in managed IT services? Focus on these four elements.
 

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Topics: Service Delivery and Operational Efficiency, Revenue Growth and Profitability

How to Align Your Team Around an Outsourced Model

Posted by Brandon Garcin on April 13, 2018

How to Align Your Team Around an Outsourced Model

For managed services providers (MSPs), support and customer service is just as important as the software and tools you’re using—in fact, it might even be more important. Unfortunately, a growing labor shortage and an expanding skills gap have left many service providers unable to find, hire or retain the technical talent needed to support complex SMB environments. 

For this reason, many MSPs are turning to third-party providers and vendors who offer NOC, SOC, Help Desk and other services that can expand and augment an IT provider’s existing capabilities. When done correctly, these relationships can help MSPs greatly expand the scope of their services, extend coverage hours and refocus their internal teams toward more strategic projects and work.

In a recent episode of MSP Radio, I had the chance to sit down and discuss this topic with Barb Paluszkiewicz, CEO at CDN Technologies. We talked about how her company has successfully adopted an outsourced model, and today relies on Continuum to provide both software and services that help CDN be successful. Keep reading to learn how Barb uses outsourcing to grow her business and get more out of her team.

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Topics: Outsourcing, Business Development and Growth, Service Delivery and Operational Efficiency

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