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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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When Talent Meets Tools: How to Enable Your Technical Team for Success

Posted by Ian Waters on December 7, 2017

When Talent Meets Tools: How to Enable Your Technical Team for Success

In order to deliver world-class IT services to your clients, your technical team needs to be set up for success. Having a great team dedicated to delivering high-quality support is essential, but not having the right tools in place to manage service requests and quickly resolve issues is going to hold your team back.

Over the years, I’ve worked with and spoken to many managed service providers (MSPs), and I’ve found that the ones who are thriving are all using well established tools to do things smarter, quicker and achieve a higher standard than those who don’t. Would you like to be among these successful MSPs? Keep reading to discover which tools you can leverage to make your tech team more efficient and your business more profitable.

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Topics: Remote Monitoring and Management, Workforce Optimization and Employee Retention, Service Delivery and Operational Efficiency

How to Maximize Your Time as an MSP

Posted by Tara Callinan on November 28, 2017

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As a managed service provider, your skills are in high demand. There are companies seeking your help day-in-day-out and expecting a quick fix solution—so it’s important that you manage your time and tasks efficiently. But before you get started on anything—be it personal or professional—take some time to write down your priorities at the start of your day. Having a concrete list of realistic goals will allow you to keep busy without having to stop and think "what do I need to do next?"

Investing in a ServOps platform that automates your busywork and notifies you when a task is approaching its due date will also ensure that you stay on track too—without becoming overwhelmed or burned out. Here’s how it works:

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency

How to Work More Efficiently with Automation

Posted by Tara Callinan on October 24, 2017

How to Work More Efficiently with Automation

Whether you’re a sole service provider or part of a small team operating within a larger company, you know how hard it can be trying to complete work using disconnected tools. That's why you need Service Operations Automation (or ServOps for short)—a new type of technology that’s going to streamline your daily workflows so that you can operate more efficiently than ever before.

If you’re an IT service provider who continues to waste hours of their working week on inefficient, manual admin tasks—like updating timesheets or responding to client requests—you could end up losing $52,000 in revenue each year! With 2018 just around the corner, it's time to automate your operations in a way that's going to boost profits and productivity so that you can truly focus on doing the work you love. Here’s how:

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Topics: Client Acquisition and Management, Service Delivery and Operational Efficiency

3 Keys to Automating MSP Success

Posted by Craig Fulton on September 28, 2017

3 Keys to Automating MSP Success

Being a managed services provider (MSP) has as many challenges as rewards. You work hard day in and day out, but you usually find yourself faced with limited time and resources. Even if you wanted to, you probably don’t have the freedom to dedicate an entire team to improving your internal operations.

Fortunately, you don’t have to. With the right tools on board, you can streamline your workflows and make the move from a reactive to a proactive growth model for your business. Start with these three strategies for building your success.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency

6 Tips for Becoming a Lean MSP

Posted by Joshua Oakes on September 7, 2017

6 Tips for Becoming a Lean MSP

There are two main ways to improve your bottom line: increase your revenue or decrease your costs. For many managed services providers (MSPs) today, you’re busy dealing with tickets going up and head counts remaining flat, which makes it hard to find the time to develop new lines of business or aggressively expand your client base. Focusing on cost reduction is a great way to increase profits and address the issue of higher ticket counts, but where can you start? First, you need to adopt a lean philosophy. 

Lean philosophy was developed in manufacturing, but has been adapted to the service industry, and the principles that drive waste reduction in other lines of business can easily be applied to the MSP. Here are six tips that will help you create more value for clients with fewer resources and become a more lean organization.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Navigate 2017, Service Delivery and Operational Efficiency

3 Ways MSPs Can Achieve Greater Growth and Profitability with Continuum [INFOGRAPHIC]

Posted by Lily Teplow on September 1, 2017

3 Ways MSPs Can Achieve Greater Growth and Profitability with Continuum [INFOGRAPHIC]

As technology continues to evolve and mature, so too do the challenges facing those in the IT industry. This is especially true for managed services providers (MSPs). Hiring and retaining technical talent is becoming increasingly difficult, putting many MSPs at a disadvantage to maintain a lean operation and maximize profits. What’s more, some MSPs are seeing decreased margins as a result of downward market trends. So, what can MSPs do to counteract these trends and avoid falling behind?

Fortunately, MSPs who partner with Continuum are able to overcome these challenges—among others—by leveraging our transformative IT management and service delivery platform. In the infographic below, we’ll take a deeper look at the three main ways MSPs can benefit from Continuum’s model and dive into the data behind how Continuum partners are achieving greater growth and profitability.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Service Delivery and Operational Efficiency, Service Leadership Index

A Business Owner’s Guide to Enhancing Efficiency

Posted by Martijn van der Schaaf on August 30, 2017

A Business Owner’s Guide to Enhancing Efficiency

Of all the assets that managed IT services providers (MSPs) must successfully manage in order to be profitable, the most important is operational efficiency. Efficiency flows into every part of your business; from your team of highly-skilled employees to the IT services you provide. Therefore, you should always be looking for ways to optimally leverage your team’s time and resources without diminishing service quality for your clients.

Throughout my 13 years of building and running my own MSP business, enhancing efficiency was always a high priority—and one I spent significant time on. When an MSP is operationally efficient, it can translate into increased client satisfaction and long-term profitability. However, are you unsure where to start? Let’s dig into how you can create and enhance efficiency within your MSP business with the right tools and practices.

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Topics: Navigate 2017, Service Delivery and Operational Efficiency

Making Your Way to $10M: Taking on the Future of IT

Posted by Peter Melby on August 24, 2017

Making Your Way to $10M: Taking on the Future of IT

Over the past couple of years, my company has evolved and grown to reach the $10 million mark and beyond. How did we accomplish that? Well, we tackled it in a handful of different ways—some of which I’ve laid out in my previous posts—but the most prominent was the exercise of constantly looking at ourselves and our industry in the mirror. By taking the time to consider the best plan of action and assess where we need to evolve and how we can innovate, our MSP business was able to remain relevant, competitive, and progressive.

To wrap up this series, I’m going to share how MSPs can take full advantage of the future IT has to offer. With that being said, here are a couple of key trends we’re seeing in the crystal ball.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Service Delivery and Operational Efficiency

The Untold Benefits of Increased Visibility

Posted by Tara Callinan on August 22, 2017

The Untold Benefits of Increased Visibility

After you close a new client contract, what should be your next step? Successful managed services providers (MSPs) will start with planning, meaning they’ll look to their team to determine the right people to take on the job. If you’re like most MSPs, however, there might be one thing holding you back: you don’t have any insight into who on your team is available to take on more work!

As an MSP business owner, you’re focused on serving your clients and overseeing projects in the most efficient way possible. Therefore, you need to have a clear view of your team schedules to ensure everyone is being utilized to their fullest potential. With this kind of visibility, you can assign tasks accordingly, avoid overworking someone who already has their plate full, and most importantly, ensure your projects stay within scope. So, to give you the visibility you need to run a more successful MSP business, here are three ways you can leverage smart automation technology to improve collaboration and efficiency.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention, Service Delivery and Operational Efficiency

Improving Your Work-Life Balance Part 3: The Right Behavior

Posted by David Deckard on August 10, 2017

Improving Your Work-Life Balance Part 3: The Right Behavior

Welcome back to my series, where I’ve been walking you through how you can improve your work-life balance one step at a time. In my previous posts, we’ve discussed having the right mentality for balance, as well as acquiring the right tools. For this final installment, let’s take a look at three of the habits and behaviors that can inhibit a healthy work-life balance, and then we’ll discover what actions you can take to help you become successful in your business and available in your personal life.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency

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