MSP Blog Logo

BDR

Business Growth

Cybersecurity

Help Desk

MDM

RMM

Sales & Marketing

Subscribe


Empowering Your MSP Business to Grow and Prosper—One Post at a Time

The-Ultimate-Guide-to-Success-in-Managed-IT-Services


Featured Post

The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

Read Now

Explaining "Incident Response" to Your Clients [VIDEO]

Posted by Meaghan Moraes on March 11, 2019

Incident-Response-Video

79 percent of small businesses today do not have an incident response plan, leaving them ill-prepared for advancing cyber attacks—especially since there is currently a lack of in-house security expertise. That leaves the responsibility to proactively build an effective incident response plan on the MSP, and requires the right tools, processes and communication.

Read More

Topics: Video, Explaining IT Series

Explaining "the Value of Your Services" to Your Clients [VIDEO]

Posted by Meaghan Moraes on February 11, 2019

Explaining-the-Value-of-Your-Services

When you’re doing work for your clients behind the scenes acting as a remote managed IT services provider, it’s easy for them to overlook the value of your services. That’s why constantly reminding clients of the value you provide and making a strong case for your service delivery is so important. Here are some key points to focus on to get firm grasp on the value of your services and be able to explain them to your clients.

Read More

Topics: Video, Explaining IT Series

Partner Spotlight: Working with the NOC for Upgraded Support, Skills, and Scalability [VIDEO]

Posted by Lily Teplow on February 5, 2019

Partner Spotlight

Most managed services providers (MSPs) are no stranger to the struggle of finding qualified candidates for technical jobs. Especially those who are running a lean operation—every hire and every team member is critical. But in order to scale and support the needs of your clients, how can you right-size your team without breaking the bank?

In this partner spotlight, Tandem Systems, an MSP based just outside of Manchester in England, shares how they have more confidence going out to market because they’re backed by Continuum’s Network Operations Center (NOC) team.

Read More

Topics: Network Operations Center, Video, Partner Success, Service Delivery and Operational Efficiency

Explaining "Your Security Value Proposition" to Your Clients [VIDEO]

Posted by Meaghan Moraes on January 14, 2019

Explaining-Your-Security-Value-Prop

As a growth-oriented MSP emerging as a cyber security leader, it’s crucial that you know your security value proposition like the back of your hand. More specifically, you need to be able to effectively articulate your security value prop to your clients and prospects.

Since your SMB client-base is now the primary target of cyber attacks, they require the utmost protection with advanced tools and protocols. And, that’s exactly what they rely on you for—in fact, that may assume that their level of cyber security has been “good enough” for years.

Read More

Topics: Video, Cybersecurity and Threat Management, Cyber Security, Explaining IT Series

New Year, New Blog Manager! [VIDEO]

Posted by Meaghan Moraes on January 2, 2019

Blog-Intro

Introducing Continuum's new MSPblog manager, Meaghan Moraes (this post's author)! Check out the video above for a personalized message from me to you.

To note: Our blog subscribers will receive my emails with the latest tech tips, business-driving best practices and insightful articles from the blog. Bonus: Subscribers will also get exclusive content—templates, how-to guides and more—at the beginning of every quarter, simply because we value your readership and partnership. 

The Continuum team would like to sincerely thank you for following the blog! Be sure to share all the knowledge you'll gain with colleagues and connections as you grow your MSP business, one blog post at a time. 

Read More

Topics: Video, Blogging, MSP Best Practices

Explaining "Ransomware" to Your Clients [VIDEO]

Posted by Meaghan Moraes on December 17, 2018

How-to-Explain-Ransomware

With cybercrime damages set to cost the world $6 trillion annually by 2021, the pressure is on for cyber security teams across industries to defend their assets. This especially rings true for managed service providers entrusted to keep their clients' IT systems and environments protected.

Companies of all sizes are being attacked today because there are now more sophisticated attackers, and the attacks are broad-based and less targeted. Advanced forms of malware, like ransomware, are now major threats to businesses—and small- to medium-sized businesses (SMBs) are now the primary targets of these attacks

Read More

Topics: Video, Cybersecurity and Threat Management, Cyber Security, Explaining IT Series

Partner Spotlight: Our Journey from 1,000 to 100 Tickets a Day [VIDEO]

Posted by Lily Teplow on December 3, 2018

Partner Spotlight: Our Journey from 1,000 to 100 Tickets a Day [VIDEO]

Many MSPs are familiar with the concept of ticket fatigue; when you or your techs can’t perform at the high-level of service your clients need, all because of the sheer amount of alerts that consume your day-to-day. Before becoming a Continuum partner, DS Tech was no stranger to ticket fatigue.

In this partner spotlight, DS Tech shares their story of how they leverage Continuum to not only reduce their daily number of tickets, but become more efficient and able to better service their clients.

Read More

Topics: Video, Partner Success, Service Delivery and Operational Efficiency

Explaining "The Cloud" to Your Clients [VIDEO]

Posted by Meaghan Moraes on November 12, 2018

How-to-Explain-the-Cloud

When it comes to solving the IT concerns of small- to medium-sized businesses (SMBs), “the cloud” is now a glaring contender. You’ve probably heard that the cloud has revolutionized business operations—because digital transformation is driving businesses to use multiple environments across on-premises and cloud. Yet, while it remains an industry buzzword, it’s not simple to explain what the cloud is to your prospects and customers that likely have many unanswered questions.

By clearly defining “the cloud,” demystifying common cloud misconceptions and offering recommendations for MSPs, this next video in our Explaining IT to Your Clients series will help guide you through those client conversations.

Read More

Topics: Cloud Computing, Video, Explaining IT Series

Explaining "Phishing" to Your Clients [VIDEO]

Posted by Meaghan Moraes on October 8, 2018

Explaining Phishing to Your Clients

It’s National Cyber Security Awareness Month, and this week’s theme is all about security knowledge and education. Security education is key to keeping businesses and employees safe from cyber threats. In honor of this, our next video in our Explaining IT to Your Clients series will help you approach conversations with clients around one of the most pervasive threats facing their business: phishing. Tune in now to learn how to explain phishing to your clients and help keep them protected.

Read More

Topics: Video, Cybersecurity and Threat Management, Explaining IT Series

4 Ways to Leverage Multimedia on Your MSP Website: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on August 13, 2018

WB_114

Multimedia content is a great way to make your website more lively, engaging and interactive—and it can help significantly improve conversion and lead generation. In this episode of The Weekly Byte, we look at four ways you can leverage multimedia on your MSP website!

Read More

Topics: Video, The Weekly Byte, Content Marketing

RMM 101: Must-Haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]