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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Understanding the Basics of HIPAA Compliance: MSPradio 45

Posted April 1, 2015by Nate Teplow


As security concerns continue to plague businesses, especially healthcare organizations, HIPAA compliance has become a growing need for companies. This means there's a growing opportunity for MSPs to help these businesses become compliant. However, many MSPs don't know how to develop the internal expertise and processes to start offering HIPAA compliance as a service offering.

On this episode of MSPradio, we chat with David Sims, Founder of, who tells us about some of the basics of HIPAA Compliance and what MSPs can do to start offering this as a service to their clients.

Tune in now and start taking advantage of the HIPAA opportunity!

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Nate Teplow is a Sr. Marketing Programs Manager at Continuum, responsible for overseeing Continuum partner communication initiatives, partner success campaigns and helping drive increased adoption of the Continuum platform. Nate's experience spans inbound marketing, content strategy, marketing communications and B2B lead generation. A proud Miami Hurricane alumni (whose football team is finally BACK), Nate enjoys staying active, traveling to new places and performing A/B tests.

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