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5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: Cazena and Windows Watch: IT Rewind Episode 11

Posted October 25, 2014by Ben Barker

 Screen_Shot_2014-10-24_at_5.15.14_PM-1

A group of Netezza veterans have reunited to form a new startup called Cazena. And move over Apple Watch, Windows has put out a wearable product as well! Check it out on this week's edition of IT Rewind!

 


IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

Netezza Veterans Reunite for Cazena, Focused on Shifting Data Warehouses to the Cloud

BetaBoston, @BetaBoston, Scott Kirsner, @ScottKirsner

Microsoft Plans to Launch a Wearable Device within Weeks

Forbes, @Forbes, Parmy Olson, @parmy

Helping MSPs Find Their True North - Part 1: MSPradio Episode 26

MSP Blog,@FollowContinuum, Nate Teplow, @nteplow 

Continuum's Must-Read Blog Post This Week

The EMM Market Will Double by 2018: How MSPs Can Take Advantage

EMM

 

A recent report from 451 Research states that they expect the market for Enterprise Mobility Management (EMM) to double in size by 2018. Currently, the market accounts for $3.8 Billion in revenue, and that’s expected to grow to $9.6 Billion in 2018.

Additionally, Gartner expects over 2.2 billion smartphone and tablet devices to ship in 2015, which towers over the prediction of 325 million PC’s expected to ship. What does this mean for MSPs? The opportunity for mobile device management has never been greater. Read more »

 

Lastest Continuum Content

INFOGRAPHIC: Want to Save $194,500 as an MSP this Year?

Info_G


Nobody can deny the importance of quality customer service in today’s business landscape. Customers today are more empowered than ever before, and one poor experience or frustrating phone call may be enough to convince them to take their business elsewhere. For MSPs, the message is clear: Your help desk offering better be up to par.

To be successful, however, there are a number of factors and considerations to keep in mind – the first of which is whether you’ll want to maintain an in-house help desk, or outsource to a third-party provider. To help you understand the core differences between an in-house and third-party help desk, we’ve created this informative infographic. Check it out, don’t hesitate to share using the embed code below, and let us know what your help desk offering looks like in the comments section! Read more »

 

What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Android makes moves:

         Google Busts Its 'iOS 7 Move' with Android Lollipop
         InfoWorld, @infoworld, Galen Gruman, @MobileGalen

Beware of "Backoff":

        The 'Backoff' Malware Linked to Data Breaches Is Spreading
        CIO, @CIOonline, Jeremy Kirk

Look out, Outlook:

         Cyberespionage Group Launches Sophisticated Phishing Attacks against Outlook Web App Users
         Network World, @NetworkWorld, Lucian Constantin

Brain hacking: 

         Wearable Tech to Hack Your Brain
         CNN, @cnntech, Heather Kelly


What did you think of this week's episode? Do you have suggestions for next week? Let us know by commenting below! We'd love to hear from you!

Are you getting the most out of your RMM provider?  Candy isn't the only thing that's sweet! Check out our eBook!

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Ben is a graduate of Emerson College and a huge Boston sports fan.

Topics: Industry News

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