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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: Dell Adds Protection to Boot Layer: IT Rewind Episode 66

Posted February 5, 2016by Ben Barker

 

VIDEO-_Dell_Adds_Protection_to_Boot_Layer-_IT_Rewind_Episode_66.jpg

Dell is implementing added security to the boot layer of its business laptops and tablets. Meanwhile, WordPress released an update to patch a pair of vulnerabilities. To hear more, just click play!

 

IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

Dell's Stepping in to Protect the Boot Layer of PCs, Tablets

PCWorld, @pcworld, Agam Shah, @agamsh

WordPress Update Patches Pair of Vulnerabilities

eWeek, @eWEEKNews, Sean Michael Kerner


Continuum's Must-Read Blog Post This Week

How to Lose a Tech in 10 Days

How to Lose a Tech in 10 Days

Technicians play a pivotal role in the success of any MSP business. Having skilled technicians on your team can keep your business efficient, innovative, and long-lasting. With the tech industry on the rise, and jobs in this sector multiplying by the minute, most companies don’t put much thought into their turnover rates. However, this could be a costly mistake.

Technician turnover can be a real burden on your business. With the loss of that employee and their skill set also comes the loss of your time and financial investment. Continue reading to learn about the main causes that lead to turnover, and also how you can prevent it from happening... Keep reading » 

 

What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made the headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Phone fad:

         By 2020, More People Will Own a Phone than Have Electricity
         NET@CNET, Roger Cheng, @RogerWCheng

2015 cybersecurity lessions:

       What Did We Learn about Cybersecurity in 2015?
       Network World, @NetworkWorld, Bruce Harpham, @PMPhacks

Socat warning:

         Socat Warns Weak Prime Number Could Mean It's Backdoored
         Threatpost, @threatpost, Mike Mimoso, @Mike_Mimoso


Transcription

Hey everyone welcome back for another edition of IT Rewind. Today is our 66th episode, the same number as Pittsburgh Penguins great, Mario Lemieux. On today’s episode we’ll talk about the verification tool that Dell is deploying to ensure protection of the boot layer of its business laptops and tablets. You’ll hear about this story and more right now on IT Rewind!

Hackers will have a tougher time getting to Dell business laptops and tablets after the company added some extra protection to its boot layer. The upgrade secures the low-level Unified Extensible Firmware Interface, which, if attacked, can compromise a system during its boot up. This is an important upgrade for Dell users because a hacked boot layer isn’t easy to recover from. Most of the time, it requires a reboot and for the firmware to be flashed before the OS loads. Basically, the security upgrade verifies a snapshot of the Unified Extensible Firmware Interface with an identical copy stored in the cloud. If there are any inconsistencies, the user will be notified and a copy of the interface can be reloaded onto the system.

WordPress has released an update that patches a pair of vulnerabilities on the open-source blogging and content management system. The first vulnerability was flagged as a possible Server-Side Request Forgery, or SSRF. This type of threat impacts local addresses and helps the attacker disguise their actions. The second vulnerability was identified as an open redirection attack. This type of attack abuses web functionality for linking to external sites. The updated patches also fix 17 bugs that were hindering functionality.

Before we go we’d like to give a shout out to Tracy Koch who was featured in this week’s Employee Spotlight. Tracy is the office manager at Continuum and R1Soft’s Houston location, and was nominated after her instrumental help with the 2016 Plan Book. Do you have a recommendation for next week’s Employee Spotlight? If you know of an employee that has been going above and beyond lately, leave a comment below, or tweet @FollowContinuum using the #EmployeeSpotlight.

That’s all the time that we have for this week’s episode of IT Rewind, As always, read the full stories that we covered today and other tech stories by clicking on the links below.

Of course, you can always find us on Twitter, Instagram and Vine at FollowContinuum. We’re also on Facebook, LinkedIn, Spiceworks, YouTube and Periscope.

Take it easy.

 

How do you know if you're choosing the right vendor for your MSP business?

2016 Business Planning - How to Effectively Choose Your Vendors

 

Ben is a graduate of Emerson College and a huge Boston sports fan.

Topics: Industry News

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