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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

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VIDEO: ICANN Resets Passwords After Breach: IT Rewind Episode 46

Posted August 7, 2015by Ben Barker


The Internet’s addressing system announced on Wednesday that information related to user accounts from its public website has been obtained. Meanwhile, a new form of malware called “Funtenna” was demonstrated at a recent security conference. We cover these stories and more on IT Rewind! Just click play!

IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

ICANN Resets Passwords After Website Breach

InfoWorld, @infoworld, Jeremy Kirk, @Jeremy_Kirk

Funtenna Malware Takes to the Airwaves to Steal Data

eWeek, @eWEEKNews, Sean Michael Kerner

Continuum's Must-Read Blog Post This Week

Why Should They Buy From You? What Robin Robins Taught Me About Unique Selling Propositions (USPs)

So you provide proactive IT support and specialize in serving clinics and hospitals? Big fat deal - so do your competitors! What truly differentiates your managed IT services from the guy around the block? What do you do better than every other IT solutions provider in your area who's prospecting to the same audience? 

Last week, I attended the Robin Robins Producer's Club Q3 event in Nashville, Tennessee. Each session was filled with actionable tech marketing and business management strategies, like developing a targeted email campaign to close prospects and debriefing your quarter. While both of these agenda items were helpful, Robin's workshop on Unique Selling Propositions (USPs) was particularly relevant for growth-driven MSPs, especially as the market becomes increasingly saturated. Keep reading for top takeaways from the session! Read More»


What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made the headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Security holes:

         Sick of Flash Security Holes? HTML5 Has Its Own
         Network World@NetworkWorld, Paul Krill, @pjkrill

Australian mobile risk:

        All Australian Mobile Phones at Risk of Foreign Hacking, Says US Intelligence Committee Head Devin Nunes
        The Sydney Morning Herald, John Garnaut & Peter Hartcher@jgarnaut & @PeterHartcherAO

"Going Dark" going missing:

         Feasible 'Going Dark' Crypto Solution Nowhere to Be Found
         Threatpost, @threatpost, Michael Mimoso, @Mike_Mimoso

Transcription

Hey there! Welcome back for another edition of IT Rewind. After a week off we’re back with the latest news from the world of IT. Let’s do it!

The Internet’s addressing system announced on Wednesday that information related to user account from its public website has been obtained. The Internet Corporation for Assigned Names and Numbers has said that included in the obtained information was user names, email addresses, encrypted passwords, bios, interests, and newsletter subscriptions. However, there is good news. It does not appear that any financial information was divulged. As a response to the breach, those who use an ICANN website account will need to reset their passwords. Although the breached passwords were encrypted, it is not impossible for hackers to crack them.

At the recent Black Hat USA security conference, a new form of malware called “Funtenna” was demonstrated. Ang Sui provided detail on the malware, which takes to the airwaves to intentionally cause compromising emanation. As an example, Sui demonstrated how Funtenna code could be used to get a laser print to emanate a signal that could be encoded with information. From there, the signal could be picked up by a radio and demodulated to get encoded information.

It’s time now for this week’s partner spotlight, which is going out to Chris Johnson of Untangled Solutions. This week, Chris was featured in our “100 reasons to get excited for Navigate 2015” countdown. Chris will be leading a session on “Customizing Managed Services to Create Profitable Packages” at our conference in Vegas, so if you’ll be joining us, make sure you catch Chris’s session.

Speaking of Navigate 2015, if you want to register, sponsor or simply learn more about the event, hop on over to www.continuum.net/navigate2015 and make sure you don’t miss out.

As always, read the full stories that we covered today by clicking on the links below, as well as the featured Continuum blog post of the week.

Of course, you can always find us on Twitter, Instagram and Vine at FollowContinuum, as well as on Facebook, LinkedIn, Google Plus, Spiceworks and YouTube.

Take it easy.

Download-Data-Retention-Best-Practices-The-Year-Round-Spring-Cleaning-Guide

Ben is a graduate of Emerson College and a huge Boston sports fan.

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