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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: Lenovo Adware & Blackphone Tablet: IT Rewind Episode 26

Posted February 20, 2015by Ben Barker

 Screen_Shot_2015-02-19_at_1.52.28_PM


If you are the owner of a Lenovo PC, you could be at risk. Pre-installed adware is putting users in a vulnerable position. Meanwhile, those who list tablet security as one of their main concerns can sleep easier at night knowing that the Blackphone tablet is on its way! Hear about these stories and more on this week's edition of IT Rewind!

 

IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

Lenovo PCs Ship with Man-in-the-Middle Adware That Breaks HTTPS Connections

Ars Technica, @arstechnica, Dan Goodin, 

Long-Awaited Blackphone Tablet May Emerge at MWC

CIO, @CIOonline, Agam Shah, @agamsh

 

New Continuum Content:

eBook: The IT Opportunity for Office Equipment Dealers

Screen_Shot_2015-02-19_at_1.58.59_PM

Many office equipment dealers (OEDs) today are standing at a crossroads, realizing that selling hardware, copier paper and ink is becoming a flat business. The good news, however, is that many have already spent years developing large client bases and forming deep relationships – leaving them in a prime position to tap into new opportunities, especially those that offer recurring revenue, like managed IT services (otherwise known as Managed Network Services).

If you’re on the fence about establishing yourself as a managed IT services provider, or aren’t sure how to integrate IT services into your existing portfolio, this eBook can help you get started on the right foot. 

This piece also includes a foreword from Ed McLaughlin, President and CEO at Valderus and board of advisors member at Continuum!

Download this eBook »


Continuum's Must-Read Blog Post This Week

We've Partnered with Webroot to Bring Our Partners SecureAnywhere!

webroot-continuum-secureanywhere

Continuum is very excited to announce our new Antivirus partner, Webroot SecureAnywhere. There are a number of reasons why we’ve chosen to partner with Webroot, but most importantly, it’s because our partners have been asking for it.

We’re committed to providing our partners with the best technology solutions available which is why we are so excited about this announcement. Webroot is a top choice in AV software, receiving a perfect score in a hands-on malware blocking test by PCMag and getting top ratings in two independent lab tests against other antivirus software in the market. It is a smart, fast and easy to use solution to help our partners save time and more effectively protect their clients’ endpoints. Read more »

 

What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made the headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Bad guys break the bank:

         Bank Hackers Steal Millions via Malware
         New York Times@nytimes, David E. Sanger (@SangerNYT) & Nicole Perlroth (@nicoleperlroth)

Spyware threats:

        Equation Group Spyware Poses Threats Far beyond Its Original Purpose
        eWeek, @eWEEKNews, Wayne Rash, @wrash

Leaked Windows 10 images:

         Super-Sneaky Malware Found in Companies Worldwide
         CNN@CNNTech, Jose Pagliery (@Jose_Pagliery) & Evan Perez (@evanperez)

 

Transcription

Hey everyone, welcome back for yet another action-packed episode of IT Rewind!

I want to start off this episode by making mention of Continuum’s most recent partnership. Everyone here is very excited to announce that we’ve partnered with Webroot to provide our partners with SecureAnywhere, our new antivirus solution. SecureAnywhere is a smart, fast and easy to use solution to help our partners save time and more effectively protect their clients’ endpoints. To learn more about Webroot and SecureAnywhere, check out the link below under “Continuum’s Must-Read Blog Post of the Week.”

If you’ve recently purchased a Lenovo PC, you may be at risk of an HTTPS “man-in-the-middle” attack. Lenovo computers are being sold with pre-installed adware that hijacks web sessions and allows attackers to easily execute such attacks. The adware comes form a company called Superfish. By using the private encryption key that accompanies the Transport Layer Security certificate, attackers may be able to certify impostor sites that pose as secure sites such as Bank of America or Google.

If tablet security has your nervous, you may soon be able to breath easier. It’s rumored that the first Blackphone tablet may emerge at the Mobile World Congress in Barcelona next month. There are few details about the Blackphone tablet, but like the Blackphone smartphone that came before it, security and privacy are the selling points. Blackphone is also preparing to launch a mobile app store call “Silent Store” that will offer secure apps to users.

We’re all out of time on this week’s edition of IT Rewind but don’t forget to check out the links below to read more about the stories covered in today’s episode. We’re also featuring new continuum content and as mentioned before, the must read blog post of the week.

Of course, you can always find us on Twitter, Instagram and Vine at FollowContinuum, as well as on Facebook, LinkedIn, Google Plus and YouTube.

Take it easy.

 
Check out our latest eBook on the IT opportunity for office equipment dealers!
 
download-opportunity-knocks-why-office-equipment-dealers-should-open-the-doorway-to-managed-it-services

Ben is a graduate of Emerson College and a huge Boston sports fan.

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