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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

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VIDEO: Study Shows That Many Companies Are Not Prepared for a Data Breach: IT Rewind Episode 44

Posted July 17, 2015by Ben Barker


A recent survey of over 400 IT decision makers in the U.S. and U.K. shows that an alarming number of businesses are simply not prepared for a data breach. Meanwhile, Microsoft's Office 365 experienced some down time this week. We cover these stories and more on IT Rewind! Just click play!

IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

Businesses Are Unprepared for a Data Breach

eWeek, @eWEEKNews, Nathan Eddy

Microsoft Experiences Global Office 365 Outage

CRN, @CRN, Joseph F. Kovar, @ChannelWritrGuy

 

Continuum's Must-Read Blog Post This Week

Free-Up Summertime by Offloading Project Work [Infographic]

free-up-summertime-blog-graphic-1.png

Ah, summer… the season of relaxing at the beach, listening to the waves, and maybe building a sandcastle or two. Sounds peaceful, doesn’t it? Unfortunately, that type of vacation doesn’t happen so easily for those working in IT. If you’re constantly having to solve tickets and finish project work on your own, you’re missing out on the best season of the year!

While some IT technicians are spending their precious summer stuck in server rooms, others are at the beach soaking in the sun and filling up buckets of sand. Speaking of buckets… this brings me to the next item to check off your MSP Summer BuckIT List: look for a managed IT services platform that lets you offload custom project work! Summer only happens once a year, so make the most of it by setting yourself free from your tedious IT tasks. Check out the awesome things you could be doing this summer in the infographic!


What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made the headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Limited security:

         Regulators Seek to Limit Security Software Exports
         InfoWorld@infoworld, Maria Korolov, @MariaKorolov

Be prepared:

        How to Prepare for and Respond to a Cyber Attack
        Network World, @NetworkWorldEd McAndrew and Anthony DiBello

Zero-Day exposure:

         Black Hat Set to Expose More Than 30 Zero-Day Flaws
         eWeek, @eWEEKNews, Sean Michael Kerner

 

Transcription

Hey everybody, and welcome back for another edition of IT Rewind. Now I know what you’re thinking… Why is this guy back on my screen after the stellar performance that Mary Kate gave us last week? Honestly, I’m as shocked as you are. Lets do this thing.

According to a recent survey of more than 400 IT decision-makers in the US and UK, businesses are still severely unprepared for a data breach. This information may come as a shock after the high-profile breaches on organizations like Sony and the U.S. Office of Personal Management. Still, according to the survey, 82% of IT decision makers in the US who grant access to contractors and 68% in the UK who do the same reported that it would be easy for previous contractors to gain access to company data. Now, 3 quarters of those surveyed in the US did say that their organizations needed to do a better job of keeping track of who has access to their data, but it doesn’t seem as though much is being done to correct the issue.

Microsoft experienced a global Office 365 outage on Wednesday. Ironically, the outage occurred during Microsoft’s Worldwide Partner Conference in Orlando, Florida. According to a statement released on Microsoft’s blog, “Affected users are unable to connect to the Exchange Online service when using multiple protocols including Outlook, Outlook Web App, Exchange ActiveSync, and Exchange Web Services.” This isn’t the first time that Microsoft has experienced issues with Office 365. Last year, Microsoft experienced issues with access to Exchange and Lync as well as issues with signing up for the Office 365 Midsize Business Plan.

This week’s spotlight goes out to Charles Love, Director of Service and Cloud Operations at Big Sur Technologies. Earlier this week, Charles reached out to us on Twitter to share his excitement for Navigate 2015. Charles says that he’s working hard to prepare for presentation on NOC and Help Desk sales and we couldn’t be more excited to have Charles as a speaker at Navigate 2015.

While we’re on the topic, just know that Navigate 2015 is right around the corner! If you want to register or even sponsor the event, hop on over to www.continuum.net/navigate2015 and make sure you don’t miss out.

As always, read the full stories that we covered today by clicking on the links below, as well as the featured Continuum blog post of the week.

Of course, you can always find us on Twitter, Instagram and Vine at FollowContinuum, as well as on Facebook, LinkedIn, Google Plus, Spiceworks and YouTube.

Take it easy.

 

MSP Guide to Managed Services SLAs  [white paper]
 

Ben is a graduate of Emerson College and a huge Boston sports fan.

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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