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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: Windows Patches and Possible Dropbox Breach: IT Rewind Episode 10

Posted October 18, 2014by Ben Barker

 ITR

Microsoft was hard at work patching bugs this week after recent vulnerabilities allowed remotely located hackers to gain access to targeted computer . And if you're a Dropbox user, it might be time to change your password! Find out why on this week's edition of IT Rewind!

 


IT Rewind Feature Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

Microsoft Patches Computer Bug Linked to Russian Hackers

TIME, @Techland, Sam Frizell, @Sam_Frizell

Dropbox Users Attacked, but Company Denies Breach

eWeek, @eWEEKNews, Sean Michael Kerner



Continuum's Must-Read Blog Post This Week

3 Doc Center Pages You Should Be Leveraging

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At Continuum, we strive to provide you, our partners, with all of the tools, tips, and tricks needed to grow your MSP business. One of the resources we provide is our Doc Center, a central hub for valuable managed IT services information. With the volume of content on this site, we understand that sometimes our partners might not know where to start. That’s why we've outlined three Doc Center pages you should check out below!  Read more »
 

Lastest Continuum Content

What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

The latest iFad:

         REVEALED: Apple's New iPad Air and iPad Mini Show up in iTunes
         Business Insider, @businessinsider, Lisa Eadicicco, @LisaEadicicco

Salesforce mobile:

        Salesforce.com Gives Mobile App Development a 'Lightning' Strike
        CIO, @CIOonline, Chris Kanaracus

New Nexus:

         MFirst Look: The Magnificent New Nexus 6 and Nexus 9
         Network World, @NetworkWorld, Jon Gold, @NWWJonGold

Attacking ads: 

         Online Ads Are Attacking You
         CNN, @cnntech, Jose Pagliery, @Jose_Pagliery 
 

What did you think of this week's episode? Do you have suggestions for next week? Let us know by commenting below! We'd love to hear from you!

Are you getting the most out of your RMM provider?  When you're done raking the leaves, check out our eBook!

NOCtober_image
 

Ben is a graduate of Emerson College and a huge Boston sports fan.

Topics: Industry News

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