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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VMware CIO & Former Microsoft Executive Tony Scott Joins Our Board of Advisors!

Posted July 28, 2014by Mary McCoy

blog-tony-scott-cio-vmware

Please join us in welcoming Tony Scott, Senior Vice President and Chief Information Officer at VMware
to Continuum's Board of Advisors! Tony is backed by more than 35 years of renowned leadership and management experience in IT services as the CIO of such legendary companies as VMware, Microsoft, The Walt Disney Company and General Motors Corporation. We're thrilled that he is speaking at Navigate 2014, our first user conference, Sunday, September 21 – Tuesday, September 23, 2014 at the Seaport Hotel in Boston. Can't wait until then? Get to know the man behind the podium...


Big Win for Partners

“We are very fortunate to have the leadership caliber of Tony as one of our special advisors, as he understands the enormous potential in both the Continuum service delivery model as well as the increasing managed IT services market. His expertise will help Continuum expand its managed IT services provider business to the IT services industry as well as support our resellers and partners in expanding their businesses. Tony’s experience makes him an invaluable speaker for our MSP partners at Navigate 2014." ~Michael George, CEO at Continuum~

What exactly does Tony bring to the table?


Tony's Latest CIO Credentials

VMware, Senior Vice President and Chief Information Officer

Tony has been leading VMware's global information technology group since 2013, changing the face of IT and making MSP businesses more agile, efficient and profitable. VMware is the global leader in virtualization and cloud infrastructure. Tony helps meet the IT needs of more than 500,000 customers. For this reason, coupled with his 35 years of leadership and management experience in IT services, it's not surprising that he was inducted as a member of CIO Magazine’s CIO Hall of Fame in 2009.

Microsoft, Chief Information Officer

Prior to his current postion at VMware, Tony served as CIO of Microsoft for more than 5 years. THE Microsoft. During his tenure, he managed Microsoft’s 4,000-person global information technology organization, responsible for managing critical technology systems supporting the company’s worldwide sales, marketing and services. Together, with his IT team, Tony drove Microsoft's solutions and deployment, all while providing product groups invaluable input, indicative of his IT expertise!


Catch Him at Navigate

Tony's list of IT credentials is nothing short of impressive. And those are just his latest gigs! He was The Walt Disney Corporation's first CIO to manage companywide IT, navigating through a major systems upgrade of SAP environment and managed transformations of several major functions to outsourced partners.

That kind of experience would make for an interesting keynote, right? We couldn't agree more! We're thrilled to feature him as a keyote speaker at Navigate, our first user conference! We know this captain of industry will reel you in!

We're always striving to exceed the expectations and demands of our partners. That's why we know Tony Scott's recent appointment means big things for our MSPs everywhere!

“I’m excited to assist Continuum on its path to delivering a unified and integrated managed services experience, while providing extraordinary support to its partners around the world." ~Tony Scott~

Join us in welcoming Tony as our special advisor!


Want to hear Tony speak about his IT career in-person?

Navigate2014: Register Today!

 

 

Meet Mary! Mary McCoy is a Senior Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

Topics: Industry News

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