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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Welcome Continuum's New Vice President of Partner Success, Wayne Berkowitz [VIDEO]

Posted September 7, 2017by Nate Teplow

 

Welcome Continuum's New Vice President of Partner Success, Wayne Berkowitz [VIDEO]

We are extremely excited to introduce Continuum’s new Vice President of Partner Success, Wayne Berkowitz! Wayne recently sat down for an interview to introduce himself and discuss his key priorities as he steps into this new role. Check out the video above to hear from Wayne himself.

About Wayne

As VP of Partner Success, Wayne is responsible for enablement, solution adoption, retention and satisfaction across Continuum’s partner base. Prior to joining Continuum, Wayne was Vice President of Global Channel Partners at Ellucian, a leading provider of enterprise software and services in the higher education marketplace. In this role, Wayne was responsible for developing and managing the partner channel in Latin America, EMEA and Asia Pacific.

Before Ellucian, Wayne was the CEO and Managing Director of Mindteck. Wayne built a high-performance organization and transitioned the company to revenue growth and profitability. Wayne also worked at Parametric Technology Corporation (PTC) for nine years, where he managed the North America SMB sales organization before becoming Divisional Vice President of Asia Pacific Sales located in Tokyo, Japan. Wayne began his career at IBM. During his 20-year tenure, he held various management positions across multiple functions such as finance, sales, marketing and distribution. In addition, Wayne had international assignments in Europe and Latin America.

Wayne received his bachelor’s degree in business logistics from the Pennsylvania State University. He also served on the advisory board for the Pennsylvania State University Harrisburg campus.

Thank You to Dee Zepf

We’d also like to take this moment to thank our former VP of Partner Success, Dee Zepf, for the incredible work she’s done building and enhancing Continuum’s Partner Success program. Continuum CEO, Michael George, posted a thank you note to Dee on Continuum’s online community, Collaborate. Continuum partners can read Michael’s full note here. 

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Nate Teplow is a Sr. Marketing Programs Manager at Continuum, responsible for overseeing Continuum partner communication initiatives, partner success campaigns and helping drive increased adoption of the Continuum platform. Nate's experience spans inbound marketing, content strategy, marketing communications and B2B lead generation. A proud Miami Hurricane alumni (whose football team is finally BACK), Nate enjoys staying active, traveling to new places and performing A/B tests.

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