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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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What Drives Clients to Adopt a Business Continuity Solution

Posted June 22, 2016by Joseph Tavano

How do you get a prospect or a client to start thinking about BDR? What gets the regular SMB to realize it is an essential part of their overal business plan? How do you start that conversation?

This week on MSP Radio, we talk with Continuum's Matt Waters about effective strategies, tips, and ideas to get your prospect conversations moving in the right direction.

Due to popular demand, we are extending our free offering of a hardcover edition of Darren Hardy's The Compound Effect. Claim yours today while supplies last at


Questions or comments on this episode? We want to hear from you. Email us at

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Joseph Tavano is Senior Content Marketing Manager at Continuum, with more than 14 years of experience in content creation, content marketing, event marketing, marketing communications, demand generation and editorial across a range of industries. He is the author of several eBooks, blog posts, thought-leadership articles and other marketing and product collateral that enable Continuum partners and IT service providers in the channel to make their businesses stronger and grow their profits. In 2016, he launched the Continuum Podcast Network, which publishes multiple shows every week and reaches tens of thousands of IT professionals every year. A native of Boston, he holds bachelors in English and History from Suffolk University and resides in Salem, Massachusetts.

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