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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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What is Backup and Disaster Recovery (BDR)? [INFOGRAPHIC]

Posted April 19, 2016by Lily Teplow

BDR — the three letter acronym that every managed IT services provider has seen before, but have you ever struggled to explain this service to clients or wondered if you have the right platform? An effective Backup and Disaster Recovery (BDR) solution is essential to virtually every business today, which is why we’ve created an informative infographic that takes a deeper look into what exactly BDR is, how small- and medium-sized business can benefit from it, and what to look for in an ideal BDR solution. Check it out below!




What is BDR?

As defined in our Backup and Disaster Recovery MSPedia article, BDR is a combination of data backup and disaster recovery solutions that work cohesively to ensure a company’s business continuity. It differs from backup because it isn’t simply about creating a copy of your most important files. A BDR solution ensures that business operations can continue in the event of hardware failure, data corruption or any natural disaster.


Why SMBs Need BDR

The sad fact is that there’s no way to predict the future. Hard drives malfunction unpredictably, cyber-attacks are on the rise, and natural disasters may strike with little to no warning. To ensure data is secure, it needs to be backed up and quickly recoverable so downtime is minimal when the unforeseeable happens.

An effective BDR solution can provide your clients with the security and reliability they need, and it can help protect them against the many different forms of disaster. Are they ready for an IT disaster? Quiz them!


What to Look for in a BDR Solution

BDR requirements can vary from business to business, but here are some key features that any BDR solution should include:

Hardware Compatibility

Modern BDR solutions should offer flexibility and compatibility across a number of appliances, giving you the opportunity to extend that flexibility to your own end users.


Flexible Pricing Model

Every business has varying needs, so look for a BDR solution that is designed with you in mind. To keep your margins where you need them to be, look for a vendor with a pricing model that works for you as well as it works for them.


Proven Recovery Time Objective (RTO)

Downtime is costly, so it’s important that you’re able to recover your clients’ systems quickly and easily. Look for a vendor that will give you an advantage by promising RTOs that are measured in minutes, not hours or days. 


24x7x365 Technical Support

Since disasters aren’t constrained to normal business hours, a fully-managed BDR solution will provide the round-the-clock support your end users need. This will save them time and prevent their own technicians from getting tangled up in mundane problem-solving.


Redundancy and Cloud Support

Search for a BDR vendor that leverages the cloud for additional security and recoverability, and has virtualization capabilities to keep things running when disaster strikes.



Lily is passionate about storytelling, marketing, and helping businesses solve their biggest challenges. In her role as Public Relations and Media Specialist at Continuum, she is responsible for enhancing the company’s voice and presence through online and offline channels. With a background in communications and content creation, Lily is a seasoned and established writer in the IT industry. In her spare time, Lily enjoys traveling the world and cheering on her favorite Boston sports teams.

Topics: BDR, Cyber Security

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