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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Why Disaster Recovery Testing is Essential for Your MSP Business

Posted September 7, 2016by Joseph Tavano

Disaster Recovery (DR) Testing can prove the value of your BDR offering to your prospects and clients, but the number of MSPs offering this service is small. What are DR tests and what's involved in business continuity planning? Here's what you need to know to take advantage of this revenue opportunity.

On this episode of MSP Radio, Mary Crogan, Senior Director of Product Marketing at Continuum, discusses the benefits of disaster recovery testing, and how regular DR testing with existing clients and prospects can build and strengthen your business, build brand awareness and trust, and add to your bottom line.

Download "Business Continuity" The MPS's Guide to Backup and Disaster Recovery" Free eBook

If you liked this conversation and want more on discussing and explaining the cloud to your clients, get our free ebook at


Questions or comments on this episode? We want to hear from you.

Email us at and follow the show on Twitter @ContinuumPod.

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Joseph Tavano is Senior Content Marketing Manager at Continuum, with more than 12 years of experience in content creation and editorial in various disciplines. He is the author of numerous eBooks, eGuides, blog posts and other collateral that enable Continuum partners and IT service providers in the channel to make their businesses stronger and grow their profits. He is also the producer of the Continuum Podcast Network, which publishes multiple shows every week and reaches tens of thousands of IT professionals every year. A native of Boston, he holds bachelors in English and History from Suffolk University and resides in Salem, Massachusetts.

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