To deliver great service and make a profit, you need to focus your energy on people, technology and process. Process is however the most overlooked element of most businesses, why? Largely because it's perceived as a difficult and painful thing to resolve. The truth is there is a huge untapped potential for profitability in working on this area of your business, but why?
It is estimated that IT staff spend 20-30 percent of their time looking for information. This is costing on average of $19,000 per employee per year. This doesn’t even factor in the opportunity cost of the wasted time, which can multiply this cost by two or more.
Time, Where Does It Go?
There are many sources of time waste common across IT businesses:
Searching for documents and not being able to locate them
Recreating documents that can't be found
Managing version control issues around documents
Consolidating all of the information into one document
Moving from paper documentation to electronic records
Storing sensitive documentation (e.g. passwords)
The inability to locate and retrieve information is affecting the ability of your business to serve customer needs, make quality decisions and maximize sales opportunities.
The True Cost of Poor Documentation
We decided to create a tool to provide some insight into the true cost of poor documentation for your business. This tool aims to take into account the actual cost and opportunity cost to your business, begging the question: what would your people be doing if they weren’t wasting so much time researching and looking for information?
Reducing Time Waste in Your MSP
Businesses that invest in standardization of technology and process almost unilaterally deliver better bottom line performance. Have you considered why this is?
To deliver a faster, higher quality service at a price that gives you a great bottom line:
You must be able to execute the same tasks faster than others
You must be able to lower the costs to execute tasks
To achieve this, you have to invest in processes and documentation that will allow your team to be more productive by:
Creating and managing documentation efficiently
Locating information quickly and in a standardized way
Allowing for collaboration around documentation
Allowing for structuring of your information in useful ways
Allowing for your information to be held in a secure way
IT Glue is sponsoring Continuum's upcoming user conference, Navigate 2016, taking place in Boston, MA from September 28-30. To learn more about IT Glue's IT documentation platform, stop by and talk to the team.
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