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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Why Small Medical Practices Struggle with HIPAA Compliance [CHART]

Posted October 21, 2016by Lily Teplow

Why Small Medical Practices Struggle with HIPAA Compliance.jpgDo you serve clients in the healthcare industry? As their MSP, you’re well aware that these organizations have a responsibility to their customers and patients to maintain the security of their data – which means that they must be HIPAA (Health Insurance Portability and Accountability Act) compliant. HIPAA has completely changed the way electronic medical and health records are created, received, modified, transmitted or stored, yet many practices still struggle to become and remain HIPAA compliant. Not only do they face exorbitant fines for violating HIPAA law, healthcare companies also can’t afford to lose clients’ trust in their ability to safeguard patient information. So how can your managed IT services help them do just that?

Over the past couple of years, cybercriminals have increasingly targeted healthcare organizations for the volume of sensitive data they have on file. When stolen, medical records containing personally identifiable information (PII) can be used to create and sell false identities, contributing to high breach costs per record that can shut your clients’ practices down. To prevent this, it’s critical that all impacted organizations maintain HIPAA compliance, have safeguards in place and establish a disaster recovery (DR) plan.

Compliance starts with awareness, but many small practices aren’t aware that they’re falling short in this area. That’s where you come in. You’re in the unique position to help clients take the proper steps towards HIPAA compliance and ensure that all guidelines are being followed. So how can you relay that message in your next MSP sales presentation? To help you get started, we’ve pulled data from NueMD’s 2016 HIPAA Survey. Leverage this chart to show clients and prospects that you are the data security solution they need to stay HIPAA compliant!

See the chart below:

Why Small Medical Practices Struggle with HIPAA Compliance Chart.png

When presenting this chart in your proposal, use these talking points to illustrate how you can help clients maintain HIPAA compliance:

  1. A surprising 60 percent of respondents aren’t even aware of the new HIPAA audits that were launched in phase two. This is a huge problem, especially if you’re part of that 60 percent, because you could be fined up to $50,000 per violation for not even knowing you violated HIPAA regulations. To avoid this, rely on us to be your trusted resource. We’re always up-to-date on the current compliance standards, and we can even perform a HIPAA audit that not only assesses whether your practice is compliant, but provides corrective action and possibly uncovers security issues to help you avoid potential data breaches.

    Side note to MSPs: Continuum offers a HIPAA Assessment Tool, which allows you to expand your service portfolio, generate additional revenue and most importantly, help your clients survive an OCR audit.

  2. While we help you remain HIPAA compliant through proactive and preventative IT management services and support, you also have to be prepared when disaster strikes. Sometimes cyber attacks are successful or data is compromised internally by accident. To mitigate the damage (both to your finances and reputation) and remain HIPAA compliant, you need a comprehensive DR plan. However, as this chart shows, 30 percent of respondents have yet to create said plan – meaning they could be found in violation of HIPAA law. Rather than assume the same risk with our backup and disaster recovery (BDR) solution and services, we’ll ensure patient data is securely backed-up and easily restorable.

  3. HIPAA compliance is an organization-wide responsibility. You need to ensure that your staff know how to handle sensitive data and understand the need to secure it. Partner with us to prevent yourself from becoming like the other 42 percent of respondents who do not provide annual compliance training for their employees. We regularly help conduct training courses and seminars with your employees so they can better understand how their behavior impacts data security. With our ongoing education, we help your employees do their part in maintaining HIPAA compliance, explaining best practices when creating login credentials, sending emails, receiving unknown links or seemingly harmless attachments and more. 
  4. With 80 percent of respondents being unconfident that their mobile devices are HIPAA compliant, there’s a clear need to protect those endpoints that have access to patient data. With a service such as mobile device management (MDM), you'll be able to remotely lock down and wipe the device, should it be compromised. MDM is an added security measure that ensures you’re doing all you can to keep sensitive data protected.

 

Continuum Partners: In continuing our commitment to help you accelerate sales through ongoing marketing support, every week we will be uploading customizable PowerPoint templates with relevant charts and data that you can use in your own decks. And because it's white labeled, you'll be able to add your own logo and branding to stand out against the crowd! Just keep checking back on the Partner Support Portal for files to download!

View Continuum's Statement of Compliance!  

 Why Small Medical Practices Struggle with HIPAA Compliance chart

Meet Lily Teplow! After majoring in Communications and French, Lily graduated from South Carolina's Furman University and now takes on her new role as Content Marketing Associate and Blog Manager at Continuum. In her spare time, Lily enjoys singing, traveling, and cheering on her favorite Boston sports teams!

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