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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Windseeker and MDM Headaches: IT Rewind Episode 6

Posted September 20, 2014by Ben Barker

 
Episode_6_Slide

We're back with another exciting episode of IT Rewind! This week, Ben Barker covers the possible headaches caused by Apple's newest product, as well as the best and worst states to start up a solution provider business!


Continuum's Must-Read Blog Post This Week

The Official Attendee & Non-Attendee Guide to Navigate 2014

Guide_To_Navigate

The day that we’ve all been waiting for is just around the corner. The can’t-miss event of the year is mere days away. Are you ready for Continuum’s first ever user conference? We sure hope so. But if you feel like you need to get up to speed on everything Navigate 2014, we’ve got you covered. This is your official guide to Navigate 2014... Read more »   

 


IT Rewind Feature Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered! 

Windseeker App Spies on Chats Using Injection, Hooking Techniques

SC Magazine, @SCMagazine, Danielle Walker, @daniellewlkr

Apple Watch Is the Newest BYOD Headache for Businesses

PC Magazine, @PCMag, Samara Lynn, @samaralynn

2014 Best (and Worst) States to Start a Solution Provider Business 

CRN, @CRN, Rick Whiting

 

What else is new in the IT channel?

Now that you've seen our top three, here are some more stories from this past week. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Future forecast:

         12 Predictions, 5 Years: The Future of Programming
         Infoworld, @infoworld, Peter Wayner, @peterwayner

iPhone screen size decisions

        iPhone 6 or iPhone 6 Plus: Which Is the Perfect Screen Size for You?
        Network World, @NetworkWorld, Macworld Staff, @macworld

PNDownfall:

         Smartphones, Tablets Eat into Personal Navigation Device Market
         eWeek, @eWEEKNews, Nathan Eddy

The best of the best of the best, Sir!:

 

 

         Top 501 Managed Services Providers (MSPs): Who Are They?
          The Var Guy, @thevarguy 

 

What did you think of this week's episode? Do you have suggestions for next week? Let us know by commenting below! We'd love to hear from you

Want to be on that top 501 MSP list? Check out our eGuide and avoid the pitfalls that may be holding you down!
 

eBook-Dodging-Danger-5-Hidden-MSP-Pitfalls-and-How-to-Avoid-Them  

Ben is a graduate of Emerson College and a huge Boston sports fan.

Topics: Industry News

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