Customer Service Associate

Location: Mumbai, India

Position Type: Full-Time

If you would like to apply for this position,
please send your resume to us at jobs@continuum.net

Key Responsibilities

  • This role advises and guides the customer regarding the use of a broad range of products, offerings, and services.
  • Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
  • Using technical resources and tools, they support the customer by answering questions and responding to customer requirements.
  • CSRs will utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance.
  • They guide the customer, advising on potential resolutions and their implementation, and play a key role in overall customer satisfaction.

Required Qualifications

  • Good Communication.
  • Ready to work in 24*7 support
  • Candidate should not be pursuing any kind of Course / Certification.

Desired Skills and Experience


  • Ready to Work on rotational Shift
  • Good Communication Skill.
  • Confident to handle assign responsibility.
  • Any graduate / under graduate can apply.
  • Rotational Shift.

Educational Qualifications

  • Any Graduate

About Continuum

Continuum provides a leading SaaS-based managed services platform that managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot, and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive platform provides an intelligent remote monitoring and management (RMM) solution and an advanced backup and disaster recovery (BDR) offering - all integrated with an industry-leading network operations center (NOC) and U.S.- based world-class Help Desk, delivering a single, unified managed services experience.

The company currently employs more than 1,000 professionals worldwide, supports over 3,500 MSPs, and monitors more than a half a million endpoints. Continuum has also formed a non-profit foundation, called Continuum Veterans Foundation, which was established to provide financial support to local and national charities that focus on helping our veterans find jobs. The principal owner of Continuum is Summit Partners, a Boston-based growth equity firm that has raised more than $15 billion in assets. We are growing quickly and have offices in Boston MA, Cranberry Township PA, Houston TX, Thames Valley, UK and Mumbai, India.

Equal Opportunity Employer

Continuum Managed Services, LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To apply for this position, please send your resume to jobs@continuum.net.