NOC Support Engineer - L1 Tech (RTM)

Location: Mumbai, India

Position Type: Full-Time

If you would like to apply for this position,
please send your resume to us at

Mandatory Requirements

  • Candidate must have 1 year experience in desktop support.
  • willing to work in rotational shifts
  • Candidate should have knowledge on any one technology Antivirus/patching/windows OS/Outlook/DHCP/DNS.
  • Ready to work on 24x7 support
  • Fluent in spoken and written English

Job Description

  • Ability to Understand and support devices likes Desktops/ Laptops, Printers.
  • To provide support to end-users in troubleshooting and resolving of desktop PC/Server problems.
  • High level Desktop troubleshooting and maintenance
  • Basic knowledge of Windows installation and Application troubleshooting experience (eg: MS Outlook/Outlook Express)
  • Antivirus Software Installation and troubleshooting
  • Windows/Microsoft Updates/Patch Management.
  • Installation / re-installation, upgrades and patches for desktops.
  • Patching on antivirus servers, DNS, DHCP, backups.
  • Basics knowledge of Servers and AD/ Exchange (optional)
  • Installation & troubleshooting of all MS windows operating systems.
  • Configuration of Email Clients & troubleshoot.
  • Configuration of Printers & basic diagnosis.

Desired Skills

  • Willing to work in rotational shifts. 
  • Excellent customer service skills.
  • Ability to handle assigned tasks independently.

Educational Qualifications

  • Any graduate


  • 1+years work experience

About Continuum

Continuum provides a leading SaaS-based managed services platform that managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot, and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive platform provides an intelligent remote monitoring and management (RMM) solution and an advanced backup and disaster recovery (BDR) offering - all integrated with an industry-leading network operations center (NOC) and U.S.- based world-class Help Desk, delivering a single, unified managed services experience.

The company currently employs more than 1,000 professionals worldwide, supports over 3,500 MSPs, and monitors more than a half a million endpoints. Continuum has also formed a non-profit foundation, called Continuum Veterans Foundation, which was established to provide financial support to local and national charities that focus on helping our veterans find jobs. The principal owner of Continuum is Summit Partners, a Boston-based growth equity firm that has raised more than $15 billion in assets. We are growing quickly and have offices in Boston MA, Cranberry Township PA, Houston TX, Thames Valley, UK and Mumbai, India.

Equal Opportunity Employer

Continuum Managed Services, LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To apply for this position, please send your resume to