NOC Support Engineer - L2 Tech

Location: Mumbai, India

Position Type: Full-Time

If you would like to apply for this position,
please send your resume to us at


  • 24/7 support


  • Should have 3+ years of Datacenter experience

Mandatory Requirements

WinTel & Virtualization 

  • This role is a key position in Continuum fast paced and dynamic IT Infrastructure team Who are responsible for the design, implementation, support and maintenance of key IT Services that form the backbone of the IT environment. The members of this team work closely With other functions in the IT department and maintain direct relationships with key suppliers Such as Microsoft and VMWare. Good team work, communication skills and an ability to work to deadlines are essential. We are Seeking people with experience in some or all of the following areas:
  • Active Directory, VMWare, Windows Server, Systems Centre, Exchange, Data Centre Operations. 


  • 2-3 years of relevant experience VMware 3.X & 4 Virtualization Technology.
  • Implementing & Administration of VMware environments with VMware Infrastructure 3.5 / vSphere 4.x/5.x, Virtual Center 2.5 / vCenter Server 4, and VDI. P2V, V2V and P2P migrations using VMware Converter.
  • Good knowledge of VMware products: vCloud Director, VMware Infrastructure 3.5 / vSphere 4 & 5, Virtual Center and VDI.
  • P2V, V2V and P2P migrations using VMware Converter Suite.
  • Responsible for all day-to-day management of the VMs including: installation, upgrades, troubleshooting, patching, backup and recovery.
  • Troubleshooting ESX host with RCLI.
  • VCB and VMware Data Recovery knowledge will be an additional plus
  • Excellent written and communication skills
  • Willingness to assist others and learn new skills 
  • Excellent customer service skills
  • Willingness to travel on company business as appropriate 
  • Able to work independently and as part of a team
  • Able to build good relationships at all levels, internally and externally 
  • Resilient to cope with conflicting demands and tight deadlines, able to prioritize duties and Work under pressure while remaining calm and professional at all times 
  • Ability to manage sensitive and sometimes confidential information
  • Ability to manage and prioritize tasks and time effectively
  • Able to demonstrate initiative and a proactive approach to daily tasks
  • Excellent organizational skills
  • Should be ready to work in 24*7 & US Shifts

Job Description

  • Maintenance and support of Windows server environment in the Datacenter
  • Management and administration of Active Directory and domain controllers
  • Maintenance and support of VMware Infrastructure
  • Management, administration and support of Microsoft Exchange
  • Planning and implementation of disaster recovery services for key systems
  • Maintain and monitor systems to ensure high availability to the business
  • Maintain IT procedures and documentation
  • Provide support for all technologies managed by the team
  • Monitor and respond to incidents and requests in the workflow management tool
  • Adhere to the change management policy
  • Work on an out of hours support rota to address business critical support issues
  • To contribute or otherwise assist as required by IT Management
  • Thorough knowledge of and compliance with Continuum procedures and standards
  • Must have a generic knowledge of system management best practices, monitoring, change control, etc; as it relates to the datacenter as well as end users.

Desired Skills

  • Bachelor degree;
  • Strong presentation skills, both verbal and written, including writing product copy 
  • Excellent time management, interpersonal, communications, decision making, and organization skills 

Educational Qualification

  • Any Graduate


  • Should have 3+ years of Datacenter experience

About Continuum

Continuum provides a leading SaaS-based managed services platform that managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot, and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive platform provides an intelligent remote monitoring and management (RMM) solution and an advanced backup and disaster recovery (BDR) offering - all integrated with an industry-leading network operations center (NOC) and U.S.- based world-class Help Desk, delivering a single, unified managed services experience.

The company currently employs more than 1,000 professionals worldwide, supports over 3,500 MSPs, and monitors more than a half a million endpoints. Continuum has also formed a non-profit foundation, called Continuum Veterans Foundation, which was established to provide financial support to local and national charities that focus on helping our veterans find jobs. The principal owner of Continuum is Summit Partners, a Boston-based growth equity firm that has raised more than $15 billion in assets. We are growing quickly and have offices in Boston MA, Cranberry Township PA, Houston TX, Thames Valley, UK and Mumbai, India.

Equal Opportunity Employer

Continuum Managed Services, LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To apply for this position, please send your resume to