NOC Support Engineer- L2 Tech (Vault)

Location: Mumbai, India

Position Type: Full-Time

If you would like to apply for this position,
please send your resume to us at

Mandatory Requirements

  • Good Communication.
  • Ready to work in 24*7 support
  • Excellent verbal and written communication skills
  • Linux: Ubuntu Linux / Debian Installation, Configuration and General Troubleshooting
  • Windows: Windows Basics, knowledge of volume shadow copies will be an added advantage
  • Storage: Hardware RAID, Software RAID
  • Backup: File / Folder level backups, Snapshot based backups, rsync
  • Virtualization: Virtual Box, VMware player / workstation, knowledge of ESXi / vCenter / Xen / KVM or Hyper-V will be an added advantage
  • Tools: apt-get, vnc, ssh, sed, awk, grep, egrep, vi, nano, nmap, netstat, iostat, iftop, lsof, strace, ps, top, grub, grub2, system rescue, screen, curl

Job Description

  • Providing technical support to international partners in a 24x7 shift pattern.
  • Engineer will be responsible for configuration and troubleshooting on Continuum Vault, an advanced Ubuntu Linux based backup, business continuity and cloud continuity platform for environments running mix of Windows, Linux and Mac systems.
  • Identifying problems with Hardware / Software RAID and ensuring timely escalation of the problems.
  • Resolving issues with snapshot based backups.
  • Assisting international partners in restoration of data in physical servers or standby virtual machines in hypervisors.
  • Trouble shooting virtual machine issues in hypervisors.
  • Basic trouble shooting of volume shadow copies in windows.
  • Engineer must have good communication and soft skills; must be a team player.
  • Willing to learn and adapt to modern technologies like cloud computing.

Educational Qualifications



  • 2-4 years

About Continuum

Continuum provides a leading SaaS-based managed services platform that managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot, and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive platform provides an intelligent remote monitoring and management (RMM) solution and an advanced backup and disaster recovery (BDR) offering - all integrated with an industry-leading network operations center (NOC) and U.S.- based world-class Help Desk, delivering a single, unified managed services experience.

The company currently employs more than 1,000 professionals worldwide, supports over 3,500 MSPs, and monitors more than a half a million endpoints. Continuum has also formed a non-profit foundation, called Continuum Veterans Foundation, which was established to provide financial support to local and national charities that focus on helping our veterans find jobs. The principal owner of Continuum is Summit Partners, a Boston-based growth equity firm that has raised more than $15 billion in assets. We are growing quickly and have offices in Boston MA, Cranberry Township PA, Houston TX, Thames Valley, UK and Mumbai, India.

Equal Opportunity Employer

Continuum Managed Services, LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To apply for this position, please send your resume to