Server Engineer-L3 Tech (Citrix)

Location: Mumbai, India

Position Type: Full-Time

If you would like to apply for this position,
please send your resume to us at

Mandatory Requirements

  • Very Good Citrix VDI Experience with ability to manage end user issues.
  • In depth Understanding in Citrix XenApp (all versions), Web Interface and other Citrix Components.
  • Very Good understanding & troubleshooting skills of Citrix Access Gateway, Netscaler.
  • Advanced troubleshooting skills of Citrix products.
  • Must have analytical skills in deriving root cause.
  • Should be able to resolve most complex issues related to Citrix components (Web Interface, XML Broker, Load Evaluator, IMA, and Data store)
  • Should have extensive knowledge in Citrix Printing & knowledge on third party printing products.
  • Must have very good knowledge in Edgesight configuration, Reporting & analyzing the reports.
  • Apart from Citrix XenApp, understanding of other core Citrix Components with related to Microsoft Technologies like Active Directory, GPO and TS/RDS is Mandatory.
  • Should have very good knowledge in Application Streaming, Appsense & App-v.
  • Ability to support and Manage Very Large XenApps V4.5 and V6.5 Citrix Farm, 3000+ concurrent users Set-up running on hyper-V or Xen Server.
  • Manage Citrix Components like secure gsteway.
  • Complex problem troubleshooting and root cause analysis
  • Ready to work in 24*7 support.
  • Excellent verbal and written communication skills

Job Description

  • Application installation, publication and isolation within CITRIX environment.
  • Designing & implementing policies within CITRIX environment
  • Configuring and optimizing resource manager to generate alerts.
  • Providing permanent fixes to problems related to Citrix.
  • Maintain Citrix Data store, license servers, and Zone Data Collectors
  • Support Client application & applications installed on Citrix
  • Accountable for Migration of Citrix from old farms to new farms & update of Roll up packs
  • Support for setting up Citrix connectivity from new customer or locations
  • Support for other core Citrix Components like Gateway, VDI and Edgesight (as needed)
  • Support for engineering efforts in Citrix projects, associated Windows infrastructure and Front end applications that need to be hosted in Citrix and develop runbook / Documentation.
  • Automating mundane/routine tasks through scripts/tools.
  • Incident management (Resolve high priority & escalated tickets, Investigation and identification of permanent Fix, Provide leadership for quick resolution of tickets for L1 & L2 teams)
  • Perform RCA analysis for Sev1/2 incidents and permanent resolution &Proactive analysis on repetitive issues.
  • Change/ Release implementation (Accountable for Change / release planning and implementation, considering Risk and impact to the environment, Analyzing impact of publishing application silos & optimizing them)
  • Capacity Management - Monitor Capacity issues & Perform Proactive capacity management.
  • Good Communication - With peers and Customers.
  • Should be able to work independently and contribute to the team.
  • Should be able represent the team during Incidents, etc.

Desired Skills

  • Excellent time management, interpersonal, communications, decision making, and organization skills 

Educational Qualification

  • Any Graduate


  • Should have 3+ years of Citrix experience

About Continuum

Continuum provides a leading SaaS-based managed services platform that managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot, and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive platform provides an intelligent remote monitoring and management (RMM) solution and an advanced backup and disaster recovery (BDR) offering - all integrated with an industry-leading network operations center (NOC) and U.S.- based world-class Help Desk, delivering a single, unified managed services experience.

The company currently employs more than 1,000 professionals worldwide, supports over 3,500 MSPs, and monitors more than a half a million endpoints. Continuum has also formed a non-profit foundation, called Continuum Veterans Foundation, which was established to provide financial support to local and national charities that focus on helping our veterans find jobs. The principal owner of Continuum is Summit Partners, a Boston-based growth equity firm that has raised more than $15 billion in assets. We are growing quickly and have offices in Boston MA, Cranberry Township PA, Houston TX, Thames Valley, UK and Mumbai, India.

Equal Opportunity Employer

Continuum Managed Services, LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To apply for this position, please send your resume to