Continuum in the News

The latest and greatest about Continuum Managed Services.

Continuum, the only channel-exclusive IT management platform company, received a Go-Giver Award from HTG Peer Groups at HTG Q4 2016 Community Day on Wednesday, November 2, 2016 in Orlando, Florida.

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Continuum Managed Services LLC released a case study on Minnesota-based Arvig Enterprises, Inc., an independent telecommunications and broadband provider in the nation, adding managed IT services, including backup and DR (BDR), to its services offering.

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Continuum releases a case study on Minnesota-based Arvig, one of the largest independent telecommunications and broadband providers in the nation, adding managed IT services, including backup and disaster recovery (BDR), to its services offering. Arvig leverages Continuity247, Continuum’s fully-managed BDR platform supported by its industry-leading Network Operations Center (NOC) with more than 700 technicians resolving thousands of alerts, 24x7x365.

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For this month’s Spotlight on Success, we talk to Paul Balkwell, European sales director of Continuum, about what is needed to be a successful vendor, and how the importance of partnership and well-executed partner programs are crucial to making MSP superheroes.

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Continuum®, the only channel-exclusive IT management platform company, is hosting the live webinar, "How to Close the Technology Skills Gap by Growing IT Talent," on Thursday, November 10, 2016, with special guest, Gary Beach, author, columnist and information technology expert.

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Continuum®, the only channel-exclusive IT management platform company, released a case study on Minnesota-based Arvig, one of the largest independent telecommunications and broadband providers in the nation, adding managed IT services, including backup and disaster recovery (BDR), to its services offering.

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Nathan Teplow, Senior Product Marketing Manager at Continuum®, the only channel-exclusive IT management platform company, has been elected chair of CompTIA’s Future Leaders Community Executive Council. Elected to the Council in 2015, Nathan currently oversees Continuum’s go-to-market strategies and marketing programs related to the company’s Remote Monitoring and Management (RMM) platform.

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Continuum®, the only channel-exclusive IT management platform company, is exhibiting its managed IT services at the "We Build" exhibit hall during the HTG Peer Groups Q4 2016 Community Day, taking place on Wednesday, November 2, 2016 in Orlando, Florida.

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Continuum®, the only channel-exclusive IT management platform company, released a case study on Minnesota-based Arvig, one of the largest independent telecommunications and broadband providers in the nation, adding managed IT services, including backup and disaster recovery (BDR), to its services offering.

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Continuum®, the only channel-exclusive IT management platform company, released a case study on Minnesota-based Arvig, one of the largest independent telecommunications and broadband providers in the nation, adding managed IT services, including backup and disaster recovery (BDR), to its services offering.

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Continuum®, the only channel-exclusive IT management platform company, has been named a 2016 Best Places to Work in Western Pennsylvania by the Pittsburgh Business Times. Continuum was honored along with nine other organizations as one of the region's most outstanding workplaces in the category of companies with more than 150 employees spanning multiple industries.

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In the first part of this series, we discussed the time in every MSP’s development where a decision needs to be made: Do we take the business from a referral-only operation to a sales operation? This is a seminal moment in the life of a growing MSP, and the choice should not be made lightly. There are many angles to consider in putting together a legitimate sales effort in the MSP space. In this installment, we are going to examine a few elements that move an MSP from a referral business to a sales machine.

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Are you looking to capture additional monthly recurring revenue (MRR) by selling your backup and disaster recovery (BDR) solution to more clients? If so, you have to understand the overall sales process and particularly, the Discovery phase, which is meant to help you identify the best candidates for your BDR solution.

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Michael George, CEO of Continuum®, the only channel-exclusive IT management platform company, is presenting, “The Continuum + Autotask Alliance,” at Autotask’s Smart IT Summit 2016 on Thursday, October 27, 2016 in Dublin, Ireland.

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Continuum®, the only channel-exclusive IT management platform company, is exhibiting its managed IT services at the "We Build" exhibit hall during the HTG Peer Groups Q4 2016 Community Day, taking place on Wednesday, November 2, 2016 in Orlando, Florida. In the Continuum booth, HTG members learn how the company's product portfolio allows them to scale and grow their businesses profitably.

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Michael George, CEO of Continuum, the only channel-exclusive IT management platform company, presented “The Continuum + Autotask Alliance” at Autotask’s Smart IT Summit 2016 on Thursday, October 27, 2016 in Dublin, Ireland.

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13.1M impressions. 2,622 tweets. 478 contributors. 258 new Twitter followers. #WIN! This year, we at Continuum strove to make our third annual user conference, Navigate 2016, stand out as the can’t-miss industry event. We had to capture the attention of the entire IT channel, not just our MSP partners in attendance.

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How can you help your clients truly understand how downtime hurts their business? For companies today, there is only one universal standard by which they will “get it.” That standard is money. The impact on the top and/or bottom line is often the deciding factor in any business decision, including the decision to purchase your business continuity services.

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Continuum®, the only channel-exclusive IT management platform company, elevated Navigate 2016, its third annual user conference that took place on Wednesday, September 28 - Friday, September 30, 2016 in Boston, and set new standards as the top IT conference impacting all MSPs across the industry.

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Continuum®, the only channel-exclusive IT management platform company, elevated Navigate 2016, its third annual user conference that took place on Wednesday, September 28 - Friday, September 30, 2016 in Boston, and set new standards as the top IT conference impacting all MSPs across the industry.

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Continuum®, the only channel-exclusive IT management platform company, elevated Navigate 2016, its third annual user conference that took place on Wednesday, September 28 - Friday, September 30, 2016 in Boston, and set new standards as the top IT conference impacting all MSPs across the industry.

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Wheelhouse IT has earned the Continuum Content Champion Award from Continuum®, the only channel-exclusive IT management platform company, presented at Navigate 2016, the company's third annual user conference.

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Channel services group Synaxon UK, has formed a partnership with Continuum®, the channel-exclusive IT management platform company, giving its MSP members direct access to the company’s services and the opportunity to grow their managed services business.

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Do you ever feel like your employees aren't excited about coming into work, or that employee engagement is lower than it should be? Today, retaining quality IT talent has become a critical issue that many MSPs struggle with. What they don't know, though, is that culture plays an important part in employee retention.

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The power of ... being involved

Pink Hat, 10/10/16

I am vocal in my industry. When I am disappointed with a vendor, people know it. When I'm a huge fan of a product or service, people know it. And so it came to be that I was asked to join the elite Partner Advisory Council for Continuum a couple years ago.

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There’s a lot of talk along with some action in our industry about IT Services. In a world where traditional clicks are declining, dealers are being told that in order to survive they’ve got to broaden their product and services offerings. One of those service offerings that’s not all that new is IT Services.

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TThe Gordon Flesch Company has earned Partner of the Year from Continuum®, the only channel-exclusive IT management platform company, presented at Navigate 2016, the company's third annual user conference.

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Mike Buratowski, senior VP ofcybersecurity services for Fidelis Cybersecurity, gave an eye-opening keynote at the recent Continuum Navigate conference in Boston. Channel Partners sat down with Buratowski at the event to talk about ransomware and how partners can keep customers safe.

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Continuum, the only channel-exclusive IT management platform company, and IT Glue, a proven, best practices-driven IT documentation platform packed with features designed to help MSPs reduce waste and maximize profit, are now integrated where IT Glue connects with Continuum’s Remote Monitoring and Management (RMM) platform.

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Continuum, the only channel-exclusive IT management platform company, and BrightGauge, a leading provider of business intelligence software for IT services providers, announced they are now integrated, allowing the consolidation of IT vendor reports in one place.

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If you sell any services or products that are delivered through or connected to the internet, then be prepared to face more questions from your customer base about security in the coming year. That was the message that Michael Buratowski, senior VP of Cybersecurity Services at Fidelis Cybersecurity, gave the audience at Continuum’s Navigate conference last week.

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What’s Happenin’ at Continuum Navigate

Industry Analysts, 10/4/16

Continuum recently held their annual user conference in their hometown of Boston MA. The conference was sold out with over 700 attendees taking up all of the allotted slots.

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Continuum has released the Continuum Reporting API, allowing open access to agent asset data by third-party vendors and Continuum's MSP partners. With the new Reporting API, vendors can now integrate with Continuum to help increase efficiencies in client workflows and gain insight into combined data.

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Continuum has released the Continuum Reporting API, allowing open access to agent asset data by third-party vendors and Continuum's MSP partners. With the new Reporting API, vendors can now integrate with Continuum to help increase efficiencies in client workflows and gain insight into combined data.

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Change is hardly unusual in IT, but the kind of change sweeping the managed services market at present happens less often. With profit margins under pressure from cloud computing, vendors like LabTech, Kaseya, and AVG are all dramatically updating their product lines for maximum ease of use and technician productivity.

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Sharp Business Systems (Sharp), a direct sales division of Sharp Imaging and Information Company of America, announces it has earned the Revenue Rock Star Partner Award from Continuum®, the only channel-exclusive IT management platform company, presented at Navigate 2016, the company's third annual user conference.

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Sharp Business Systems (Sharp), a direct sales division of Sharp Imaging and Information Company of America, announces it has earned the Revenue Rock Star Partner Award from Continuum®, the only channel-exclusive IT management platform company, presented at Navigate 2016, the company's third annual user conference.

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What’s the fastest way for MSPs to address their revenue challenges? The simple answer involves marketing and sales, according to former minSHIFT CEO Paul Chisholm. Plenty of folks can paint with broad strokes. But Chisholm is no ordinary MSP advisor. He filled in plenty of details and offered some practical revenue-generating tips during Continuum Navigate 2016 today in Boston, Mass.

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Although the overall MSP market remains healthy, companies that struggle in the sector often share a common trait. Indeed, they often think “growth” will fix their business problems. But in reality, the business fix typically involves something completely different.

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Rewind to when Summit Partners acquired Continuum in 2011. Some pundits at the time predicated cloud computing would simplify and commoditize IT — thereby destroying MSPs and the software companies that served them.

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Continuum and BrightGauge, a provider of business intelligence software for IT services providers, announced that Continuum RMM and BrightGauge are now integrated, allowing MSPs to manage all monitored devices in one centralized platform as well as consolidate IT vendor reports in one place.

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MSPs would be wise to double down on security and take advantage of the greenfield opportunities around managed detection and response (MDR) in the SMB space, according to an industry expert.

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Continuum, the only channel-exclusive IT management platform company, and IT Glue, a proven, best practices-driven IT documentation platform packed with features designed to help MSPs reduce waste and maximize profit, are now integrated where IT Glue connects with Continuum’s Remote Monitoring and Management (RMM) platform.

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Continuum®, the only channel-exclusive IT management platform company, presented Community Awards to four of its MSPs partners at Navigate 2016 for fully engaging in the company’s social networks, partner forum communities and marketing activities over the last year.

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Continuum®, the only channel-exclusive IT management platform company, presented six awards to its top-performing MSP partners across various areas at an awards ceremony at Navigate 2016, the company’s third annual user conference on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Continuum Honors Top Partners at Navigate

Channel Partners, 9/29/16

No conference is complete without awards, and on Wednesday night, Continuum handed out some hardware at its Navigate 2016 event in Boston.

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Sometimes, experience can be a great teacher, and an inspiration. Continuum this week said it plans to roll out security products, remediation tools and training for MSPs just months after experiencing its own security issue.

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Continuum®, the only channel-exclusive IT management platform company, reached a milestone today, celebrating the five-year anniversary of the company. Continuum started in 2011 when Summit Partners, a global growth equity firm, acquired industry leading remote monitoring and management (RMM) and network operations center (NOC) technologies.

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Continuum®, the only channel-exclusive IT management platform company, and Auvik Networks announced a partnership agreement allowing Continuum’s MSP partners to purchase and manage Auvik through the Continuum ITSupport Portal.

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Continuum®, the only channel-exclusive IT management platform company, has released the Continuum Reporting API, allowing open access to agent asset data by third party vendors and Continuum’s MSP partners.

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Many office equipment dealers (OEDs) have made the move into managed services. Those that have done so successfully are seeing strong growth and profits, but the investment in training and hiring can sway others from making the move. The hurdles to offering managed services are even higher if a dealer feels it has to build its own infrastructure.

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Continuum®, the only channel-exclusive IT management platform company, and IT Glue™, a proven, best practices-driven IT documentation platform packed with features designed to help MSPs reduce waste and maximize profit, are now integrated where IT Glue connects with Continuum’s Remote Monitoring and Management (RMM) platform.

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If you’re lucky enough to be around Beantown today, you might enjoy such events as, Tour of Boston’s Revolutionary and Drunken Past, or visit MIT for the Next Stage Planning for the Digital Humanities event–or you might swing by Seaport World Trade where Navigate 2016 by Continuum, is taking place.

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While many IT service providers historically were looking to operate a lifestyle business, it's easier to enlist other people if you're building a business of real value, according to Continuum CEO Michael George.

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Continuum plans to roll out security products, remediation tools and training for MSPs just months after experiencing its own security issue.

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Continuum, the only channel-exclusive IT management platform company, and Auvik Networks announced a partnership agreement allowing Continuum’s MSP partners to purchase and manage Auvik through the Continuum ITSupport Portal.

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Continuum, the only channel-exclusive IT management platform company, and Auvik Networks announced a partnership agreement allowing Continuum’s MSP partners to purchase and manage Auvik through the Continuum ITSupport Portal.

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Continuum, the only channel-exclusive IT management platform company, and Auvik Networks announced a partnership agreement allowing Continuum’s MSP partners to purchase and manage Auvik through the Continuum ITSupport Portal.

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Continuum®, the only channel-exclusive IT management platform company, has released the Continuum Reporting API, allowing open access to agent asset data by third party vendors and Continuum’s MSP partners.

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Continuum®, the only channel-exclusive IT management platform company, has released the Continuum Reporting API, allowing open access to agent asset data by third party vendors and Continuum’s MSP partners.

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Continuum, the IT management platform company, has released the Continuum Reporting API, allowing open access to agent asset data by third party vendors and Continuum’s MSP partners. With the new Reporting API, vendors can now integrate with Continuum to help increase efficiencies in client workflow and gain insight into combined data, according to a Continuum press release.

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Continuum, the channel-exclusive IT management platform company, and Auvik Networks, a provider of network infrastructure RMM for MSPs, announced an integration partnership at Navigate 2016, Continuum’s third annual user conference, taking place on September 28–30 at the Seaport World Trade Center in Boston.

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Continuum's Navigate 2016 Opens in Boston

Channel Pro Network, 9/28/16

At Navigate 2016, Continuum’s annual user conference kicking off today in Boston at the Seaport World Trade Center, the company released the Continuum Reporting API, allowing open access to agent asset data by third-party vendors and Continuum’s MSP partners. The three-day event is bringing together thought leadership, inspiration, and best practices—all focused on the growth of MSPs and the success of the IT channel.

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Look across the IT channel, and you’ll find thousands of technology entrepreneurs and engineers who never quite mastered sales. Perhaps Robert Kocis can lend a hand. Kocis joins Continuum next week as the company’s new chief revenue officer. At first glance, his resume is filled with sales and channel expertise.

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Autotask and Continuum this week are hosting their respective MSP conferences in Fort Lauderdale, Fla. and Boston, Mass. While the companies are quite different in many ways, they also have a common target: Datto, the fast-growing BDR (backup and disaster recovery) unicorn.

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Navigate 2016, Continuum’s annual gathering of MSP partners, kicks off today in Boston. Here’s a live blog of all the #NAV16 activity. Check back often. We’ll be updating this blog multiple times daily through Friday, Sept. 30.

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Continuum - Annual User Conference

Venture Fizz, 9/28/16

Navigate is the premier annual event for Continuum's managed service provider partners—three days (Sep 28 - 30) of strategy, education, training, and networking led by the best and brightest business and channel leaders.

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Building community around a brand is critical to ensuring future success. If it’s appropriate for your product or service, hosting an event is one of the best ways to build brand equity and goodwill among customers.

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Whether your MSP business is just getting started or is looking for a boost to your existing backup and disaster recovery sales, the Continuum Business Continuity Sales Success Kit will help you close more deals.

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Continuum Managed Services LLC, an IT management platform company, released the Business Continuity Sales Success Kit to aid MSPs in closing more deals and winning more backup and DR (BDR) business. For all MSPs - those getting started with selling BDR to those looking to boost existing sales, this success kit is designed to be used throughout the sales funnel, from lead generation to presentation to contract signing.

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Auvik Networks and Continuum are working on a potential partnership in the RMM (remote monitoring and management) market for MSPs, multiple sources suggest. Auvik specializes in network-centric RMM. Continuum offers RMM that more specifically targets PCs and servers; the company also offers NOC (network operations center) and BDR (backup and disaster recovery) services for MSPs.

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Continuum BDR Platform Available to MSPs

Storage Newsletter, 9/26/16

Continuum Managed Services LLC, an IT management platform company, has made Continuity247, its managed backup and DR (BDR) platform, available to MSPs across Europe.

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Webroot, the market leader in next-generation endpoint security and cloud-based collective threat intelligence, today announced that Webroot senior threat research analyst Tyler Moffitt and channel account manager Brian Coffey will speak at Navigate 2016 by Continuum.

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Webroot, the market leader in next-generation endpoint security and cloud-based collective threat intelligence, today announced that Webroot senior threat research analyst Tyler Moffitt and channel account manager Brian Coffey will speak at Navigate 2016 by Continuum.

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Continuum Celebrates 5-Year Anniversary

Telecom Reseller, 9/26/16

Continuum®, the only channel-exclusive IT management platform company, reached a milestone today, celebrating the five-year anniversary of the company. Continuum started in 2011 when Summit Partners, a global growth equity firm, acquired industry leading remote monitoring and management (RMM) and network operations center (NOC) technologies.

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Continuum, the only channel-exclusive IT management platform company, has made Continuity247, its fully-managed backup and disaster recovery (BDR) platform, generally available to managed IT services providers across Europe. Last month, Continuum announced extending its international offering with a datacentre in London, United Kingdom.

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Continuum, the only channel-exclusive IT management platform company, named Robert Kocis to the newly created executive position of chief revenue officer (CRO), effective October 3, 2016. Robert brings more than 20 years of experience in global sales leadership and business management.

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Continuum®, the only channel-exclusive IT management platform company, has made Continuity247™, its fully-managed backup and disaster recovery (BDR) platform, generally available to managed IT services providers across Europe.

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Continuum®, the only channel-exclusive IT management platform company, is offering a three-hour pricing workshop with speaker, Patrick Campbell, Founder and CEO of Price Intelligently, at Navigate 2016, the company's third annual user conference. Price Intelligently is the team and software behind some of the biggest and best SaaS (News - Alert) pricing strategies, from companies like New Relic and Autodesk to Wistia and Litmus, and hundreds more.

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Continuum®, the only channel-exclusive IT management platform company, is hosting the expert panel, "Emerging MSP Opportunities in IoT, DevOps, Security & Public Cloud Workloads," at Navigate 2016, the company's third annual user conference. Nearly 650 attendees are coming together at the Seaport World Trade Center in Boston on Wednesday, September 28 - Friday, September 30, 2016. Joe Panettieri, co-founder and Content Czar of ChannelE2E, is moderating.

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Channel Partners, 9/1/16

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Continuum®, the only channel-exclusive IT management platform company, is raising the industry bar for MSPs with its sold out Navigate 2016, the company's third annual user conference, taking place on Wednesday, September 28 - Friday, September 30, 2016 at the Seaport World Trade Center in Boston. Drawing more support than the previous two years, including nearly 650 attendees, Navigate 2016 features nearly 40 sponsors and exhibitors and 36 breakout sessions with more than 70 speakers.

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Continuum®, the only channel-exclusive IT management platform company, has made Continuity247™, its fully-managed backup and disaster recovery (BDR) platform, generally available to managed IT services providers across Europe. Last month, Continuum announced extending its international offering with a data center in London, United Kingdom. Continuum is securely storing end-client data out of the London-based data center.

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Continuum has made Continuity247, its fully-managed backup and disaster recovery (BDR) platform, generally available to managed IT service providers across Europe. Last month, Continuum announced extending its international offering with a data centre in London. Continuum is securely storing end-client data out of the London-based data centre.

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Continuum®, the only channel-exclusive IT management platform company, is hosting a training workshop and three conference sessions on Continuity247™, its fully managed backup and disaster recovery (BDR) platform, at Navigate 2016, the company's annual user conference. Nearly 650 attendees are convening at the Seaport World Trade Center in Boston on Wednesday, September 28 - Friday, September 30, 2016.

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Continuum Names Robert Kocis Chief Revenue Officer

Pittsburgh CityBizList, 9/20/16

Continuum®, the only channel-exclusive IT management platform company, named Robert Kocis to the newly created executive position of Chief Revenue Officer (CRO), effective October 3, 2016. Robert brings more than 20 years of experience in global sales leadership and business management. Currently, he is Vice President, Worldwide Sales and Customer Excellence at ANSYS (NASDAQ: ANSS).

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Continuum®, the only channel-exclusive IT management platform company, named Robert Kocis to the newly created executive position of Chief Revenue Officer (CRO), effective October 3, 2016. Robert brings more than 20 years of experience in global sales leadership and business management. Currently, he is Vice President, Worldwide Sales and Customer Excellence at ANSYS (NASDAQ: ANSS).

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Robert Kocis Joins Continuum in New CRO Position

Business Technology Association, 9/20/16

Continuum has named Robert Kocis to the newly created executive position of chief revenue officer (CRO), effective Oct. 3, 2016. Kocis brings more than 20 years of experience in global sales leadership and business management to the role. Currently, he is vice president of worldwide sales and customer excellence at ANSYS.

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Continuum Hires Ansys VP

Pittsburgh Business Times, 9/20/16

A fast-growing IT services provider has hired a top executive from Ansys Inc. for a newly created post to spur expansion. Robert Kocis, vice president of worldwide sales and excellence at Ansys, is joining Continuum as chief revenue officer, effective Oct. 3, and will be based at its Cranberry Township office.

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Continuum®, the only channel-exclusive IT management platform company, is offering its award-winning "Grow Your Business Hub" at Navigate 2016, the company's third annual user conference, taking place on Wednesday, September 28 - Friday, September 30, 2016 at the Seaport World Trade Center in Boston. Back by popular demand, the Hub is a one-stop shop for Navigate attendees to receive hands-on marketing support and consultation with access to more than 20 members of Continuum's marketing team.

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Continuum®, the only channel-exclusive IT management platform company, has the participation of HTG Peer Groups at Navigate 2016, the company’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston. Arlin Sorensen, Founder and CEO of HTG Peer Groups, is hosting the 4-hour workshop, “Get to Know HTG,” along with Dennis O’Connell, Business Development Manager at HTG.

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Mark Connolly, VP of Sales at Continuum®, the only channel-exclusive IT management platform company, is moderating the expert panel, “Tactics and Strategies for Successful Business Growth,” at Navigate 2016, the company’s third annual user conference.

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Mark Connolly, VP of Sales at Continuum, the only channel-exclusive IT management platform company, is moderating the expert panel, “Tactics and Strategies for Successful Business Growth,” at Navigate 2016, the company’s third annual user conference.

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Continuum®, the only channel-exclusive IT management platform company, has the participation of HTG Peer Groups at Navigate 2016, the company’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston. Arlin Sorensen, Founder and CEO of HTG Peer Groups, is hosting the 4-hour workshop, “Get to Know HTG,” along with Dennis O’Connell, Business Development Manager at HTG.

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Continuum®, the only channel-exclusive IT management platform company, has signed IT Glue™ as a Platinum Sponsor of Navigate 2016, the company’s third annual user conference. The event takes place from Wednesday, September 28 until Friday, September 30, 2016 at the Seaport World Trade Center in Boston. IT Glue is a proven, best practices-driven IT documentation platform packed with features designed to help MSPs reduce waste and maximize profit.

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If a valued client is having issues with your services, who do you want talking them off the ledge? Perhaps you feel as though you’re the best person to handle an issue like this. But don’t you have other things on your plate?

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You cannot claim to be a solutions provider unless you offer all of the obvious necessities to your potential business clients. Part of your role as a managed IT services provider is to help each client find the best solution(s) for their business — solutions that will save them time, save them money, and help them meet desired business outcomes, such as increased profitability, optimized employee productivity, and a more streamlined technology spend.

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Continuum®, the only channel-exclusive IT management platform company, has been awarded a 2016 Top Workplaces honor by the Pittsburgh Post-Gazette.

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Continuum®, the only channel-exclusive IT management platform company, has been awarded a 2016 Top Workplaces honor by the Pittsburgh Post-Gazette.

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How Do I Price Managed Services?

Channele2e, 8/18/16

“Do you have any managed services pricing strategies or tips?” That’s the single most common question I get asked by business owners trying to evolve from a break/fix model to a managed IT services model. Ultimately, you understand the need to evolve your product portfolio and expand into offering more proactive IT support.

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Continuum's SaaS-based platform enables IT solutions providers to efficiently backup, monitor, troubleshoot and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. Founded in 2005, their shiny new Boston HQ was unveiled in February.

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Continuum Managed Services LLC announced that Alpharetta, GA-based IT services provider, Mimsware Corporation, doing business as Sophicity has expanded its relationship with the company.

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Battery Giant and Continuum Team Up

CityBiz List, 8/14/16

Continuum®, the only channel-exclusive IT management platform company, is teaming up with local business Battery Giant to host a battery recycle drive on Friday, August 12, 2016 from 11:00 a.m. – 1:00 p.m. at Continuum’s office located at 220 West Kensinger Drive, Suite 300 in Cranberry Township.

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Continuum®, the only channel-exclusive IT management platform company, announced that Alpharetta, Georgia-based IT services provider, Sophicity has expanded its relationship with the company. Sophicity now relies on Continuity247™, Continuum’s fully managed backup and disaster recovery (BDR) platform, to ensure data is securely backed up, protected and accessible to its clients – mainly local governments, cities and counties.

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Navigate 2016 is here, are you going? I am!

Industry Analysts, 8/11/16

With Navigate 2016 right around the corner, the Continuum team decided to get their groove on and create a lip dub music video. Members of the Boston, Houston, Pennsylvania, London and Mumbai offices contributed to the video which aims to promote the company’s third-annual user conference.

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Sophicity has embraced Continuum’s Continuity247, a managed backup and disaster recovery (BDR) platform. The government-focused IT service provider has also leveraged Continuum’s RMM (remote monitoring and management), NOC (network operations center) and help desk services.

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Continuum®, the only channel-exclusive IT management platform company, announced that Alpharetta, Georgia-based IT services provider, Sophicity has expanded its relationship with the company. Sophicity now relies on Continuity247™, Continuum's fully managed backup and disaster recovery (BDR) platform, to ensure data is securely backed up, protected and accessible to its clients - mainly local governments, cities and counties.

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Continuum®, the only channel-exclusive IT management platform company, is teaming up with local business Battery Giant to host a battery recycle drive on Friday, August 12, 2016 from 11:00 a.m. - 1:00 p.m. at Continuum's office located at 220 West Kensinger Drive, Suite 300 in Cranberry Township. The public and all businesses around the Cranberry Business Park are invited bring in any used batteries for proper recycling and disposal at no cost.

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Managing a Relationship

Channelnomics EU, 8/8/16

Europe has lately seen a surge of interest from managed services platform giants who are creating a lot of noise and pouring investment into the European market. US backup and remote-management vendor Continuum has laid out plans to become the biggest IT managed service platform player in the European market within the next two years.

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When acquiring a new client, the first 90 days is the most crucial period in ensuring their success with your managed IT services. Communication, support, and training during this time will set the tone for a successful and rewarding relationship and help drive future opportunities. However, without a solid onboarding foundation you risk confusing and even losing that new client.

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Continuum®, the only channel-exclusive IT management platform company, has signed the Naismith Memorial Basketball Hall of Fame as a Custom Sponsor of Navigate 2016, the company’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Continuum®, the only channel-exclusive IT management platform company, has signed the Naismith Memorial Basketball Hall of Fame as a Custom Sponsor of Navigate 2016, the company’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Continuum®, the only channel-exclusive IT management platform company, has signed the Naismith Memorial Basketball Hall of Fame as a Custom Sponsor of Navigate 2016, the company's third annual user conference, taking place on Wednesday, September 28 - Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Michael George, Continuum’s CEO, stated that “protecting the systems of our partners – and maintaining trust – is of critical importance to Continuum. Our team is working around-the-clock to fully assess and remediate the situation.”

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The network operations center (NOC) market continues to see more business evolutions. A key example: Inbay, a white label 24/7 NOC and service desk provider based in the UK — says it continues to expand its MSP partner footprint in the US — though we don’t have specific stats to back up that claim.

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The managed IT services market today is saturated. As a result, MSPs must adapt to survive and outlast the competition. Which MSPs are poised to win and which ones will be wiped out by natural selection?

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LogMeIn and Citrix Systems‘ GoTo business are merging in a $1.8 billion deal that combines two of the leading remote access software providers, the companies announced today. The combined businesses will have roughly $1 billion in annual revenues while serving two million customers worldwide, the companies said.

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3 Ways Community Matters

ChannelPro Networks, 7/25/16

I often get asked on airplanes or as I am volunteering in my city, “What do you do for a living?” I always ask if they want the one minute reply (“I work in IT.”) or the ten minute story. Most people are curious and opt for the longer version.

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Real Estate in Brief

Houston Chronicle, 7/23/16

Continuum, an information technology management firm, has doubled its office at 777 North Eldridge Parkway to 17,672 square feet as it expands its backup and disaster recovery platform. It's next to Terry Hershey Park in the Energy Corridor.

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2016 Emerging Vendors

CRN, 7/21/16

Continuum is the only channel-exclusive IT management platform company that allows its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for their small-and-medium-sized business clients.

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Continuum®, the only channel-exclusive IT management platform company, has appointed Paul Chisholm, retired CEO of mindSHIFT Technologies, to the Board of Directors. Under Paul’s leadership, mindSHIFT, a Ricoh company and one of the largest IT outsourcing and cloud services providers serving small and medium sized businesses, was recognized as the No. 1 MSP in the United States for four consecutive years, listed in the MSPmentor 100 global report.

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Continuum®, the only channel-exclusive IT management platform company, has confirmed IBM as a Gold Sponsor of Navigate 2016, the company’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Continuum®, the only channel-exclusive IT management platform company, has confirmed IBM as a Gold Sponsor of Navigate 2016, the company’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Continuum®, the only channel-exclusive IT management platform company, has been named by CRN®, a brand of The Channel Company, to its 2016 list of Emerging Vendors. This annual list recognizes recently founded, up-and-coming technology suppliers who are shaping the future of the IT channel through unique technological innovations.

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Continuum®, the only channel-exclusive IT management platform company, has been named by CRN®, a brand of The Channel Company, to its 2016 list of Emerging Vendors. This annual list recognizes recently founded, up-and-coming technology suppliers who are shaping the future of the IT channel through unique technological innovations.

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Continuum has appointed Paul Chisholm, retired CEO of mindSHIFT Technologies, to its board of directors. Under his leadership, mindSHIFT, a Ricoh company and one of the largest IT outsourcing and cloud services providers serving small and medium-sized businesses, was recognized as the number-one MSP in the United States for four consecutive years, as listed in the MSPmentor 100 global report.

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The maker of the hit mobile video game Pokémon GO says its engineers are working to fix a flaw that grants the company access to all Google files and data of users who play the game on iOS devices.

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Continuum appoints Paul Chisholm

Bizcommunity, 7/19/16

IT management platform, Continuum, has appointed IT expert Paul Chisholm to its board of directors. Chisholm was previously CEO of mindSHIFT Technologies and under his leadership mindSHIFT was recognised as the number one MSP in the United States for four consecutive years. In Chisholm's new role, he will further strengthen Continuum's focus on MSP partners.

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Continuum Managed Services LLC, the channel-exclusive IT management platform company, released the 46-page comprehensive eBook, BC: The MSP's Guide to Backup and DR, to help MSPs capitalize on the backup and DR (BDR) opportunity.

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Continuum®, the only channel-exclusive IT management platform company, has confirmed IBM as a Gold Sponsor of Navigate 2016, the company's third annual user conference, taking place on Wednesday, September 28 - Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

Read more

Continuum®, the only channel-exclusive IT management platform company, has confirmedIBM as a Gold Sponsor of Navigate 2016, the company’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston.f

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After evaluation of competitive BDR solutions, BSS converted to Continuity247 after using its predecessor, Vault, since 2012. "We have always been very happy with the support and integration between Continuum's RMM and BDR solutions," said Bill Ooms, owner, BSS.

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Continuum®, the only channel-exclusive IT management platform company, has appointed Paul Chisholm, retired CEO of mindSHIFT Technologies, to the Board of Directors. Under Paul's leadership, mindSHIFT, a Ricoh company and one of the largest IT outsourcing and cloud services providers serving small and medium sized businesses, was recognized as the No. 1 MSP in the United States for four consecutive years, listed in the MSPmentor 100 global report.

Read more

Continuum®, the only channel-exclusive IT management platform company, has appointed Paul Chisholm, retired CEO of mindSHIFT Technologies, to the Board of Directors. Under Paul’s leadership, mindSHIFT, a Ricoh company and one of the largest IT outsourcing and cloud services providers serving small and medium sized businesses, was recognized as the No. 1 MSP in the United States for four consecutive years, listed in the MSPmentor 100 global report.

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IT management company, Continuum, has appointed Ai-Li Lim has its new senior vice president of human resources. Lim was previously vice president of human resources at Boston Beer Company.

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Continuum has named Ai-Li Lim as senior VP, Human Resources. The 1,250-person company is in hiring mode and expects to recruit more than 200 employees into the business during the second half of 2016, according to CEO Michael George.

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“We co-authored this model with Continuum to be the definitive blueprint for success in Managed IT Services. Office equipment dealers will be able to implement operational efficiencies and maximize margins on every contract.” - Mitch Morgan, Growth Achievement Partners

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MSP Radio, produced by Continuum®, the only channel-exclusive IT management platform company, and part of the Continuum Podcast Network, delivered its 100th episode with special guest, Michael George, the company's CEO.

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Continuum®, the only channel-exclusive IT management platform company, released the 46-page comprehensive eBook, “Business Continuity: The MSP’s Guide to Backup and Disaster Recovery,” to help MSPs capitalize on the lucrative backup and disaster recovery (BDR) opportunity.

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Continuum®, the only channel-exclusive IT management platform company, announced that BSS Consulting, technology solution provider based in Indiana since 1995, converted to Continuity247™, the company’s fully managed backup and disaster recovery (BDR) platform, with successful results for more than 6 months.

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Continuum®, the only channel-exclusive IT management platform company, has appointed Ai-Li Lim as Senior Vice President, Human Resources for the company. Her charter is to ensure that Continuum is a great place to work for its more than 1,250 employees located across five global offices.

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Continuum®, the only channel-exclusive IT management platform company, has appointed Ai-Li Lim as Senior Vice President, Human Resources for the company. Her charter is to ensure that Continuum is a great place to work for its more than 1,250 employees located across five global offices.

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Continuum Doubled Size of Houston, TX Office

Storage Newsletter, 7/13/16

Continuum Managed Services LLC has doubled the size of its Houston, TX office, home to the company's R1Soft, Inc. backup technology integrated into Continuum's Continuity247, its managed backup and DR (BDR) platform.

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Ai-Li Lim

Boston Business Journal, 7/13/16

Continuum has appointed Ai-Li Lim as senior vice president, human resources. Her charter is to ensure that Continuum is a great place to work for its more than 1,250 employees in five global offices.

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Continuum®, the only channel-exclusive IT management platform company, has appointed Ai-Li Lim as Senior Vice President, Human Resources for the company. Her charter is to ensure that Continuum is a great place to work for its more than 1,250 employees located across five global offices.

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BSS Consulting, a technology solution provider based in Indiana, has converted to Continuity247 — Continuum’s fully managed backup and disaster recovery (BDR) platform. In the crowded market for cloud-centric BDR offerings, Continuum differentiates by linking Continuity247 to the company’s Network Operations Center (NOC).

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Continuum®, the only channel-exclusive IT management platform company, announced that BSS Consulting, technology solution provider based in Indiana since 1995, converted to Continuity247™, the company's fully managed backup and disaster recovery (BDR) platform, with successful results for more than 6 months.

Read more

Continuum®, the only channel-exclusive IT management platform company, released the 46-page comprehensive eBook, “Business Continuity: The MSP’s Guide to Backup and Disaster Recovery,” to help MSPs capitalize on the lucrative backup and disaster recovery (BDR) opportunity.

Read more

Continuum®, the only channel-exclusive IT management platform company, released the 46-page comprehensive eBook, "Business Continuity: The MSP's Guide to Backup and Disaster Recovery," to help MSPs capitalize on the lucrative backup and disaster recovery (BDR) opportunity.

Read more

Managed Services and the IT industry as a whole is evolving. In 2016, there are more technologies, more services and more variation than ever before. As software-as-a-service reaches maturity in the market and the labor arbitrage phenomenon provides global access to skilled employees, MSPs have more pathways to success—as well as competition—than at any other time.

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Continuum®, the only channel-exclusive IT management platform company, has doubled the size of its Houston, Texas office, home to the company’s R1Soft® backup technology integrated into Continuum’s Continuity247™, its fully managed backup and disaster recovery (BDR) platform. The expansion at 777 North Eldridge Parkway was spurred by aggressive hiring, specifically in engineering.

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Continuum®, the only channel-exclusive IT management platform company, has doubled the size of its Houston, Texas office, home to the company’s R1Soft® backup technology integrated into Continuum’s Continuity247™, its fully managed backup and disaster recovery (BDR) platform. The expansion at 777 North Eldridge Parkway was spurred by aggressive hiring, specifically in engineering.

Read more

Continuum®, the only channel-exclusive IT management platform company, has doubled the size of its Houston, Texas office, home to the company’s R1Soft® backup technology integrated into Continuum’s Continuity247™, its fully managed backup and disaster recovery (BDR) platform. The expansion at 777 North Eldridge Parkway was spurred by aggressive hiring, specifically in engineering.

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Welcome to the midway point of 2016 — the perfect time to check in with key industry influencers for their views on the IT channel, the economy and emerging trends for partners. In today’s edition, we hear from Continuum Senior VP and Chief Marketing Officer Jeanne Hopkins.

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Continuum Veterans Foundation, helping returning troops to find jobs in the IT industry, is celebrating its contributions to the success of Hire Heroes USA, the pre-eminent national nonprofit organization providing veteran employment services. Hire Heroes USA recently announced confirming its 10,000th veteran hired since 2007, bringing its total estimated economic impact in the veteran space to more than $120 million, and has assisted a record 1,760 veterans to secure civilian jobs, from April – June 2016.

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Continuum Veterans Foundation, helping returning troops to find jobs in the IT industry, is celebrating its contributions to the success of Hire Heroes USA, the pre-eminent national nonprofit organization providing veteran employment services. Hire Heroes USA recently announced confirming its 10,000th veteran hired since 2007, bringing its total estimated economic impact in the veteran space to more than $120 million, and has assisted a record 1,760veterans to secure civilian jobs, from April – June 2016.

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Channel Chat: The SMB Customer

The Imaging Channel, June Issue

What are the highs and lows of working with the SMB customer? We decided to find out by asking a few questions of some industry leaders, giving them the opportunity to answer some or all of the questions, and not surprisingly, they had some interesting insight on what makes the SMB tick.

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Essentially every business, regardless of size, uses computers today. But most companies aren't big enough to have their own IT departments. So what do they do? They outsource.

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Continuum University, the self-paced, interactive online learning center at Continuum®, the only channel-exclusive IT management platform company, is offering four technical training sessions at Navigate 2016, the company’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Continuum University, the self-paced, interactive online learning center at Continuum®, the only channel-exclusive IT management platform company, is offering four technical training sessions at Navigate 2016, the company's third annual user conference, taking place on Wednesday, September 28 - Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Continuum®, the only channel-exclusive IT management platform company, has earned twoTelly Awards for ground breaking online video content. WH@Ctv (What's Happening at Continuum), a monthly internal video series to help keep the company’s five global offices updated on all things Continuum, won under the category, Online Video - Employee Communications.

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Continuum®, the only channel-exclusive IT management platform company, has earned two Telly Awards for ground breaking online video content. WH@Ctv (What's Happening at Continuum), a monthly internal video series to help keep the company's five global offices updated on all things Continuum, won under the category, Online Video - Employee Communications.

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Each and every day, we all face an endless barrage of alerts from our phones, email, and social accounts, questions from team members, and myriad other attention-grabbing distractions. In fact, distractions consume over a quarter of the average person’s workday, with people switching activities as frequently as every three minutes.

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WAMS, Inc., premier provider of technology solutions and IT support services to law firms and businesses since 1974 and MSP partner of Continuum®, the only channel-exclusive IT management platform company, has been designated as the top MSP in the legal vertical on the MSPmentor 501. - See more at: http://boston.citybizlist.com/article/362083/continuum-partner-wams-named-top-msp-in-legal-vertical-on-mspmentor-501#sthash.EMF6u58j.dpuf

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WAMS, Inc., premier provider of technology solutions and IT support services to law firms and businesses since 1974 and MSP partner of Continuum®, the only channel-exclusive IT management platform company, has been designated as the top MSP in the legal vertical on the MSPmentor 501.

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The monetary cost of a data breach or data loss, and all the concomitant penalties that arise with it, are substantial and well documented. A single data breach can cripple or close a small business. However, for the smaller percentage that manages to survive, there are also numerous issues to deal with following a data loss event that could lead to significant monetary loss.

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Continuum®, the only channel-exclusive IT management platform company, announced that its Network Assessment Modules, powered by RapidFire Tools, is enabling LEAP Managed IT to deliver more in-depth analysis on the health of their clients' IT environments, allowing the company to charge for the valuable network assessment reports.

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Continuum®, the only channel-exclusive IT management platform company, is counting down 100 days until Navigate 2016, the company’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston. - See more at: http://boston.citybizlist.com/article/361262/continuum-counts-down-100-days-until-navigate-2016#sthash.MiANEjnc.dpuf

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Continuum®, the only channel-exclusive IT management platform company, is counting down 100 days until Navigate 2016, the company’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Providing managed IT services has been a boon to many office equipment dealers. In some cases, it has even saved the business as demand for printer and copier sales and services decline. It’s a natural fit, because supporting networked printers and copiers gives dealers insight into their customers’ network infrastructure.

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In today’s evolving industry, managed services are an increasingly important—some would say critical—offering for dealers who’re looking to stay competitive and expand their services in the recurring revenue business model. For the last several years, one of the leading companies offering a managed IT services platform has been Boston-based Continuum Managed Services.

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Brent Whitfield, CEO of DCG Technical Solutions, Inc., has been confirmed as one of the ten top-performing MSP Partners to speak at Continuum’s third annual user conference, Navigate 2016, at Boston’s Seaport World Trade Center September 28-30, 2016. Navigate helps MSPs grow in revenue and profitability by providing unique content that aids to improve business strategies, increase sales and marketing efforts, and gain a deeper understanding of Continuum products.

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Continuum®, the only channel-exclusive IT management platform company, is counting down 100 days until Navigate 2016, the company's third annual user conference, taking place on Wednesday, September 28 - Friday, September 30, 2016 at the Seaport World Trade Center in Boston. Continuum's MSP partners can receive $100 off the standard registration price and join the excitement.

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This is Continuum Managed Services at 99 High St in Boston, which has four taps (local craft brews, as well as cider), 360-degree views of Boston (better than the Top of the Hub), game spots throughout, a meditation room, a shower, lockers and an overall elegant design.

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Turn A Backup Scare Into A Managed Services Sale

Business Solutions Magazine, 6/14/16

Like many VARs and MSPs, Ben Pearce, president of ACP Technologies, has faced his share of sales objections over the years — sometimes even when discussing very basic concepts, such as backing up computers and servers.

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Continuum Help Desk VP Ray Cappola

TechVibe Radio, 6/10/16

The Pittsburgh Technology Council's Audrey Russo and Jonathan Kersting interview Pittsburgh's most dynamic technology companies and entrepreneurs.

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James Obermayer, founder and CEO of the Sales Lead Management Association, announced that its 9,000 worldwide members and website visitors have read over 1,000,000 documents, announcements, sponsor pages, and news items on its website.

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James Obermayer, founder and CEO of the Sales Lead Management Association, announced that its 9,000 worldwide members and website visitors have read over 1,000,000 documents, announcements, sponsor pages, and news items on its website.

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Continuum®, the only channel-exclusive IT management platform company, released the eGuide, "An Insider's Look at Navigate 2016 by Continuum," a 25-page eBook detailing Navigate 2016, Continuum's third annual user conference, taking place on Wednesday, September 28 - Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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With SolarWinds buying rival LogicNow, the race for the legacy managed services market is officially over. The race for the future of managed services is just beginning. The question on everyone's...

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Continuum Podcast Network, which includes MSP Radio, The Weekly Byte and Team Builders shows, produced by Continuum®, the only channel-exclusive IT management platform company, has logged more than 50,000 all-time downloads.

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With SolarWinds buying rival LogicNow, the race for the legacy managed services market is officially over. The race for the future of managed services is just beginning. The question on everyone's...

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Kaseya CEO Fred Voccola issued the following statement, minutes after the announcement today that SolarWinds had completed an acquisition of LOGICnow, joining the two service management solutions providers.

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SolarWinds has acquired LogicNow and will merge the business with its N-able software division — rebranding the MSP effort as SolarWinds MSP, the companies confirmed moments ago. The move seeks to build an MSP-centric software giant that offers RMM, PSA, business continuity and other services.

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Amid news that SolarWinds has acquired LogicNow, rival Continuum and its CEO Michael George applauded the deal — and also raised questions about potential market challenges facing SolarWinds.

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Good morning, channel partners. Here are five technology news updates, insights, chatter, and plenty more to sip on for Friday, May 27, 2016. Actually, there are 16 entries for VARs, managed services providers (MSPs), cloud services providers (CSPs) and independent software vendors (ISVs) to sip on. Take a look…

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The Managed Services business has matured and the success factors are well defined. Many aspects of the business line up with the core competencies of the traditional office equipment industry such as the understanding of an annuity-based business model, the selling of a monthly payment for products and services, and delivering superior on-site service when necessary.

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Continuum®, the only channel-exclusive IT management platform company, has confirmed ten top-performing MSP partners to speak at Navigate 2016, the company's third annual user conference, taking place on Wednesday, September 28 - Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Too many IT companies hire a new technician just because they're too busy. Having a backlog is ONE indicator that you might need a new tech. But it's certainly not the only one. And it's not enough reason to make that hire.

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Michael Amiri, Director of Dealer Services for Continuum, states that the best advice he ever got was to “Listen more than you speak.” That ability to listen has certainly been critical in earning the respect of his peers and helping him communicate the value proposition of Managed IT Services to the office equipment dealer channel.

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Continuum®, the only channel-exclusive IT management platform company, celebrated the 50th episode of MSPtv, the company's web-based video production series that delivers expert opinions on a wide range of topics to help MSPs build, expand, market and manage their businesses.

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Let’s face it, no one likes to cold call anymore. It’s a lost art. In 2016 with Web, social, and inbound marketing, we like when our leads and prospects come to us. But how do we engage with these contacts once we have them? What’s that next step?

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APC by Schneider Electric has added a new managed services track to its global partner program. Shaped by extensive input from resellers, as well as the West Kingston, R.I.-based power management vendor’s own conviction that services are the next big opportunity for its channel, the new offering includes access to integrations with RMM applications...

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Continuum®, the only channel-exclusive IT management platform company, has released the eBook, “Pricing Profitably: Managed IT Services Pricing Strategies to Maximize Margins,” providing an overview of today’s most popular MSP pricing models – including a la carte, tiered, flat fee and more.

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Continuum®, the only channel-exclusive IT management platform company, has released the eBook, “Pricing Profitably: Managed IT Services Pricing Strategies to Maximize Margins,” providing an overview of today’s most popular MSP pricing models – including a la carte, tiered, flat fee and more.

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Continuum®, the only channel-exclusive IT management platform company, is hosting the webinar, "Why Your BDR Solution is Costing More Than You Think," on Tuesday, May 17, 2016. Matthew Waters, Director of Sales - North America at Continuum, along with Continuum's Matt Hubbell, Regional Sales Manager and special guest, MSP partner, Paul Rouse, President at Rouse Consulting Group (RCG), are the presenters.

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Michael George, CEO at Continuum®, the only channel-exclusive IT management platform company, has been named to the Second Annual List of 20/20 Visionaries by ChannelPro-SMB, the premier source of business and technology insights for IT channel partners serving the small and midsize business market.

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Michael George, CEO at Continuum®, the only channel-exclusive IT management platform company, has been named to the Second Annual List of 20/20 Visionaries by ChannelPro-SMB, the premier source of business and technology insights for IT channel partners serving the small and midsize business market.

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Dee Zepf, Vice President of Partner Success at Continuum®, the only channel-exclusive IT management platform company, as well as Continuum’s Jeanne Hopkins, Senior Vice President & CMO, have been named to the prestigious 2016 Women of the Channel list by CRN®, a brand of The Channel Company. The women executives who comprise this annual list span the IT channel, representing vendors, distributors, solution providers and other organizations that figure prominently in the channel ecosystem.

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management platform company, as well as Continuum's Jeanne Hopkins, Senior Vice President & CMO, have been named to the prestigious 2016 Women of the Channel list by CRN®, a brand of The Channel Company. The women executives who comprise this annual list span the IT channel, representing vendors, distributors, solution providers and other organizations that figure prominently in the channel ecosystem.

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All of Hopkins' marketing efforts go to increasing business for the channel. Collaborate, a private forum for Continuum's partners to connect, share and learn, and its MSP Resource Center, an on­line library of valuable content, both launched in 2015.

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In September 2015, Dee Zepf took on the new role of Vice President of Partner Success at Continuum, providing a broad organizational focus on partner satisfaction, engagement, growth and retention. In October 2015, she re-launched the Continuum University certification program creating separate tracks for Backup, Help Desk and RMM.

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All of Jeanne's marketing efforts go to increasing business for the channel. Continuum's second annual user conference, Navigate 2015 held in September 2015 in Las Vegas, sold out with more than 600 attendees and featured more than 30 sponsors and exhibitors and more than 60 speakers.

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Trust us when we say this, because we know here at ChannelPro: There are a lot of smart people in the SMB channel. Yet for the second year running, we’ve set ourselves the exceptionally difficult task of identifying the 20 wisest channel players in the vendor, analyst, and consulting communities and the 20 most farsighted channel pros in the partner community.

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Continuum®, the only channel-exclusive IT management platform company, is hosting the webinar, "Why Your BDR Solution is Costing More Than You Think," on Tuesday, May 17, 2016. Matthew Waters, Director of Sales - North America at Continuum, along with Continuum's Matt Hubbell, Regional Sales Manager and special guest, MSP partner, Paul Rouse, President at Rouse Consulting Group (RCG), are the presenters.

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There’s a tech invasion in Boston’s downtown. In the city’s post-recession economy, more than 2.1 million square feet of professional services, law firms and consultancies have vacated the traditional downtown neighborhood for a spiffier Innovation District address.

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Continuum®, the only channel-exclusive IT management platform company, has released a Cybersecurity Sales Success Kit for its MSP partners to easily promote managed security services, increasingly in demand for SMBs with ransomware being a pressing concern.

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Continuum®, the only channel-exclusive IT management platform company, announced that Toronto-based eProsper® Inc. has successfully transitioned their customers from Vault to Continuity247™, the company’s fully managed backup and disaster recovery (BDR) platform. The new platform offers greater insights, faster data restore times and stronger technical support than its predecessor.

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Michael George, CEO at Continuum®, the only channel-exclusive IT management platform company, as well as Continuum’s Director of Dealer Services, Michael Amiri, have been named to ENX Magazine’s The Difference Makers List, an annual celebration of key individuals making a difference in the document imaging industry.

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Michael Amiri, Director of Dealer Services at Continuum®, the only channel-exclusive IT management platform company, as well as Continuum’s CEO, Michael George, have been named to ENX Magazine’s The Difference Makers List, an annual celebration of key individuals making a difference in the document imaging industry.

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Michael George, CEO at Continuum®, the only channel-exclusive IT management platform company, is speaking on the executive panel at the Boston Business Journal event, Real Estate: A Powerful Discussion on Thursday, May 5, 2016 in Boston.

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Michael Amiri, Director of Dealer Services at Continuum®, the only channel-exclusive IT management platform company, as well as Continuum's CEO, Michael George, have been named to ENX Magazine's The Difference Makers List, an annual celebration of key individuals making a difference in the document imaging industry.

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Continuum has launched a Cybersecurity Sales Success Kit for its MSP partners. The kit helps MSPs to promote managed security services, increasingly in demand for SMBs with ransomware being a pressing concern, the company asserts.

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Continuum®, the only channel-exclusive IT management platform company, has released a Cybersecurity Sales Success Kit for its MSP partners to easily promote managed security services, increasingly in demand for SMBs with ransomware being a pressing concern.

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Continuum has successfully diversified beyond RMM (remote monitoring and management) and NOC (network operations center) services to offer BDR (backup and disaster recovery) options.

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eProsper, a well-known IT service provider in Toronto, has transitioned customers to Continuum’s Continuity247 platform. It’s the latest in a growing list of wins for Continuum’s BDR platform, though competition in the market remains fierce.

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Continuum®, the only channel-exclusive IT management platform company, announced that Toronto-based eProsper® Inc. has successfully transitioned their customers from Vault to Continuity247™, the company's fully managed backup and disaster recovery (BDR) platform.

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Of course, Carbonite faces plenty of competition in the SMB data protection market. Companies like Datto and Intronis MSP Solutions by Barracuda also work closely with MSPs. Moreover, Continuum has successfully extended beyond RMM and NOC services into business continuity for MSPs and data center providers.

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Continuum®, the only channel-exclusive IT management platform company, announced that Toronto-based eProsper® Inc. has successfully transitioned their customers from Vault to Continuity247™, the company’s fully managed backup and disaster recovery (BDR) platform.

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Continuum®, the only channel-exclusive IT management platform company, continues its support of members of HTG Peer Groups at the HTG Q2 Meeting, taking place on Monday, May 2 - Friday, May 6, 2016 in Dallas, Texas.

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Have you invested in the managed services market but have yet to see the results you thought you would? Are you looking for answers on how to execute instead of just hearing about what you should do?

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This month we are pleased to present our annual edition of the Difference Makers, a celebration of key individuals making a difference. This issue showcases those representing every segment of the industry, from OEMs, to services, software, and supplies providers, to industry analysts and pundits.

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Continuum Expands Podcast Programming with New Continuum Podcast Network

ENX Magazine, 4/27/16

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Continuum®, the only channel-exclusive IT management platform company, has confirmed Malwarebytes™, the leading advanced malware prevention and remediation solution, as a Gold Sponsor of Navigate 2016, the company’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Michael George, CEO at Continuum®, the only channel-exclusive IT management platform company, is speaking on the executive panel at the Boston Business Journal event, Real Estate: A Powerful Discussion on Thursday, May 5, 2016 in Boston.

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Continuum®, the only channel-exclusive IT management platform company, has launched the Continuum Podcast Network, expanding the scope of its podcast programming designed specifically for the growth of its MSP partners. Continuum is building off the success of its flagship podcast, MSP Radio, which started in 2014, and is adding two additional shows - Team Builders and the Weekly Byte Audio Edition.

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Continuum®, the only channel-exclusive IT management platform company, has launched the Continuum Podcast Network, expanding the scope of its podcast programming designed specifically for the growth of its MSP partners. Continuum is building off the success of its flagship podcast, MSP Radio, which started in 2014, and is adding two additional shows - Team Builders and the Weekly Byte Audio Edition.

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MSPs are increasingly pursuing compliance work in regulated industries, even crafting "compliance as a service" offerings; in this relatively fledgling area of business, however, mistakes involving liability can prove disastrous.

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Continuum®, the only channel-exclusive IT management platform company, has confirmed Malwarebytes™, the leading advanced malware prevention and remediation solution, as a Gold Sponsor of Navigate 2016, the company's third annual user conference, taking place on Wednesday, September 28 - Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Continuum®, the only channel-exclusive IT management platform company, continues its support of members of HTG Peer Groups at the HTG Q2 Meeting, taking place on Monday, May 2 - Friday, May 6, 2016 in Dallas, Texas. HTG Peer Groups is an international community of experienced Managed Service Providers focused on business and personal growth, execution and accountability, and includes more than 400 member companies. Continuum is a Platinum Premier Sponsor of all the HTG 2016 Meetings.

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Management platform specialist awarded ‘Preferred Vendor Status’ by VAR group.

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Continuum Veterans Foundation, helping returning troops find jobs in the IT industry, has contributed to Hire Heroes USA, a national non-profit organization dedicated to providing individualized career coaching services to help veterans transform their military service into civilian success, confirming a record 1,159 veterans in civilian jobs, from January – March 2016.

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Continuum®, the only channel-exclusive IT management platform company, was awarded “Preferred Vendor Status” by Network Group, the UK’s leading technology community. Continuum’s managed IT services will be delivered through the Network Groups’ resellers and managed service providers and will be used to manage and secure the thousands of endpoints that the business manages across its portfolio of SMB companies in Europe.

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Continuum®, the only channel-exclusive IT management platform company, was awarded "Preferred Vendor Status" by Network Group, the UK's leading technology community. Continuum's managed IT services will be delivered through the Network Groups' resellers and managed service providers and will be used to manage and secure the thousands of endpoints that the business manages across its portfolio of SMB companies in Europe.

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Continuum, the only channel-exclusive IT management platform company, was awarded “Preferred Vendor Status” by Network Group, the UK’s leading technology community. Continuum’s managed IT services will be delivered through the Network Groups’ resellers and managed service providers and will be used to manage and secure the thousands of endpoints that the business manages across its portfolio of SMB companies in Europe.

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Continuum Veterans Foundation, helping returning troops find jobs in the IT industry, has contributed to Hire Heroes USA, a national non-profit organization dedicated to providing individualized career coaching services to help veterans transform their military service into civilian success, confirming a record 1,159 veterans in civilian jobs, from January – March 2016.

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ChannelPro Network, 4/18/16

Managed services software maker Continuum holds RMM & BDR Technical Roadshows in San Francisco and Dallas. Continuum’s free one-day 2016 roadshows discuss monitoring, patching, scripting, and other RMM-related topics in the morning and data protection best practices in the afternoon. Attendees can come to either or both sessions as they wish.

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Don't Fall Prey To The Common Myths Of Transitioning

Business Solutions Magazine, 4/18/16

The IT ecosystem is changing faster than ever. The cloud alone has had a major impact on what customers need and expect. Other trends, such as the rise in mobility, have also contributed to the ever-shifting landscape.

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Continuum University, the software company’s interactive online learning center, has issued 1,000 specialty certifications in various disciplines, including Administration, RMM, Help Desk and Backup Solutions. Several RMM (remote monitoring and management) and PSA (professional services automation) companies offer online training hubs for their MSP-focused partners and customers.

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Continuum®, the only channel-exclusive IT management platform company, has confirmed Paul Chisholm, retired CEO of mindSHIFT Technologies, a Ricoh company, and one of the largest IT outsourcing and cloud services providers serving small and mid-size businesses, as the closing keynote speaker at Navigate 2016, on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Continuum University, the self-paced, interactive online learning center at Continuum®, the only channel-exclusive IT management platform company, has issued 1,000 specialty certifications in various disciplines, including Administration, Remote Monitoring and Management (RMM), Help Desk and Backup Solutions.

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In this edition, Courtney Margossian, a Marketing Programs Manager at Continuum, shares the top three event hacks she’s employed to drive revenue. Continuum's event strategy aligns marketing and sales while using content for promotion and continuing engagement after the event.

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Former mindSHIFT CEO Paul Chisholm is set to keynote Continuum Navigate 2016 in September. Chisholm was part of the leadership team that built and sold mindSHIFT to Best Buy, though the MSP has since been resold to Ricoh.

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Continuum®, the only channel-exclusive IT management platform company, has confirmedPaul Chisholm, retired CEO of mindSHIFT Technologies, a Ricoh company, and one of the largest IT outsourcing and cloud services providers serving small and mid-size businesses, as the closing keynote speaker at Navigate 2016, on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Continuum®, the only channel-exclusive IT management platform company, has confirmed Paul Chisholm, retired CEO of mindSHIFT Technologies, a Ricoh company, and one of the largest IT outsourcing and cloud services providers serving small and mid-size businesses, as the closing keynote speaker at Navigate 2016, on Wednesday, September 28 - Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Product Comparison: Endpoint Security Solutions 2016

Business Solutions Magazine, 4/13/16

Security has never been more important. Business Solutions has increased its coverage of endpoint security solutions in recent years because the threats have increased. Many solutions providers have latched onto this opportunity by building solutions, if not their entire business, around security and peace of mind.

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3 Marketing Mistakes MSPs Make — And How To Fix Them

Business Solutions Magazine, 4/13/16

After more than a decade talking to hundreds of channel business owners, I feel confident making this broad-brush statement: MSPs (managed services providers) as a whole struggle with marketing. It’s hard to paint as broad of a picture as to why that is the case, but one of the biggest culprits is that most MSP business owners have engineering and/or technology backgrounds, not marketing.

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The 100th webinar in BTA's Building My Business Webinar Series is scheduled for 4 p.m. Eastern on Wednesday, April 27. "Optimize Your Website for Maximum Lead Generation" will be led by Jeanne Hopkins, senior vice president and chief marketing officer (CMO) at Continuum Managed Services.

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Continuum®, the only channel-exclusive IT management platform company, is providing technical, business and marketing support for London-based IT solutions provider, Pensar, so the company can deliver technology support and services for its small and medium-sized business customers.

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Pensar, a London-based IT solutions provider, has standardized on Continuum’s RMM (remote monitoring and management) and NOC (network operations center) platforms. The key connector? HTG Peer Groups, which essentially introduced Pensar to Continuum’s solutions.

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Continuum®, the only channel-exclusive IT management platform company, is providing technical, business and marketing support for London-based IT solutions provider, Pensar, so the company can deliver technology support and services for its small and medium-sized business customers.

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Continuum®, the only channel-exclusive IT management platform company, is providing technical, business and marketing support for London-based IT solutions provider, Pensar, so the company can deliver technology support and services for its small and medium-sized business customers.

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Professional Recognition: Jeanne Hopkins

Boston Business Journal, 4/6/16

Jeanne Hopkins, senior vice president & CMO at Continuum, the only channel-exclusive IT management platform company, has been named a winner of the “20 Women to Watch in Sales Lead Management” for 2016 by the Sales Lead Management Association.

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Continuum Chief Marketing Officer Jeanne Hopkins has landed on the “20 Women to Watch in Sales Lead Management” list for the fifth year in a row.

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Jeanne Hopkins, Senior Vice President & CMO at Continuum®, the only channel-exclusive IT management platform company, has been named a winner of the “20 Women to Watch in Sales Lead Management” leadership program for 2016 by the Sales Lead Management Association. This is the fifth year in a row that Jeanne has been named to this list.

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Jeanne Hopkins, Senior Vice President & CMO at Continuum®, the only channel-exclusive IT management platform company, has been named a winner of the "20 Women to Watch in Sales Lead Management" leadership program for 2016 by the Sales Lead Management Association. This is the fifth year in a row that Jeanne has been named to this list.

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Craig Dynes Joins Continuum's Board of Directors

Business Technology Association, 4/5/16

Craig Dynes, former CFO at Pegasystems Inc. and Dealer.com, has been appointed to the board of directors at Continuum. He brings more than 30 years of experience in the software industry. Most recently, while preparing for an Initial Public Offering (IPO) for Dealer.com, Dynes negotiated and closed the sale of the 800-plus-person software-as-a-service company to Dealertrack for $1 billion.

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What's Up This Week: April 4-8

ChannelPro Network, 4/4/16

Continuum holds a 2016 RMM & BDR Technical Roadshow in Waltham, Mass. Reader ROI: The agenda for this free one-day event addresses RMM-related topics in the morning and data protection in the afternoon. Attendees can come for the whole show or either half of it.

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SLMA CEO, James W. Obermayer, announced the winners of the 2016 “20 Women to Watch in Sales Lead Management” leadership program. Obermayer said, “These leaders in the sales lead management industry have given of their time and expertise to advance the science and discipline of sales lead management. They are authors and speakers, trainers and marketers, entrepreneurs and sales managers. Please join us in thanking them for their efforts, because they know that sales lead management is revenue management. You may access the complete list of the winners and leave a comment for the winner of your choice.”

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Continuum has added Craig Dynes to its board of directors. The seemingly low-key move actually could have a big impact. Dynes has extensive experience in the IPO and M&A market. That experience could be highly valuable to Continuum and its private equity parent, Summit Partners.

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Properly managing the proposal process to ensure respect for a customer's decision-making regimen can be a key factor in whether a managed services provider (MSP) is able to secure the deal.

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Craig Dynes, formerly CFO at Pegasystems and Dealer.com, has joined Continuum’s board of directors.

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Continuum®, the only channel-exclusive IT management platform company, is hosting a Tech Connect Career Fair on Wednesday, March 30, 2016 at its Cranberry Township, Pennsylvania office. Home to the company's Help Desk, the U.S.-based technology service center provides direct end-user support for a variety of desktop-related issues for more than 50,000 users of the small and medium sized business clients of the company's Managed Services Provider (MSP) partners.

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Craig Dynes, former CFO at Pegasystems Inc. (Nasdaq: PEGA) and Dealer.com, has been appointed to the Board of Directors at Continuum®, the only channel-exclusive IT management platform company. Craig brings more than 30 years of experience in the software industry.

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It’s been a few years since we conducted our first product review and comparison. In the time since, our methods have been refined, and the pools of products have grown.

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Craig Dynes, former CFO at Pegasystems Inc. (Nasdaq: PEGA) and Dealer.com, has been appointed to the Board of Directors at Continuum®, the only channel-exclusive IT management platform company. Craig brings more than 30 years of experience in the software industry.

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Craig Dynes, former CFO at Pegasystems Inc. (Nasdaq: PEGA) and Dealer.com, has been appointed to the Board of Directors at Continuum®, the only channel-exclusive IT management platform company. Craig brings more than 30 years of experience in the software industry.

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Continuum Names Vice President of Help Desk

Business Technology Association, 3/29/16

Continuum®, the only channel-exclusive IT management platform company, has named Ray Cappola as Vice President of Help Desk, the company’s U.S.-based technology service center providing direct end-user support for a wide-range of technology problems.

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What's Up This Week: March 28 - April 1

Continuum®, the only channel-exclusive IT management platform company, has named Ray Cappola as Vice President of Help Desk, the company’s U.S.-based technology service center providing direct end-user support for a wide-range of technology problems.

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What's Up This Week: March 28 - April 1

Channel Pro Network, 3/28/16

Continuum holds a 2016 RMM & BDR Technical Roadshow in Parsippany, N.J. Reader ROI: Attendees of the free one-day event will hear about RMM-related topics in the morning and data protection-related issues in the afternoon, and can sit in on both sessions if they want or only one. 

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Continuum will host a recruiting fair at the MSP platform provider’s Pennsylvania office on March 30.

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Ray Cappola Recognition Plaque

Pittsburgh Business Times, 3/25/16

Continuum named Ray Cappola as vice president of Help Desk, the company’s U.S.-based technology service center providing direct end-user support for a wide-range of technology problems.

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Continuum®, the only channel-exclusive IT management platform company, has confirmed LogMeIn, Inc. as a Silver Sponsor of Navigate 2016, the company’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston. This is LogMeIn’s third straight year supporting Navigate, the premier annual event for Continuum’s MSP partners that includes strategy, education, training and networking led by top business and channel leaders.

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Continuum®, the only channel-exclusive IT management platform company, is hosting a Tech Connect Career Fair on Wednesday, March 30, 2016 at its Cranberry Township, Pennsylvania office. Home to the company's Help Desk, the U.S.-based technology service center provides direct end-user support for a variety of desktop-related issues for more than 50,000 users of the small and medium sized business clients of the company's Managed Services Provider (MSP) partners.

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Jeanne Hopkins, Senior Vice President & CMO at Continuum®, the only channel-exclusive IT management platform company, is moderating the session, “Finding Success in Account Based Marketing,” at the MassTLC Sales & Marketing Conference on Thursday, March 24, 2016 in Cambridge, Massachusetts.

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Jeanne Hopkins, Senior Vice President & CMO at Continuum®, the only channel-exclusive IT management platform company, is moderating the session, “Finding Success in Account Based Marketing,” at the MassTLC Sales & Marketing Conference on Thursday, March 24, 2016 in Cambridge, Massachusetts.

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Jeanne Hopkins, Senior Vice President & CMO at Continuum®, the only channel-exclusive IT management platform company, is moderating the session, “Finding Success in Account Based Marketing,” at the MassTLC Sales & Marketing Conference on Thursday, March 24, 2016 in Cambridge, Massachusetts.

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Continuum®, the only channel-exclusive IT management platform company, has named Ray Cappola as Vice President of Help Desk, the company’s U.S.-based technology service center providing direct end-user support for a wide-range of technology problems.

Read more

Continuum®, the only channel-exclusive IT management platform company, has named Ray Cappola as Vice President of Help Desk, the company’s U.S.-based technology service center providing direct end-user support for a wide-range of technology problems.

Read more

Continuum®, the only channel-exclusive IT management platform company, has named Ray Cappola as Vice President of Help Desk, the company’s U.S.-based technology service center providing direct end-user support for a wide-range of technology problems.

Read more

Continuum®, the only channel-exclusive IT management platform company, has named Ray Cappola as Vice President of Help Desk, the company’s U.S.-based technology service center providing direct end-user support for a wide-range of technology problems.

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Oracle veteran Ray Cappola has joined Continuum as VP of Help Desk. It’s’ the latest sign that Continuum continues to hire enterprise automation experts to drive IT service management into the small business market for MSPs. Indeed, MSPs white label Continuum’s Help Desk to support more than 50,000 users within SMB companies.

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Continuum®, the only channel-exclusive IT management platform company, has confirmedLogMeIn, Inc. as a Silver Sponsor of Navigate 2016, the company’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Continuum®, the only channel-exclusive IT management platform company, has confirmedLogMeIn, Inc. as a Silver Sponsor of Navigate 2016, the company’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Speaking of IBM, keep a close eye on Continuum’s relationship with the technology giant. In addition to a MaaS360 partnership, Continuum’s backup and disaster recovery (BDR) team has a close relationship with IBM SoftLayer.

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Of course, channel-centric conferences are important. But if you’re serious about marketing and sales, why not attend conferences focused specifically on those issues. A key example: the MassTLC Sales and Marketing Conference, where Continuum CMO Jeanne Hopkins will surface with some expertise for B2B marketers

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Jeanne Hopkins, Senior Vice President & CMO at Continuum®, the only channel-exclusive IT management platform company, is moderating the session, "Finding Success in Account Based Marketing," at the MassTLC Sales & Marketing Conference on Thursday, March 24, 2016 in Cambridge, Massachusetts.

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Channel Marketing And Lead Generation

Business Solutions Magazine, 3/15/16

In today’s IT climate, VARs and MSPs should be using every tool at their disposal to lower the fruit and win business. In anticipation of this year’s Partner Program Insider, Business Solutions polled vendors and distributors to find out what solutions providers sho uld look for in a channel program that will support their marketing and lead generation efforts.

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Continuum®, the only channel-exclusive IT management platform company, has confirmed RapidFire Tools, Inc., the world leader in non-invasive IT assessment tools, as a Silver Sponsor of Navigate 2016, the company’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Continuum®, the only channel-exclusive IT management platform company, has confirmed RapidFire Tools, Inc., the world leader in non-invasive IT assessment tools, as a Silver Sponsor of Navigate 2016, the company’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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What's Up This Week: March 14-18

ChannelPro Network, 3/14/16

Continuum holds another RMM & BDR Technical Roadshow in Hollywood, Florida. Reader ROI: There will be 10 Continuum roadshows in all during March and April.

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When it comes to the question of which technology you should lead with during sales discussions, the best answer is almost always “none.”

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Continuum®, the IT management platform company, is hosting a technical roadshow for its Remote Monitoring and Management (RMM) platform and Continuity247™, its fully managed backup and disaster recovery (BDR) platform in March and April at 10 locations across the U.S

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Continuum®, the IT management platform company, is hosting a technical roadshow for its Remote Monitoring and Management (RMM) platform and Continuity247™, its fully managed backup and disaster recovery (BDR) platform in March and April at 10 locations across the U.S

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Believe it or not, the first data backups were made on paper. Dating back as early as the 18th century, the “technology” was used in the form of paper tapes constructed from punch cards to control the functions of automated machinery such as textile looms.

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IT management platform company Continuum has announced that its white-labeled Help Desk, housed in Cranberry Township, Pennsylvania, now supports over 50,000 users for the small and medium sized business clients of the company’s MSP partners.

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IT management platform company Continuum has announced that its white-labeled Help Desk, housed in Cranberry Township, Pennsylvania, now supports over 50,000 users for the small and medium sized business clients of the company’s MSP partners.

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IT management platform company Continuum has announced that its white-labeled Help Desk, housed in Cranberry Township, Penn., now supports over 50,000 users for the small and medium sized business clients of the company’s MSP partners.

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Continuum’s white-label Help Desk now supports more than 50,000 users. The support services, which flow through Continuum’s MSP partners, are part of a U.S.-based contact center in Cranberry Township, Pa. Roughly 125 technicians work on the help desk, which offers 24x7x365 support.

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You've heard it before, and probably, much too much: "WHERE ARE THE WOMEN SPEAKERS?" Maybe you were the one asking? Maybe you were the one being asked? At all too many events in all too many industries it's something that just keeps coming up.

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In my last post, I focused on how pricing packages can be critical to the success of your value proposition and longevity with your clients. Now let’s look at an area that can be the source of a new revenue stream: positioning your MSP as a vertical-market specialist.

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Continuum®, the IT management platform company, is hosting a technical roadshow for its Remote Monitoring and Management (RMM) platform and Continuity247™, its fully managed backup and disaster recovery (BDR) platform in March and April at 10 locations across the U.S. Conducted by Continuum University, the free hands-on training provides the company’s MSP partners with up-to-date, in depth information on the latest product features to ensure maximum value of Continuum’s IT management platform.

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6 Methods To Consider When Pricing Managed Services

Business Solutions Magazine, 3/3/16

Let’s face it: pricing is a hot topic for managed IT service providers (MSPs), and with good reason. It’s 2016, and there are still heated debates on the best pricing model to choose. Many MSPs are unsure what is the right model for their business, and without the proper due diligence into the topic, there can remain the nagging fear that some detail has been missed and potentially greater profit margins are slipping away.

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Jeanne Hopkins and Mary McCoy were nomiated for the 2016 20 Women to Watch in Sales Lead Managment Award.

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Managed services providers often receive contradictory advice about what IT services belong in their portfolios. One side urges MSPs to focus on excelling at a handful of services, while the other side insists MSPs should broaden their portfolios to provide cutomers with "IT as a service."

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5 Keys To Successfully Rebranding Your Business

Business Solutions Magazine, 2/29/16

The New Year often brings with it new business ambition. Whether it’s setting new financial goals, planning for growth and expansion, launching a new product line, or anything in between, chances are that branding and marketing are going to play some sort of role in the process.

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Joined by special guest, Jay Ash, Secretary of Housing and Economic Development for the Commonwealth of Massachusetts, Continuum unveiled its new office space on the 31st floor of 99 High Street in Boston.

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Continuum Managed Services LLC, a Boston-based tech company focused on remote monitoring and other services, has moved into an expanded corporate headquarters at 99 High St. in Boston’s Financial District.

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Four years and four months into his journey leading Continuum, CEO Michael George offers up this quote from famed author Douglas Adams: “I love deadlines. I love the whooshing noise they make as they go by.”

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US backup and remote-management firm Continuum aims to be the largest of its kind in Europe after launching a channel push in the region.

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Continuum says its 5,800 MSPs now manage more than 1 million customer nodes — or roughly 175 nodes per MSP. The company is set to unveil a “custom designed office space” in Boston on February 25.

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Continuum®, the IT management platform company, is relocating its corporate headquarters to a new, custom-designed office space on the 31st floor of 99 High Street, complete with spectacular 360-degree views of Boston.

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Continuum®, the IT management platform company, has confirmed Bill Walton, basketball legend, broadcaster and humanitarian, as keynote speaker at Navigate 2016, presented by Webroot®, the market leader in next-generation endpoint security and cloud-based collective threat intelligence.

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Continuum®, the IT management platform company, has confirmed Bill Walton, basketball legend, broadcaster and humanitarian, as keynote speaker at Navigate 2016, presented by Webroot®, the market leader in next-generation endpoint security and cloud-based collective threat intelligence.

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Continuum®, the IT management platform company, has released public ticketing APIs that allow ticketing information to be seamlessly communicated between a Professional Services Automation (PSA) platform and Continuum's Remote Monitoring and Management (RMM) platform.

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Continuum®, the IT management platform company, is hosting its inaugural European Partner Day on Wednesday, February 17, 2016 at the Churchill War Rooms in London, England with a sold out crowd, including Europe's top MSP partners. Tracy Pound, CompTIA (News - Alert) faculty and Managing Director at Maximity Ltd., providing IT training, consultancy and project management, is presenting, "UK State of the Channel."

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Continuum®, the IT management platform company, has released public ticketing APIs that allow ticketing information to be seamlessly communicated between a Professional Services Automation (PSA) platform and Continuum’s Remote Monitoring and Management (RMM) platform. Multiple vendors have successfully leveraged Continuum’s APIs, including previously announced integrations with PSA vendors, Vorex, Inc. and Accelo.

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IT management platform company Continuum has released public ticketing APIs that allow ticketing information to be seamlessly communicated between a professional services automation (PSA) platform and Continuum’s Remote Monitoring and Management (RMM) solution.

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What’s the difference between a fully managed help desk and a network operations center (NOC)? My simple answer typically described how help desks were for individual users, and NOCs were for overall IT health.

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Jeanne Hopkins, Senior Vice President & CMO at Continuum®, the IT management platform company, is presenting the workshop, "Inbound Marketing: Far Easier, Cheaper and More Effective than Paid Advertising," at the HTG Q1 Meeting taking place on Monday, February 1 - Friday, February 5, 2016 in Phoenix, Arizona.

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As cited in CompTIA’s 4th Annual Trends in Managed Services report, “the global managed-services market is predicted to grow to $193B by 2019, at a Compound Annual Growth Rate (CAGR) of 12.5%.” What is fueling this impressive level of adoption? Why are so many business owners fans of your business model?

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Continuum®, the IT management platform company, has added resources to its highly successful MSPedia, a collection of product-agnostic, educational articles packed with information relevant to managed IT services. Resources have been added on MSP pricing strategies, how to choose the right cloud platform, targeting managed services verticals, PCI DSS compliance and more.

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Continuum®, the IT management platform company, has added resources to its highly successful MSPedia, a collection of product-agnostic, educational articles packed with information relevant to managed IT services. Resources have been added on MSP pricing strategies, how to choose the right cloud platform, targeting managed services verticals, PCI (News - Alert) DSS compliance and more.

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Continuum Now Integrates With Accelo

Business Technology Association, 2/1/16

Continuum has announced a new integration with Accelo, a growing professional services automation (PSA) platform. This integration gives Continuum's MSP partners the option to seamlessly adopt a fully synchronized workflow by combining Continuum's technical tools for MSPs with Accelo's business tools.

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Continuum, provider of a popular IT management platform, recently announced that it has entered into a partnership with Accelo to integrate its Professional Services Automation (PSA) platform with Continuum’s popular IT Management platform. As a result, Continuum’s managed service provider (MSP) customers will benefit from the seamless combination of the company’s technical tools and Accelo’s business tools.

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Continuum®, the IT management platform company, announced a new integration with Accelo , the newest and one of the fastest growing Professional Services Automation (PSA) platforms on the market.

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Continuum — pushing beyond Autotask, ConnectWise and Tigerpaw Software — has now integrated with Accelo, an emerging PSA system for MSPs and IT service providers… I believe Kaseya and LogicNow also integrate with Accelo. Hmmm…

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Accelo, which develops a cloud-based professional services automation (PSA) platform, has quietly built integrations for Continuum, Kaseya and Logicnow — three well-known providers of RMM (remote monitoring and management) software for MSPs. 

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Continuum Integrates with Accelo PSA Platform

Channel Pro Network, 1/27/16

IT management platform provider Continuum has announced a new integration with Accelo, a Professional Service Automation (PSA) platform with CRM, project management, and service and billing cloud-based software. 

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Continuum®, the IT management platform company, released a case study highlighting its three-year, on-going partnership with Gordon Flesch Company, one of the largest independent providers of office technology solutions in the nation, founded nearly 60 years ago. 

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Continuum®, the IT management platform company, released a case study highlighting its three-year, on-going partnership with Gordon Flesch Company, one of the largest independent providers of office technology solutions in the nation, founded nearly 60 years ago. 

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Jeanne Hopkins, Senior Vice President & CMO at Continuum®, the IT management platform company, is presenting the workshop, "Inbound Marketing: Far Easier, Cheaper and More Effective than Paid Advertising," at the HTG Q1 Meeting taking place on Monday, February 1 - Friday, February 5, 2016 in Phoenix, Arizona.

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Continuum, working with HTG Peer Groups, will kick off peer group meetings for MSP owners and NOC (network operations center) managers on January 20. The peer groups strive to shape business best practices that drive partner growth. The groups meet online once per month, and will also gather at Continuum’s annual partner and customer gathering — Navigate 2016.

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Continuum’s European Partner Day — set for Feb. 17 in London — is sold out, though ChannelE2E doesn’t know actual headcount expectations. Continuum is adding late registrants to a wait list. A global conference for Continuum MSPs, called Navigate 2016, is set for September in Boston, Mass. Yes, ChannelE2E is scheduled to attend.

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Continuum®, the IT management platform company, is kicking off the first meetings of its two exclusive peer groups - one for owners and one for network operations center (NOC (News - Alert)) managers of its MSP partners, in conjunction with HTG Peer Groups, on Wednesday, January 20, 2016.

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Continuum®, the IT management platform company, has sold out its inauguralEuropean Partner Day taking place on Wednesday, February 17, 2016 at the Churchill War Rooms in London, England.

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Continuum®, the IT management platform company, has sold out its inauguralEuropean Partner Day taking place on Wednesday, February 17, 2016 at the Churchill War Rooms in London, England.

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Continuum®, the IT management platform company, has sold out its inauguralEuropean Partner Day taking place on Wednesday, February 17, 2016 at the Churchill War Rooms in London, England.

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Continuum®, the IT management platform company, has sold out its inaugural European Partner Day taking place on Wednesday, February 17, 2016 at the Churchill War Rooms in London, England.

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Continuum®, the IT management platform company, has been named among an elite list of Best Vendors for 2015 by The 2112 Group based on feedback from the solution provider community. In addition to Continuum, seven vendors in total were named Best Vendor for 2015 including HP, Cisco, Dell, Microsoft, IBM (News - Alert) and Lenovo.

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What Does 2016 Have in Store?

TotallyMSP, 1/11/16

I recently got the chance to chat with some of the great and the good of the RMM and PSA community. I asked what they thought 2016 had in store for MSPs. Take a look at the responses from: Mark Banfield, VP International  at Autotask; Francois Daumard, Vice President Global Channel Sales at AVG; David Bellini, President and Managing Director at ConnectWise International; Brian Herr, Vice President – Products at Continuum; JP Jauvin, General Manager at SolarWinds N-able; James Foxall, President/CEO at Tigerpaw Software.

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Continuum®, the IT management platform company, has confirmed Technology Assurance Group (TAG) as a sponsor of the Partner Pavilion at Navigate 2016, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Continuum®, the IT management platform company, has confirmed Technology Assurance Group (TAG) as a sponsor of the Partner Pavilion at Navigate 2016, taking place on Wednesday, September 28 - Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Continuum®, the IT management platform company, has confirmed Technology Assurance Group (TAG) as a sponsor of the Partner Pavilion at Navigate 2016, taking place on Wednesday, September 28 - Friday, September 30, 2016 at the Seaport World Trade Center in Boston.

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Every year, as part of our vendor performance research, The 2112 Group asks solution providers to name the vendors they admire most for high channel performance in terms of program quality, products and consistency in execution.

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Continuum®, the IT management platform company, has been selected by the subscribers of Business Solutions Magazine (BSM) as one of the Best Channel Vendors for 2016 in the category "Remote Monitoring & Management" for the third year in a row.

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Continuum®, the IT management platform company, has been selected by the subscribers of Business Solutions Magazine (BSM) as one of the Best Channel Vendors for 2016 in the category "Remote Monitoring & Management" for the third year in a row.

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Continuum®, the IT management platform company, has been selected by the subscribers of Business Solutions Magazine (BSM) as one of the Best Channel Vendors for 2016 in the category “Remote Monitoring & Management” for the third year in a row.

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Best Channel Vendors 2016

Business Solutions, 1/1/16

Continuum scored highest by BSM Subscribers for Product Reliability, Adequate VAR Margins and Channel Friendliness in Remote Monitoring and Management Category for third year in a row.

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