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7 Key Considerations for Your U.K. MSP Business Plan

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Top Takeaways from CompTIA EMEACon16

Posted by Craig Sharp on 21 October, 2016

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As an MSP, you no doubt have attended one or more large IT conferences in the past few years. Vendors frequently hold events to promote their services and explain how they can add value to small- and medium-sized enterprises (SMEs), but there are few events that are ‘vendor neutral’ and entirely focused on IT professionals, their specific interests or their personal and professional development.

After 20+ years of providing IT services to UK SMEs, I still benefit from attending events like CompTIA’s UK EMEACon16, which was held in London last week. Over the course of two days, I was able to network and learn from peers, as well as walk away with new insight on the direction of the technology industry as a whole. So what were some of the conference’s main takeaways?

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Topics: Industry News, United Kingdom, Europe

5 Ways to Strengthen Your Service Level Agreement (SLA)

Posted by Mary McCoy on 14 October, 2016

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One of the keys to successful managed services is managing client expectations. Your Service Level Agreements (SLAs) do much more than affix metrics to the list of things you promise to do. Well-crafted SLAs build trust and confidence in your company. Your client knows what will happen in any given circumstance, and you know you can deliver as promised. This is the strongest marketing tactic you can employ to build your MSP brand and grow your business.

Here are five ways you can sharpen your SLAs.

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Topics: Business Development and Growth, United Kingdom, Europe

Security and Disaster Recovery Trends Every MSP Should Know

Posted by Mary McCoy on 7 October, 2016

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This week, IT professionals flocked to London for IP EXPO Europe. Offering educational sessions on the current state of the cloud, cybersecurity and more, there were plenty of takeaways about the future of IT management and what it means for MSPs. It should be no surprise that businesses face more formidable, sophisticated security opposition as cyber attacks become increasingly commonplace and profitable. And now that the Web has given rise to a new era of always-on, 24x7x365 computing, businesses today simply can’t afford to risk losing data. 

To truly serve as trusted advisors to your clients, you need to learn how to prevent data crises that can result when systems are compromised. One of the keys steps in learning how is to stay up-to-date with market trends. In the sections that follow, we present some of the major developments occurring within the managed IT services arena. It’s clear that as the reliance on the cloud grows and threat landscape expands, the need for managed IT services isn’t going anywhere—particularly when it comes to keeping corporate networks secure and backing up data.

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Topics: Information Security, Backup and Disaster Recovery, United Kingdom, Europe

Continuum's Continuity247® Generally Available to Managed IT Services Providers in Europe

Posted by Ben Barker on 23 September, 2016

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Continuum has announced that Continuity247®, its fully-managed backup and disaster recovery (BDR) platform, is now generally available to managed IT services providers across Europe. Just last month, Continuum announced extending its international offering with a data centre in London, United Kingdom. 

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Topics: Cloud Computing, Backup and Disaster Recovery, Continuity247, Europe

How to Scale Your MSP Business Using a NOC

Posted by Craig Sharp on 22 September, 2016

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Primarily focused on growing technical skills and expertise, IT professionals tend to be a very particular bunch. Technical ability is at the heart of their world and, understandably, many take pride in being able to solve pretty much any problem. After 20+ years of providing IT services to UK SMEs, I've experienced this firsthand. I know that within my own MSP business our technical team tends to focus too much on the details and not enough on the business dynamic. In other words, they may waste time working through low-impact technical changes and in effect, reduce bandwidth for IT services that drive revenue.

If you want to grow your MSP business, then you need to strike a balance between technology and business strategy. Yes, your MSP business is there to solve clients' problems. That's how you earn revenue. Still, you can't afford to neglect other revenue-generating initiatives, like upsells, cross-sells and any program that grows client stickiness. But how can you free up company time and resources to accommodate these demands?

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Topics: Revenue Growth and Profitability, Network Operations Center, United Kingdom, Europe

Selling Business Continuity by Calculating the Cost of Downtime

Posted by Mary McCoy on 7 September, 2016

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Downtime is maddening. It’s not only frustrating, it can kill productivity and business continuity. And it can damage customer relations. These things are costly, yet your IT managed services clients may not realise how expensive downtime can be. 

Your customers look to you for advice as well as products and services. You’re the IT experts, and they are not. Often, SME owners don’t consider the fact that even a limited IT failure has a ripple effect throughout their organisation. Or, worse, they believe extended downtime won’t have much of an effect on their business. Why even talk about disaster recovery?

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Topics: Backup and Disaster Recovery, United Kingdom, Europe

Continuum Expands International Offerings with New Data Centre in London

Posted by Ben Barker on 31 August, 2016

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Continuum has expanded its international offerings with the announcement of a London-based data centre. The new data centre will allow for extended availability of Continuity247®, Continuum's fully-managed backup and disaster recovery (BDR) platform,® to European IT service providers.

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Topics: Data Protection, Backup and Disaster Recovery, United Kingdom, Continuity247

6 Must-Know Formulas to Grow Managed IT Services Profitability

Posted by Mary McCoy on 23 August, 2016

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Just because your firm is bringing in revenue doesn’t mean you’re making money. You have to earn a profit in order to sustain your business and grow. Revenue is good, of course. But revenue doesn’t do you any good if your costs exceed it. That’s why it is critical for MSPs and IT solution providers to track profitability as well as income. 

How do you do that?

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Topics: Revenue Growth and Profitability, Europe

The New Way to Market and Sell Managed IT Services to SMEs

Posted by Mary McCoy on 19 August, 2016

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Managed IT services providers need to undergo a transformation in regards to how they integrate digital and technological advances into their business operations. As discussed in a May article in MicroScope by Matt Hurley of Juniper, the move toward a digital economy, combined with the need to be “always on,” means anything that can save time and simplify workflows is in high demand. Now, more than ever, seamless delivery is where opportunity lies. For channel partners, this opportunity translates into managed IT services.

At the same time, MSPs need to realise that generating sales is a whole new ballgame. People have changed the way they find information, connect and conduct business. However, many MSPs keep relying solely on legacy sales methods such as outbound marketing. They thus struggle to find new clients within the changing buyer dynamic.

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Topics: Sales and Marketing, Europe

Mark Dolman Joins Continuum's European Team!

Posted by Ben Barker on 17 August, 2016

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Continuum has added a new member to its European Team. Mark Dolman has 22 years of experience in the IT industry and will join Continuum as a European Sales Account Manager. Dolman joins Continuum after working for leading technology vendors, including Digital Equipment Corporation, Veritas, Citrix, Acronis and Datto.

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Topics: United Kingdom, Employee Spotlight, Europe

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