Continuum in the News 2012

The latest and greatest about Continuum Managed Services from 2012


Mobile is big — just how big is reflected in current shipments of mobile devices. Samsung shipped more than 60 million Android-powered smartphones in the last quarter. Apple shipped more than 149 million iPhones so far in 2012. And tablet vendors, led by Apple and Samsung, shipped more than 100 million tablets this year to date.

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Former General Electric CEO Jack Welch is famously misquoted as saying, "If it can't be measured, it can't be managed." He did say something that to effect, but that's really less important than the underlying message: Management of any structure or organization requires knowing its composition, function and operations. This is particularly true when securing IT systems.

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Continuum is looking beyond traditional managed services for servers and endpoints by entering into a technology partnership with mobile device management (MDM) specialist FiberLink. The arrangement will give Continuum the ability to enable its managed service providers with enterprise-class mobile endpoint management services.

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Remote monitoring and management and business continuity solutions specialist Continuum and cloud-based mobile-device management and mobile-application management firm Fiberlink announced a partnership on Nov. 6 that will see Continuum managed service providers offer Fiberlink's MaaS360 product to small and midsize businesses. The MaaS360 solution will be added to Continuum's remote monitoring and management (RMM) platform.

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What do you get when you combine a remote monitoring and management (RMM) platform with a mobile device management (MDM) solution? Many possibilities may come to mind, but a partnership between Continuum — a provider of RMM and business continuity solutions — and Fiberlink, a provider of cloud-based solutions for MDM and mobile application management (MAM), is one of the newest possibilities. The companies state that the partnership will enable Continuum managed service providers (MSPs) to offer mobile device management to the small and medium-sized business (SMB) market.

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Continuum and Fiberlink say their new partnership will enable service providers to offer enterprise-class mobile device management to an increasingly sophisticated small and medium-sized business market.

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Remote monitoring and management (RMM) and business continuity solutions provider Continuum and cloud service provider LogMeIn, Inc. have teamed up. The companies have announced a deal to incorporate on-demand remote support for smartphones, tablets, PCs and Macs to Continuum's RMM platform.

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Real numbers are hard to come by, but evidence suggests managed services are their own best catalyst for growing managed services. According to research firm Techaisle, nearly two-thirds of managed services providers deliver at least two different managed services to their customers. Previous studies by other groups have shown that end users are more likely to adopt additional managed services from the same provider once they gain experience with the first service.

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Continuum, one of the leaders in hosted managed services, is literally putting the power of managed services in the hands of its solution provider partners. The Boston-based company earlier this week released an Apple iOS application developed with LogMeIn to give technicians and account managers the ability to remotely monitor accounts and resolve operational performance issues.

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Continuum's new iOS app for MSPs is just the beginning of the company's plans for Apple (NSDQ:AAPL) and other mobility-powered devices and operating systems, said Dee Zepf, vice president of product management and technical services, at Continuum.

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Continuum partners can now access their remote monitoring and management (RMM) functions via a new Apple iOS app.

The RMM SaaS provider released the app, called ITS247, in cooperation with LogMeIn. "This release delivers a new level of mobile RMM control and enables partners more responsive service while maximizing their service outside the office," states Continuum in a press release submitted to ChannelPro-SMB.

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Fresh on the heels of celebrating its first birthday, remote monitoring and management vendor Continuum is stepping up its game in the mobile monitoring arena with a new Apple iOS app called ITS247, developed in cooperation with LogMeIn. The app lets the company's partners access RMM functions and manage customer sites right from their iPhones or iPads. In addition, the company is offering a new feature — an SMS alert escalation option that lets partners receive text message alerts rather than notifications via phone call. Here are the details.

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Continuum Managed Services LLC said Tuesday that it has completed the relocation of its worldwide headquarters from Pittsburgh to new offices in Boston.

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Remote monitoring and management provider Continuum said on Monday its partnership with Technology Assurance Group (TAG) is helping unified communications partners achieve a seven-fold revenue increase as they add managed IT services to their telephony portfolios.

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Managed services are magic. Through remote control tools and automation, solution providers can change the customer tech support relationship from a one-to-one equation (the proverbial "truck roll") to a one-to-many solution. This multiplying effect is what gives managed services companies high and sustained profitability and enables them to do more with less.

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The MSP world is a crowded one, but Continuum is continuing to gain momentum behind recent offerings such as its revamped RMM platform. The stated goal, according to Continuum CEO Michael George, is to be able to monitor and manage "anything that is plugged into the wall in an SMB environment," and in an interview with CRN just before XChange, George said that Continuum's MDM offering is not only coming, but is also going to be more comprehensive than what competitors offer -- whole MSP offerings in a single platform.

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At the end of last year, Zenith RMM, the managed services remote monitoring and management platform that spun off from Zenith Infotech, rebranded itself as Continuum Managed Services LLC. Today, Continuum also offers business continuity, a 24/7 help desk, and a network operations center, according to Steve Ricketts, the company's vice president of marketing. Ricketts recently provided a snapshot of Continuum's partner services for Michael Siggins, publisher of ChannelPro-SMB.

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Continuum has expanded its Service Desk offering to include live 24 x 7 end-user support and CRM Integration.

This expanded Service Desk offering features a number of high-touch services that address increasing demand from the MSP community to provide their clients with a unified Service Desk experience, according to company officials.

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Hosted managed services company Continuum is making a huge commitment to helping veterans returning from overseas conflicts re-enter the civilian workforce by providing support and guidance in finding tech jobs.

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Would it surprise you to learn that hosted VoIP is the most requested cloud service among end users of their solution providers? Yes, according to the Cloud & Technology Transformation Alliance's 2012 State of the Cloud Channel report, hosted email and cloud-based backup rank high in customer demand, but are beat by cloud-based voice and telephony services.

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Continuum got off to a late start when it came to revamping and expanding its RMM platform and expanding its feature list compared to competitors, but the Woburn, Mass.-based company, expects to catch up quickly with regard to mobile device management, help desk support, virtualization security and more, said executives.

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A Portion of the Company's Service Desk Revenue Will Be Directed to Continuum Veterans Foundation, Which Is Dedicated to Helping Veterans Find Jobs

Continuum, a leading provider of remote monitoring and management (RMM) and business continuity solutions, announced today the expansion of its Service Desk offering to include live 24 x 7 end-user support and CRM Integration. The addition of round-the-clock coverage and complete caller information are the latest in a series of ongoing enhancements that reflect Continuum's commitment to invest in sophisticated tools, skilled professionals and systems, resulting in a world-class and personalized caller experience both day and night for our partners' clients -- all at a low, fixed monthly cost.

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Woburn, Ma.-based Continuum is keeping up its momentum in the remote monitoring and management (RMM) scene by expanding its support offerings to its entire community of users and partner alike. Continuum Service Desk is now equipped with 24×7 support and built-in customer relationship management, effectively allowing MSPs to outsource their entire support structure.

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Roughly 1 million U.S. veterans are returning from the wars in Iraq and Afghanistan. How will those U.S. veterans find jobs - especially amid such a weak U.S. job market? Continuum, the MSP software provider, wants to lend a hand. The company is launching a non-profit organization called Continuum Veterans Foundation. Here's the strategy.

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RMM and business continuity platform company Continuum said that support for Apple Mac devices and support for virtual environments, including both Microsoft Hyper V and Citrix XenServer, became available in June. In addition, Continuum continues development around Apple's iOS devices, which are becoming more prevalent in the workplace, said CEO Michael George (left). Continuum plans to allow MSPs to remotely monitor and manage "anything that is plugged into the wall in an SMB environment," including VoIP phones, the network hub itself and print management.

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Google is great when you need to quickly search through massive amounts of content on the Internet. Apple's Siri has emerged as a cool new tool for interpreting your voice commands and getting what you need using an Apple iPhone. If only there was a way for managed service providers (MSPs) to get quick answers to tough IT problems.

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Known as a CEO who likes to get out and shake hands, Michael George and his team have spent much of this year meeting partners "by the hundreds" through a multicity road show to drum up interest in its remote monitoring and management platform.

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It has been roughly nine months since Summit Partners acquired Continuum (formerly Zenith RMM) from Zenith Infotech in September 2011. As part of that move, Continuum gained a new executive team featuring CEO Michael George. So how is Continuum performing so far for MSPs that need remote monitoring and NOC (network operations center) services? I gained some clues from CMIT Solutions, which operates a managed services franchise.

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Continuum, which makes remote monitoring and management (RMM) and business continuity solutions, has announced the addition of anti-malware software powered by Malwarebytes and a new network assessment tool, Continuum Network Detective, powered by RapidFire Tools, to Continuum's RMM platform.

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Continuum CEO Michael George is thinking big. The company's current focus mainly involves remote monitoring and management (RMM) and NOC (network operations center) services. But stay tuned for at least five major moves including a (1) help desk initiative, (2) a massive sales enablement strategy that drives customers to MSPs, (3) potential acquisitions (4) a bigger cloud play and (5) a potential IPO further down the road.

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Continuum recently made two new additions to its RMM platform. The company has introduced anti-malware software, supported by Malwarebytes; and a Continuum Network Detective, a new network assessment tool powered by RapidFire Tools. Continuum partners will now be able to make the most of these new product enhancements and provide their customers with robust anti-malware protection, as well as assist them in performing full network assessments for their existing and prospective customers. This, in turn, will help them generate new business and advance the overall customer experience.

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Continuum, a leading provider of remote monitoring and management (RMM) and business continuity solutions, announced today the addition of anti-malware software powered by Malwarebytes and a new network assessment tool, Continuum Network Detective, powered by RapidFire Tools, to Continuum's RMM platform.

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At the beginning of the year, Continuum promised partners and the general channel market a rapid evolution of its features and capabilities to enhance its remote monitoring and management software portfolio. The company is delivering on that promise with the addition of free antivirus and network discovery tools.

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Continuum, a remote monitoring and management provider, has added two new tools to its RMM platform. Continuum has added anti-malware software from Malwarebytes, and a new network assessment tool, dubbed Continuum Network Detective, powered by RapidFire Tools.

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Continuum, a leading provider of remote monitoring and management (RMM) and business continuity solutions, announced today the addition of anti-malware software powered by Malwarebytes and a new network assessment tool, Continuum Network Detective, powered by RapidFire Tools, to Continuum's RMM platform.

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Mac users have a lot to celebrate this month – and it's not just the fact that summer is almost officially here and some of the best summer apps can finally be tapped. Today, remote monitoring and management (RMM) and business continuity solutions provider Continuum announced that it will now provide RMM software and services for Mac computers.

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Whether you love them or love to hate them, Macintosh computers have come a long way from candy coated bubbles that crashed all the time. With Macs finding their way into the workplace on a much more professional level, there comes a need to manage them like the rest of them. Continuum, SaaS provider to the MSP world, is now offering RMM services specifically designed for the Mac platform. All that's required is a tiny agent on the Mac and a connection to the mother-ship NOC. With hooks into LogMeIn Pro technology, Mac management is now covered from all angles.

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It may still be a Windows world, but more and more Macs are making their way inside the doors of businesses. So it's no surprise that remote monitoring and management vendors have been adding managed services support for Macs to their platforms. Last month LabTech trumpeted their support for Macs in their LabTech 2012 platform. And today Continuum (formerly Zenith RMM) has announced support for Mac in its RMM platform.

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All managed service providers (MSPs) face the dual challenge of maintaining growth while simultaneously keeping pace with the technology demands of their customers. The key to meeting this challenge is driving operational efficiency and maintaining predictable costs to enable maximum profit from monthly fixed-fee managed services agreements

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Competitive pressures and rapid technology changes are driving managed service providers (MSPs) to seek greater efficiencies in IT service delivery to their small and medium-sized business (SMBs) customers. In fact, increasing operational efficiency is not only the number one challenge cited by IT resellers, but also the most difficult to achieve when adopting managed services, according to a recent CompTIA survey.

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HARLAN, Iowa – March 14, 2012 – HTG Peer Groups, an international organization of IT solution provider executives formed to enrich business and personal development, today announced its vendor sponsors for 2012. The sponsorships will help power HTG Peer Groups' intensive workshops, seminars and networking events that give IT business leaders vital tools for succeeding in today's rapidly changing technological environment.

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Backup and recovery is often cited in surveys as a top priority and concern among small to medium-sized businesses. However, when questioned, very few SMBs have true business continuity plans in place or have even considered them. What will they do when faced with an outage? What will they do in response to a real disaster?

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Continuum, which promotes a range of services to MSPs, appears close to announcing a strategic hire for a new position — VP of worldwide service delivery. Plus, Continuum is evaluating potential strategic acquisitions, according to CEO Michael George. Here's the update — and the potential implications for managed services providers.

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Just a couple of months after rebranding itself and refocusing its managed services efforts on remote monitoring and backup, Continuum has inked a deal as LogMeIn's exclusive MSP while in the midst of a 10-city partner tour.

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Continuum, the remote monitoring and management (RMM) software provider, has agreed to become the the official MSP channel partner of LogMeIn, the remote access and IT management service provider. Under the terms of the deal, which lasts for only one year, Continuum will promote LogMeIn Pro and LogMeIn Free to its manged services partners.

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Continuum, as expected, launched the Continuum Vault backup and disaster recovery (BDR) platform earlier this week, CEO Michael George (pictured) has confirmed. Developed in partnership with Datto, the Continuum Vault offering initially targets 1,000 managed services providers (MSPs) that have expressed interest in the new BDR platform.

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