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MSPedia: Your Managed IT Services Encyclopedia

Information and insights you need to get up to speed on today’s leading MSP technologies and services.


Everything You Need to Know about Backup and Disaster Recovery (BDR)

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Business Development & Strategy

Technology & Services

Looking to learn more about the managed IT services business model, its origin and benefits?

In this article we cover the origins of RMM, its benefits, and ways to price it as a managed service provider.

Not sure what a Network Operations Center (NOC) is or how it relates to remote monitoring and management services?

As an MSP, you know data protection and business continuity technologies are essential, but there are many types of BDR to choose from. So where do you even start?

Have you been thinking about using a help desk for your MSP business? Struggling to maintain your own in-house operation?

How do you secure corporate data being accessed through mobile devices? What are the pros and cons of offering an MDM solution and what should you look for in yours?

With businesses' increased reliance on the Internet for daily operations, there is the potential to be exposed to cybercrime. The term is used frequently, but specifically, what is cybercrime?

What are the different cloud platforms available to MSPs, and how do they compare in terms of security, scalability and cost-efficiency?

If you're an MSP looking to offer PCI DSS compliance as a service, you first have to educate yourself on what it entails.

Network assessments are critical for MSPs, and can even help them uncover new sources of revenue. Learn all about the different types of Network Assessments, and why MSPs should perform them.

Protecting your clients’ endpoints has become essential in today’s IT landscape, but what defines endpoint protection and what kinds of solutions are included?

Which price is right? What must you consider when crafting a pricing model and which are some of the most popular approaches today?

Looking to learn more about HIPAA and how managed service providers can take advantage of a lucrative vertical?

Have you ever considered targeting any core verticals? Read this article for an introduction to each of the big ones!