This is an intermediate Cloud course that addresses the specific how of profitably integrating cloud-based IT services into a solution providers business. While much of the cloud-focused training currently available addresses generalities about business model transformation, this certificate program delves into the specifics of growing cloud-based businesses.
What solutions should an IT service provider offer and what are the best practices for incorporating them into current services?
What are the most effective ways of building and utilizing s playbook to market and sell cloud-based offerings?
Which organizational changes facilitate the growth of cloud business?
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Too often, business continuity and data recover are viewed as discrete and infrequent activities that once completed, stay completed.
The Executive Certificate in BC and DR addresses the ongoing need for BC/DR planning and provides an opportunity for solution providers to learn more about making BC/DR part of their offerings.
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The Value of Exploration
“The more you know about the past, the better prepared you are for the future.” - Theodore Roosevelt
Join Michael George, CEO of Continuum Managed Services as he walks us through world-changing explorations and discoveries from the past 500 years. Be ready to draw parallels from these explorations to your own opportunities and future business success. We challenge you to listen, learn and shoot for the moon!
This partner panel will highlight four Continuum partners that are security evangelists and have educated themselves and their customers on the pitfalls of today’s security practices. Dima Kumets, Sr., Product Manager of OpenDNS, will moderate and partners will share best practices around building a secure IT framework, security compliance, password management, digital security, and more.
You know your clients can benefit from the Continuum NOC and Help Desk, but they’re hesitant to make the switch. Learn proven strategies to overcome common customer anxiety about managed IT services with an interactive session featuring Charles Love, Director of Service and Cloud Operations at Big Sur.
In this session, you’ll hear how the NOC and Help Desk became true extensions of his company, not vendors, because he went “all-in” to manage his entire cloud operation and MSP customers. You’ll also discover how the NOC’s proactive monitoring and reporting allows situations to be addressed before they become bigger issues, allowing your techs to sleep peacefully at night—just like the ones at Big Sur.
This session will provide information that can help you get more value from Continuum products and services you are already purchasing. We will showcase the partner scorecard and use it to highlight areas where small changes can add up to huge efficiency gains for your team. Attendees will learn about general best practices on configuring your portal, accessing support, working with tickets, and more.
This session will cover the more technical aspects of Continuity247. You will learn more about how all the components of the system work including: our unique continuous data protection, secure and efficient block storage for your backups, management of your backups in the cloud; and disaster recovery options at the appliance, in the cloud, and beyond. You will also have the opportunity to ask technical questions and hear directly from Randy Bowie, the VP of Engineering for backup. Attendees will leave with a deeper understanding of the technology that powers the Continuity247 solution.
Current Threat Trends, Future Insights, and Collective Threat Intelligence
Today’s threat landscape is more dynamic and churns faster than ever before. Traditional, signature-based AV technology is no longer able to consistently and fully remediate against most threats. This session will showcase data and trends covering web, IP, file and mobile threats gleaned from Webroot’s BrightCloud Threat Intelligence network. We’ll also provide insights on new techniques that show how innovation on the side of cybercriminals is at an all-time high. Session attendees will walk away not only with an understanding of how Webroot's cloud-based collective threat intelligence solution can bring profitability back to endpoint, mobile and web security- but also with a copy of our 2015 Threat Brief.
You may not expect the founder and CEO of Computer Solutions Group, Inc. and the author of “The Business Owner’s Guide to I.T. and All Things Digital” to be telling you to disconnect and switch off. However, Scott Spiro believes you have to disconnect to reconnect. Scott knows how to stave off the 30% decrease in productivity that comes from being always connected, and sees that balance as a major factor for success for IT professionals—especially MSPs. In this session, you’ll learn Scott’s tactics for leading while switched off, and how the Continuum platform and smart-sourcing can help you achieve greater revenue with this strategy.
A lively debate about how to structure and price managed services. Ted Roller, CEO of Get Channeled and former MSP, will moderate the panel where partners will share insight into cloud pricing strategies, how to get past the pricing conversation with customers, full services package vs. a la carte pricing, project work, proving the value, and more.
One of the fastest ways to scale an IT company quickly is to focus heavily on a vertical and become the expert in that area. Continuum partner Dan McCoy, CEO of Micro Enterprises, LLC will moderate this panel where partners will share best practices around: how to choose a vertical, what has worked for them, compliance and regulations, how they scaled their vertical focus, and more.
Use your sales process to launch successful lifetime customer relationships, avoiding the drop-off between the sale and service. Use trust-building sales principles to set the stage from the very first interaction. Peter will share lessons from his journey in building one of America's fastest growing MSPs. Join him as he walks through the values of transparency, honesty, and using who you actually are to secure your permanent position as the obvious choice.
Culture is king. If your company does not have a good culture, ultimately you will have trouble hitting your goals and growing. In this partner panel we will discuss best practices around: what is company culture, why you need HR, what activities can you do to improve culture, importance of company vision and mission, and more.
Come meet the Product Team! This panel session will give partners the opportunity to hear about recent product improvements, understand details of current initiatives, and ask anything related to product they want to know. RMM, Help Desk, Continuity247™, Mobile Device Management, PSA integrations, security offerings and more….. You will leave understanding more about our plans, and which new features are in progress
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