Founder & Author
Robin Robins is the IT industry's most sought after marketing consultant, sales trainer and author who specializes in highly effective marketing strategies for VARs, MSPs, solution providers and IT consulting firms. To date, over 7,000 IT business owners from 23 different countries have purchased and implemented this marketing system. Robin has been a favorite speaker at System Builder Summit, SMB Nation, CompTIA's BreakAway, CT Summit, ASCII Boot Camps, MSPU Boot Camp and Strategies for Success. She writes columns for ITChannelInsight.com, eChannelLine.com, SMB Nation Partner Magazine and Microsoft's Partner website.
Verne Harnish is the founder of world-renowned Entrepreneurs' Organization (EO) and chaired for fifteen years EO's premiere CEO program, the "Birthing of Giants" and WEO's "Advanced Business executive program both held at MIT. Founder and CEO of Gazelles, a global executive education and coaching company with over 150 coaching partners on six continents, Verne has spent the past three decades helping companies scale-up. The "Growth Guy" syndicated columnist, he's also the Venture columnist for FORTUNE magazine. He's the author of Scaling Up (Rockefeller Habits 2.0); Mastering the Rockefeller Habits; and along with the editors of Forutune, authored "The Greatest Business Decisions of All Times", for which Jim Collins wrote the forword.
Michael is CEO of Continuum and he has over 25 years of experience in starting, building and leading world-class software companies. Previously, he was the CEO of RFID software leader OATSystems where he successfully repositioned the company with a vertical market strategy and dominated several key market segments. OAT was acquired by Checkpoint Systems in 2008. Prior to OAT, Michael was the CEO of Bowstreet and successfully redefined the company as a leader in portal infrastructure composite applications. Bowstreet was acquired by IBM in 2005. Michael is a graduate of Suffolk University where he served as a Trustee for 10 years. Michael also completed MIT's Birthing of Giants Executive MBA Program.
VP, Partner Success
Dee Zepf joined Continuum Managed IT Services as Vice President of Partner Success in 2011 bringing over 20 years of software and product management experience. She was a CRN Channel Chief in 2014 and recognized by CRN as one of the top Women of the Channel in 2013 and 2014. She created a Partner Advisory Council that brings together 15 of Continuum’s partners and gives them a seat at the table for all strategic business and product planning. She was previously Sr. Director, Product at Care.com, Senior Product Manager at IBM and Director Product Management at Bowstreet. She has a bachelor’s degree in computer science and economics from Simmons College.
Co-Founder, President and CEO
Milton Bartley is a pioneer of managed IT services with nearly 20 years of industry experience. As co-founder, president & CEO of ImageQuest, Milton oversees a team of highly skilled technologists. That team shares his commitment to standardization, client satisfaction and continuous improvement.
Milton and his team have successfully transitioned ImageQuest from a traditional copier dealership to an award winning, process-driven, $5 Million plus managed IT firm in less than five years.
LA IT Girl
Joy Beland started LA IT Girl in 1997, providing computer network support and IT consulting services for educational, non-profit and small-to-medium businesses. The mission of LA IT Girl is to help these organizations run more efficiently with the right hardware and software while having the proper training to utilize it. LA IT Girl finds and retains the best technicians available – both men and women. Joy has secured several Microsoft credentials, including Silver Small Business Partner and Cloud Services Partner.
She gives back to the SMB IT community by educating her peers through frequently presenting at IT conferences across the country. She often discusses her methods for budget review and relationship management with clients as well. She participates in several local user groups, including the SMBTN Pasadena Chapter and the IAMCP-SoCal North Group.
Ash Bonebrake is the CEO of Intelice Solutions. He is responsible for the successful implementation of key systems and solutions to our clients. In this role, Ash provides many services for clients, including product and systems evaluation, complex systems design, workflow management, security analysis, and systems usage and monitoring practices. Ash brings more than fifteen years of systems architecture and design experience to the firm. Ash regularly speaks on topics addressing the technology needs of various firms, including accounting, NFP and IT services. Ash has worked with various firms across the nation since 1998.
Ash has been working with Microsoft technologies since 1995. He has architected and built countless numbers of on premise and Cloud based virtualized networks, MS Office, Dynamics and SharePoint solutions from simple process workflows to complete applications built on Microsoft architectures. Ash regularly engages with customers to develop Scorecards and Dashboards, using SQL server, Excel, Office, Qlikview and SharePoint. Some of Ash’s specialty is integrating financial and LOB systems data to create comprehensive operational and reporting systems leveraging the full spectrum of Microsoft’s product offerings.
Founder and CEO
Debian Information Technology Inc.,
Vincent Fung is the Founder and CEO of Debian Information Technology Inc., a premier IT Managed Services Provider headquartered in Calgary, Alberta, Canada. He holds a Bachelor of Science in Electrical Engineering and an MBA from the Queen’s School of Business.
Mr. Fung is a leading IT industry expert and has spoken at numerous technology conferences across the US and Canada. He was featured in Avenue Magazine’s prestigious Top 40 Under 40 List and was a nominee for Ernst & Young’s Entrepreneur of the Year award. For over 19 years, he has been dedicated to constantly refining the best practices, processes, and procedures for installing and maintaining computer networks so that they just plain work the way they’re supposed and building and maintaining a “kick-ass” company culture of teamwork and collaboration, the constant pursuit of growth and learning, and the delivery of exceptional customer experiences that WOW!
Director of Operations
Computer Solutions Group, Inc.
Mike Gardner is the Director of Operations of Computer Solutions Group, Inc., a 2015 Inc. 5000 and the MSPMentor Top 10 Company. He is a member of the U.S. Secret Service Electronic Crimes Task Force and was recently featured by CBS LA in a piece on hiring trends in IT.
Mike is a graduate of the University of Maryland and has spent the last 10 years staying on the cutting edge of Business Technology.
Brainlink International Inc.
Author, entrepreneur, IT expert and public speaker, Raj Goel is globally known as the go-to man in cyber security and privacy law. He is committed to educating individuals and organizations about online safety and how to protect their most important assets – people and data. His expert advice helps individuals, companies and conglomerates navigate their way through the world’s ever-changing technology and increasingly complex IT compliance laws. He often appears in the media and at conferences world-wide to educate the public on cyber-security and digital privacy, a subject he is passionate about.
Raj is fueled by his passion for enhancing Civil Rights in Cyberspace, his love of helping people keep themselves, their families and their companies safe online. He is available as a consultant and a public speaker and often sought after by major media outlets and companies.
Vice President of Network Services
Matthew has been in the IT industry professionally since 1996 and is the Vice President of SWKT Tech. An early adopter of technology, Matthew has always been involved in the IT field even as a young kid with his first Tandy TRS-80 (which he still has to this day). Matthew is an active participant on the partner advisory boards for Continuum, CompTIA, and Datto.
Matthew has been with SWK Technologies, in Livingston NJ for over 12 years and built their IT practice from the ground up. A Continuum advocate, Matthew has been the champion in helping other IT providers select Continuum as their RMM platform by way of providing detailed insight as to how Continuum has helped SWK become a leader in IT services.
Founder and President
Technology Advisory Group
For nearly 20 years, Gary Harlam, as the founder and President of Technology Advisory Group has led the company to continually find ways to leverage technology in order to help clients increase their efficiency and reliability. In his role as CTO, he implemented tools and automation that allow TAG to proactively monitor the status of their clients’ equipment often allowing TAG to become aware of issues before the client.
Over the years, Gary has maintained the company’s focus ahead of the industry by evolving TAG offerings, tools, and skill sets, from Netware servers to Windows servers to virtual servers and now to the cloud. With an early background in programming, Gary keeps his skills sharp by developing custom programs and reporting engines for his clients.
Prior to founding TAG, Gary worked at Lotus Development in their Quality Assurance Department then as the Co-Owner of Karew, a local manufacturer of mirrored perfume trays. When not engrossed in technology, Gary loves to be on his boat cruising the local waters with his family. He also enjoys regular games of roller hockey or basketball.
Owner, Chief Technology Integrator and Security Consultant
Empower Information Systems
Since 1998, Jason Holbrook has been the Owner, Chief Technology Integrator and Security Consultant at Empower Information Systems (EIS), providing Help Desk Support, Network Management and Business Continuity services to small and medium sized business customers. Based on Newport News, Virginia, EIS has been a Continuum partner since 2011. Jason is featured in a Continuum Success Story. He has a bachelor’s degree in business administration from East Carolina University.
CEO & Founder
Chris Johnson is CEO and founder of Untangled Solutions. His motto, “We untangle healthcare technology”, has catapulted his company onto the go-to short list for healthcare providers across the United States. With more than fifteen years of experience in IT services and web development, he specializes in helping medical practices make strategic HIT decisions that improve how providers safely treat their patients, productively run their practices and profitably manage their businesses.
As a thought leader in his industry driven by a desire to “give back”, Chris is the current Chair for CompTIA’s IT Security Community and an active CompTIA Ambassador.
President and CTO
Raffi Jamgotchian is the President and CTO of Triada Networks where he services boutique asset managers and registered investment advisors. Prior to founding Triada, Raffi was the Director of IT infrastructure at INVESCO in NYC, one of the largest independent asset managers in the world and the CTO of Canaras Capital Management, a boutique CLO manager.
Raffi lives in NJ with his wife and four sons and serves on the local soccer club board and the Rotary Club.
Kim Kiernan is the Vice President at SurfCT.com; a firm specializing in providing Technology Solutions to Dentists throughout the northeast. Her experience ranges from network engineering to owning an IT consulting business, to serving as Chief Information Officer at a Global manufacturing company.
She is a speaker at industry trade shows and user groups and is recognized as an industry leader in the field. Ask her how specializing in a vertical has helped SurfCT achieve great success and profitability!
Tim Lasonde, President of NSK Inc, has over 15 years’ experience in the Information Technology and services industry. For the past 10 years Tim has focused his management and technical expertise on the small business. He is an expert in many technology fields including Microsoft Small Business solutions, data storage and virtualization, backup and disaster recovery solutions as well as communication systems and videoconferencing. Tim has an unmatched passion for breaking new ground in these areas and adapting enterprise technologies to the small business.
In November 2008 Tim co-founded Touch Ahead Software, a SaaS based collaboration and deal sourcing tool for the alternative asset and investment community. Tim is responsible for managing the technology services division of Touch Ahead Software. Tim is also an active member of the North Shore Technology council and chairs the IT Committee for the council. Tim has a BS from the University of Massachusetts.
Director of Service and Cloud Operations
Big Sur Technologies
Charles Love is the Director of Service and Cloud Operations for Big Sur Technologies. Big Sur is a Hybrid of Managed Services Provider and Cloud Services Provider. Charles joined Big Sur in 2003 and has held multiple positions in the company. His daily focus is around the operational duties mostly revolving around back end but customer facing systems such as our HelpDesk, NOC Services, RMM tool, Billing Systems, Backup Systems, Home Grown Cloud Farm, and various other customer facing cloud based products. If you are looking for trusted cloud based solutions for your business or your customer’s business - Big Sur should be your go-to-provider! - Other people say it! We live it! In 2015 Charles was voted into the CompTIA Managed Services Executive Council. The goal of the community to advance the managed IT services industry through the promotion of best practices, the development of tools and templates and the refining of educational tracks for MSPs.
CMIT Solutions of San Antonio Northeast
Launched in February of 2011, CMIT Solutions of San Antonio Northeast is one of the region’s leading information technology service providers for small and medium-sized businesses. Backed by the support of 300 plus server engineers and a talented team of local technicians, CMIT Solutions of San Antonio Northeast is uniquely positioned to provide high-quality information technology services and support to businesses across a range of industries. Named “Franchise of the Month” in December of 2014, her business has grown to support major clients in the San Antonio area. In addition to numerous awards and recognitions, CMIT Solutions of San Antonio Northeast recently earned its CompTIA Managed Services Trustmark, a respected industry credential that signifies a company’s commitment to quality service. Devi Mazumdar has also won the prestigious “Small Business Leaders Award” from the North San Antonio Chamber.
Devi holds a Bachelor’s degree from DePaul University in Chicago. She also has a Master’s degree in Education Technology from George Washington University in Washington, D.C.
Micro Enterprises LLC
Dan McCoy is the President of Micro Enterprises LLC and Founder of Techsubluxation.com, the only IT firm in the country dedicated 100% to helping chiropractors nationwide grow using technology. A proponent of building powerful relationships, Dan has forged relationships and friendships with a well-known Hollywood actor, high-value business coaches, university presidents and radio personalities.
Leveraging these relationships has gotten him a weekly radio show broadcast to 60000 listeners and exposure on NBC, CBS, ABC, Wall Street Journal, Miami Herald, and the Dallas Morning News. While building two company brands, he balances life with an awesome wife and two great kids.
Greystone Technology Group
Peter is the President of Greystone Technology Group, a Denver MSP recognized nationally for their innovative client services model, unique company culture, rapid client acquisition, and consistent retention. Peter co-founded Greystone at age 20 and has built it from being the sole technician to employing over 60 team members across five services lines. Greystone has used innovation in the sales, service, and employment experiences to average 40% annual growth for the past 12 years.
Peter's career passion is "innovating with people" and targets much-needed reinvention of the tech service mentality both in his work with Greystone and outside organizations. Featured in Inc. Magazine among others, Peter loves connecting with anyone on the topics of genuine connection, service experience, and the Denver Broncos.
Carlos Miyares III
Sales Director & Resultant
Carlos Miyares III is the Sales Director & Resultant of SYMBITS. SYMBITS supports the nationwide management team and corporate owned technology and is part of the TROC Family, an Outsourced Staffing Company with a focus in the wireless vertical within Fortune 500 Big Box Retailers. SYMBITS maximizes the Continuum Reports to show real value add to all our clients and develop new avenues of Revenues.
SYMBITS has assisted Mobile Store Operators (MSO), an exclusive TPR T-Mobile Partner, in opening 8 T-Mobile stores with MSO currently having rights to open up to 25 locations in Florida and the Caribbean. SYMBITS is also currently finishing their first year as the Preferred Partner for Tiger Direct and all their technology professional Services. Carlos is the oldest brother of a three-time Special Olympic Champion.
Digital Data Communications, Inc.
Wes Monk is the owner of Digital Data Communications, Inc. a company founded in 2001. He has a wife and two children. He's spent his life in information technology from Fortune 500 companies, publicly traded banks to owning an MSP business. We’ve been a Continuum partner for years and have been pleased with the progression of the product. He also enjoy travel and spending time with my family.
Todd Petersen is a Technical Specialist II with Arvig, a phone, television and internet service provider, based in Perham, MN. Todd earned an A.A.S. degree in Computer and Voice Networking in 2003 and has been working in IT since.
Todd has been involved with Arvig Managed Services for three years and has helped them transition existing clients from manual patching and maintenance to another support software and then to Continuum. Todd is currently helping Arvig promote their managed services offering to new and existing customers.
Senior Support Engineer
PC Works Plus
Joe Pyzowski is a Senior Support Engineer for PC Works Plus in Bellwood, PA. He has been with PC Works Plus for over 18 years. Joe has 10 plus years experience with RMM scripting tools. In his spare time Joe enjoys brewing beer, working on classic cars and spending time with his wife Dana and their 2 children Lily and Lawson.
Chief Visionary and Founder
iTech Las Vegas
Mark Rouleau is the Chief Visionary and founder of iTech Las Vegas. Established in 2007, Mark has grown iTech into a boutique, referral only company that is organically growing year after year.
With his vision of delivering customer service first and technology as their vehicle iTech is beginning their growth outside of Las Vegas market.
President & Owner
Rouse Consulting Group
Paul Rouse is the President of Rouse Consulting Group with over 25 years experience in the IT / MSP industry. A native of Moline, Paul Rouse is a graduate of the University of Iowa, receiving a bachelor’s degree in Management Information Systems and a master’s degree in Business Administration.
He earned a doctorate in Business Administration from St. Ambrose University with a research interest focused on Technology Acceptance. Prior to launching his own consulting firm in 1995, he was International Sales Manager for Montgomery Elevator’s accessory division.
VP of Business Development
Jay brings 20+ years of experience in information technology. He is currently VP of Business Development for Digitel Corporation – a 31 year old Atlanta based provider of technology solutions to the mid-market. Digitel is currently ranked #201 on the MSPmentor 501 for 2015.
Jay is author of the book “Technology 101 For Business Owners”, was Continuum’s 2014 Rookie of the Year, was named a Top Executive in 2014 by MSPmentor, and is the 2015 Spokesperson of the Year for Robin Robins and the Technology Marketing Toolkit.
Vice President and CTO
Marc is the Vice President and CTO of Vertical Solutions with overall responsibility for all Data Center Operations and Technology Development within the organization. Marc is a CPA with over 25 years of financial, accounting, and management experience in both public accounting and private industry.
Marc developed a passion for automation and technology and started his own consultancy in 2004. In the summer of 2007 Marc merged that firm into Vertical Solutions and assumed his current position.
Founder & CEO
Computer Solutions Group, Inc
Scott Spiro, founder and CEO of Computer Solutions Group, Inc, a 2015 Inc.5000 and the MSPMentor Top 10 company, is the author of Amazon top-10 bestseller, “The Business Owner’s Guide to I.T. and All Things Digital.” Scott has been interviewed by numerous major media outlets , including the New York Times and KFWB, and is the recurring tech expert on KTLA Channel 5.
A member of the U.S. Secret Service Cyber Crime Task Force, Scott helps entrepreneurs battle the onslaught of privacy and security issues like cybercrime, cyberbullying, government spying, and other harmful technology uses. Dedicated to protecting businesses and consumers from the dangers of 24/7 digital connection, his reputation continues to grow as one of the most knowledgeable and opinionated technology experts. Living his mantra, “You have to disconnect to reconnect,” Scott leads the CSG Mentorship Program, providing coaching and job placement help for homeless youth through Covenant House California.
Founder and President
Voice Smart Networks
Mark Wadnizak is Founder and President of Voice Smart Networks, Southern California’s leading unified communications provider. As President of Voice Smart Networks, Mark is responsible for guiding the company’s strategic direction, expanding the organization’s offering with cutting edge technology, and developing programs and services that continually drive the profitability and competitive advantages of Voice Smart Networks’ customers.
Mark is a sought after speaker delivering presentations on technology, managed services and best business practices at vendor dealer meetings and industry conferences. Throughout his career, Mark has sat on numerous Advisory Boards including Technology Assurance Group (TAG), Continuum, ShoreTel, and Mitel. He was also the recipient of the Blue Ribbon Award for the Top 100 U.S. Businesses by the U.S. Chamber of Commerce. Mark studied Physics at Queens College London University.
Manager of Infrastructure Services
Tim Weber, Manager of Infrastructure Services, has been with ADNET since 1994. Tim began his career as a Systems Engineer and rapidly progressed into a leadership role in 1999. Since then, Tim has focused on the continual growth and development of ADNET's service delivery team, and on the evolution of ADNET's delivery model. Tim works with our clients to develop their overall IT vision with the goal of creating a manageable and secure infrastructure, balanced efficiency in operations, and redundancy and security. While providing strategic guidance, Tim and his team also work to implement security and disaster recovery best practices, develop standards and IT service levels, and establish IT Governance models.
Tim holds a leadership role within his chapter of the Heartland Technology Group, a national networking association for IT service providers. Through membership in HTG, Tim is exposed to new solutions and best practices in the technology industry that he brings to ADNET for the benefit of our clients. Tim is also a frequent speaker at industry events and strives to help his audience think differently about their IT challenges.
Donald D. Viar
Don serves as the driving force behind Epic's sales, marketing, and operations activities. His experience and strategic vision have transformed Epic from a small-town technology company into a national professional services firm. Don has literally worked with more than 500 companies across his career and has been able to study their use of technology, policy, and operational best practices to bring them to bear for Epic's clients.
Prior to joining Epic, Don served as the Retail Controller for Cracker Barrel Old Country Store, as a founder of ConnectedHealth.Net (a $15 million subsidiary of Ernst & Young), as a Senior Consultant for Ernst & Young's Emerging Technologies team, and as a Senior Auditor for Ernst & Young. In these capacities Don frequently served as a trusted advisor to the top executives of multi-billion dollar and Fortune 100 companies. He is a graduate of Tennessee Technological University with a Bachelors of Science in Management Information Systems and a Masters in Business Administration.
Founder and Principal Consultant
Gary is a 20 year veteran of the high technology market segment, a CompTIA faculty member, and the founder and principal consultant at Bixler Enterprises. Focusing on delivering marketing, channel, business, and strategy consulting to leading technology companies worldwide, he’s helped Intel, Microsoft, Dell, VMware, Rackspace, Riverbed, and Eaton identify and implement strategic improvements to their channel programs. His experience crosses all marketing disciplines, including strategic, technical, product, channel and field marketing.
Executive Director - Strategic Reach
AT&T Partner Solutions
Meredith Caram is responsible for identifying and launching new partners to drive growth for AT&T Business Solutions. In this role she oversees channel partner recruiting and relationship expansion for the AT&T Partner Exchange program. Previously Meredith served as Regional Vice President, National Business Markets, and was responsible for leading business sales in the 5-state southwest footprint. In this role, her organization provided solutions and services to meet the emerging and advanced needs of enterprises and small business customers. Earlier, Meredith served as Director of Marketing reporting to AT&T’s Chief Marketing Officer.
Director of Technical Services
Domenic Cutry, Director of Technical Services at Broadview Networks holds responsibility for the customer-facing Dedicated Repair Engineering, Dedicated Voip Engineering, Professional Services, and Cloud Design, Engineering and Provisioning teams. He joined Broadview Networks in 2008 with initial responsibility for Professional Services outbound engineering, contractor management, and the launch of the Professional Services sales and service business.
Dom comes from a career in Technology, Telecommunications and Academia having held engineering, management and leadership positions with Nicholville Telephone Company, Citizens Telephone of Hammond, NY, as well as Clarkson University and St. Lawrence University. Dom started his technology career in 1983 in Field Service management with international technology retailer ComputerLand.
Mike Dudek, an attorney and CPA, is the owner of Zygoquest Group "seeking to unite" which provides customized merger & acquisition services to buyers & sellers of companies. Mike Dudek has consummated over 400 M&A transactions in the office products, document services, technology services, and telecommunications industries.
Prior to founding Zygoquest, Mike Dudek was Vice-President of Acquisitions for IKON Office Solutions, a $5.5 billion NYSE company acquired by Ricoh Corporation. Mike Dudek has evaluated transactions ranging from million dollar deals to billion dollar deals. The Zygoquest website contains deals you will recognize.
Thomas M. Fafinski
Partner and Co-Founder
Virtus Law, PLLC.
Thomas M. Fafinski is Partner and Co-Founder of Minneapolis law firm Virtus Law, PLLC. He is an active member of the Minnesota High Tech Association and has over 20 years experience providing legal services for tech companies, IT service firms and privately held businesses. Tom is an instructor at Kaplan Professional Schools and serves on the Board of Directors for Junior Achievement. He is a frequent guest speaker on ESPN1500 and MSPradio shows.
Director of Telepartner Program
Hilary Gadda is the director of TelePacific's Telepartner Program, where she is responsible for the success of the agent relationships that drive 40% of the company’s $600M sales. During her 14 year career at TelePacific, she has helped agencies and customers achieve success by aligning their specific goals and strengths through partnerships to realize tangible business results. Gadda helped the channel achieve triple digit growth and is a driving force behind its continuing successful expansion.
Her more than twenty years of channel-focused activity have been characterized by leadership activity that has helped drive the inclusion of women into the highest levels of executive leadership. Gadda is president-elect and a founding member for Women in the Channel (WIC), a grassroots organization formed to educate and empower women with careers in the telecommunications sales channel. She has also served as a member of its board of directors, filling the roles of chair of events and chair of outreach programs. Gadda additionally serves on the CompTIA Telecom Advisory Council and is an Executive Council Member of Advancing Women in IT. Gadda graduated from the Parsons School of Design with a degree focused on Corporate Identity. She is located in Sonoma, California.
Founder and Lead Consultant
The VAR Advisor
Jack Knocke is the founder and lead consultant for The VAR Advisor, a consulting company that helps IT Solution Providers, MSPs, Resellers and Telecom Agents establish and grow channel sales focusing on cloud, unified communications, telecom and managed services. Knocke also supports Vendors and Distributors as they seek to provide compelling messaging around business models, operational processes, and effective selling and compensation models.
Knocke is a 28-year veteran of the telecom industry. Prior to founding The VAR Advisor, he spent five years as COO for master agency MicroCorp. Inc., where he automated, streamlined and guided the business through 400 percent growth and facilitated two acquisitions. Previously, he held several business development and operations positions including InPhonic Inc/Simplexity (Inc Magazine # 1 Fastest Growing Company, IPO 2004). Before that, Knocke spent 14 years with GTE/Verizon leading new initiatives in Marketing, New Product Development, Systems Integration, Product Fulfillment and Finance. .
Malware Intelligence Manager
Adam Kujawa has been active in the security community for over 10 years, primarily in the fields of malware analysis and online threats. His experience ranges from helping government agencies battle against nation state-sponsored malware to developing training for junior security specialists. In addition to his work in the public sector, he has spent the last four years on the front lines of the fight against user- and enterprise-targeted attacks, presenting at numerous conferences on topics such as ransomware and malware analysis. He currently works as the Head of Malware Intelligence for Malwarebytes and is one of the primary contributors of analysis and thought leadership for the company.
Sr. Product Manager
Dima Kumets is the Sr. Product Manager for OpenDNS managed service provider security offering: Umbrella for MSPs. Dima has been working in technology for 20 years with expertise in security, software development, IT services and product development. He was recently recognized as a leader in the managed services industry on the MSPMentor 250 list and was awarded 'Best Breakout Session' at IT Nation 2014.
Clarity Channel Advisors
A seasoned, self-motivated leader with a proven track record, Jim Lippie has a unique perspective on the channel. As the former President of IndependenceIT (iIT), one of the fastest growing cloud desktop companies in the World, Jim Lippie was responsible for helping the managed services (MSP) community identify opportunities to grow recurring revenue and add value to end-users. Lippie joined iIT and built a foundation for success, growing the partner base over 250% and increasing revenue nearly 300% over 18 months. Over the years, Lippie has developed his "Channel Eclipse" philosophy and has become a strong and outspoken advocate for the channel. His passion to help sustain the channel is what led Lippie to form Clarity Channel Advisors. He is now dedicating his experience to helping all of the companies in the channel ecosystem.
Security Intelligence Director
Grayson Milbourne is the Security Intelligence Director for Internet security company Webroot. Over the past nine years Milbourne has worked in various areas of the company, spending the past seven years focused on threat analysis. His areas of security intelligence expertise range from mobile to reversing to automation to cloud security. Grayson is also an avid participant in the security community and drives awareness of current threats by speaking at major events such as RSA and Virus Bulletin. Most recently, Grayson has been focusing on the growth of mobile malware and the risks associated with BYOD. Additionally, he writes and provides technical review for the Webroot blog.
Growth Achievement Partners
Mitch Morgan built and successfully sold a regional Technology Services firm. Subsequently he built a $400 million North American wide IT Services business through acquisitions and organic growth. Most recently he co-founded Growth Achievement Partners (GAP). GAP is an internationally recognized consulting firm that advises businesses on strategy, operations, sales, organizational development, and the impact of emerging technologies on their operations.
VP of Software Development
Win Pham is VP of Software Development for RapidFire Tools, makers of Network Detective. He has 20 years of product development experience in the IT monitoring and management space.
Global Cloud Technical Sales Leader
Fray Rodríguez is the Global Cloud Technical Sales Leader for Midmarket at IBM with a focus on Managed and Cloud Service Providers. In his current role, Fray travels around the world talking to clients about how to grow their businesses by leveraging disruptive technologies, such as Cloud and Analytics.
Ted Roller is a partner in GetChanneled, a “virtual channel chief” consultancy enabling vendors to engage the SMB channel, lower customer acquisition costs, increase market reach and improve end-user satisfaction. Having over 25 years of experience in the SMB channel, he’s been recognized by MSPmentor, the Channel Company, SMB Nation, and more, and his channel programs have won awards including Best of Show, CompTIA Breakaway 2009; Best Service Solution, CompTIA ChannelCon 2013; and the 2011 ASCII Cup. Roller chairs the CompTIA Cloud Community, writes for MSPmentor and is part of the CompTIA authorized faculty.
Growth Achievement Partners
Chris Ryne’s experience includes a successful track record in technology sales, operations, management, and strategic planning as he built a multi-million dollar Technology Services business unit within a Fortune 500 company. In 2010 he co-founded Growth Achievement Partners (GAP), an internationally recognized consulting firm that advises value added resellers about the impact of emerging technologies on their sales strategies and business operations today, tomorrow, and into the future.
Chief Content Officer and Partner
Brian Sherman is a partner in GetChanneled, a “virtual channel chief” consulting firm that enables quality cloud, software and hardware vendors to effectively engage the SMB channel. He has more than 14 years of SMB channel experience including roles as chief editor of Business Solutions magazine and Senior Director of Alliances at Autotask, and has numerous awards for his IT industry contributions.
CEO and Founder
Heartland Companies, HTG Peer Groups
Arlin Sorensen serves as the CEO and Founder of the Heartland Companies which includes HTG Peer Groups. When he is not traveling to speak and consult, he is home on his farm in Iowa with his wife Nancy. He is a proud “Pop” to four precocious grandchildren who serve as daily reminders of why he is intentionally living to leave a strong legacy of faith and integrity. He loves making a difference in the lives and businesses of small business owners. You can reach him at firstname.lastname@example.org or on Twitter @asorensen.
Director of MSP and SMB Marketing
As the Director of MSP and SMB Marketing for Intel Corporation, Eric has more than 18 years of experience supporting education and outreach across the computing spectrum—from devices to services to software. He has partnered with companies across industry verticals including healthcare, retail, manufacturing, and services. He has strong beliefs in the efficiencies and value created by Managed Service Providers and the technologies they deploy. Along these lines, he has often consulted with ISVs and OEMs on the integration of Intel® vPro™ and other technologies into their product offerings.
Co-Founder & President
Tracy has been in the forefront of the high tech industry for over 20 years. As the President and co-founder of BroadPR, she is the visionary leader that manages an enthusiastic team covering the public relations needs of enterprise, consumer, high-tech and channels organizations. She has appeared on CNN, ABC, NBC, Bloomberg, CNET and TV.Com and has been quoted in USA Today, The Wall Street Journal, BusinessWeek and diverse trade publications. She has been published in various magazines, including Wealth Magazine and videoconference.com. Tracy spends time outside of work volunteering locally and abroad, and serves as the PR Chair on the Board of Directors for Many Hopes (www.ManyHopes.org).
Assistant Director of Technical Account Management
Based in Pittsburgh, Pennsylvania, David Boulos is Assistant Director of Technical Account Management at Continuum Managed IT Services. Before joining Continuum, Dave was a Technical Account Manager for Zenith Infotech, owner of Blackberry Meadows Organic Farm, and a technician with Team 1 Systems. In addition to several technical certifications, Dave has a bachelor’s degree in Spanish from Slippery Rock University of Pennsylvania. When he is not working, he enjoys spending time with his wife and two children as well as playing hockey and golf.
Randy M. Bowie
Vice President, Backup Products and Engineering
Randy Bowie joined Continuum in 2014 with the acquisition of R1Soft, bringing solutions delivery expertise for IT operations. Randy is currently responsible for Continuity247 and R1Soft product lines.
Prior to joining Continuum, Randy led the product development organization for Idera, delivering award-winning tools for Microsoft SQL Server and SharePoint management and for R1Soft’s leading BDR solution for web-hosting service providers.
Randy holds a Master of Science with emphasis on Mechanical Engineering from the University of Mississippi, where he studied computational modeling of large-scale fluid systems.
Vice President of Sales
Mark Connolly has been Vice President of Sales at Continuum Managed IT Services since 2011. Bringing more than 20 years of sales and business development experience, he is responsible for driving revenue growth and strategic direction of the sales organization. Previously, Mark worked as a sales consultant, developing growth strategies for early stage software companies. He has also served as the VP of Sales for several software companies including Bowstreet, Watchfire, HealthcareSource and e-Credit, where he built and led the sales organizations, driving revenue growth in the companies' early stages. Mark was also a Director of Sales for IBM in the Lotus division, VP of Business Development for Computer Associates and held several sales and leadership positions with Kronos, Inc. for nearly 13 years.
Nicolas Dard is Product Manager with Continuum, responsible for third party products integration for the company’s Remote Monitoring and Management (RMM) solution. He was previously Product Manager and Engineer with Qualisteo in Nice, France, and a Functional Analyst consultant for Amadeus.
He holds a Master’s degree in Communication and Signal processing from Imperial College London and a Master’s degree in computer science, electrical engineering and management from Supelec Paris.
Director, Telecommunications Industry
Keith Fotta is Director, Telecommunications Industry at Continuum, the industry's only channel-exclusive provider of fully integrated managed IT services solutions. Keith heads up Continuum’s telecommunications vertical where he is responsible for working with carriers and partners to enable them to successfully leverage the opportunity created by the convergence of managed IT services and telecommunications. Keith previously served as Chairman and Chief Executive Officer at Gryphon Networks Corp which he founded in 1995. He is widely regarded as an industry visionary and renowned expert on state and federal issues affecting telecommunications and outbound marketing.
Keith has participated in numerous Federal Trade Commission (FTC) roundtable discussions and co-authored, “Inside the Minds: Software Leadership Strategies,” published by Aspatore Books. He has received numerous awards for innovation and technology leadership and is the author of numerous telecommunications and software patents. Prior to Gryphon Networks, he served in senior management in both the financial services and financial publishing industries. Keith earned a bachelor's degree in economics from Boston College and mentored students through membership in the Boston College High Technology Council. He lives in the Boston area with his wife and three sons.
Senior Vice President & CMO
Jeanne Hopkins is Senior Vice President, Global Marketing & CMO at Continuum Managed IT Services. She has over 20 years of sales and marketing experience and is renowned in data-driven, high-velocity demand creation marketing programs for high-growth SaaS companies. Co-author of a No. 1 best-selling mobile marketing book on Amazon.com, Go Mobile, she was Vice President of Marketing at HubSpot where her marketing leadership helped the company become the second-fastest growing software company in the Inc. 500 by generating over 50,000 net new leads each month. Jeanne has been honored with many awards and named to numerous lists, including the 10 MSP Industry Executives to Watch in 2014.
Senior Technical Account Manager
Based in Pittsburgh, Pennsylvania, Shauna Peters is a Senior Technical Account Manager at Continuum Managed IT Services, with numerous certifications including CompTIA’s A+ and Network+, MOS Office Outlook 2010, MOS Office 365 and more. She has also served Continuum as Service Desk Engineer, skilled in proactive identification and resolution of critical systems and network issues. She was Help Desk Tech at Paul C. Rizzo Associates Inc, specializing in the civil engineering and earth sciences fields. She has a bachelor’s degree in information systems/information science from University of Pittsburgh.
Assistant Director of Technical Account Management
Based in Pittsburgh, Pennsylvania, Zeshan Raja is Assistant Director of Technical Account Management at Continuum Managed IT Services. Previously, he held technical account manager and product specialist positions at Zenith InfoTech. He was Network Operations Center (NOC) Analyst for Industrial Scientific, global leader in gas detection. Zeshan has a bachelor’s degree in information science from University of Pittsburgh and is expected to graduate in 2015 with a master’s degree in business administration (MBA), Management Information Systems and Services from University of Pittsburgh - Joseph M. Katz Graduate School of Business.
Senior Director of the Help Desk
Jacque Rowden has managed technical teams for 25 years. She is currently the Senior Director of the Help Desk at Continuum. Prior to Continuum, Jacque was the Manager of Customer Support for the Askesis Development Group and an Engagement Manager for ServiceNow.
She has a B.S. in Biology and her certifications include MCSE, HDI Support Center Director, IT Project Management and ITIL v.3 Foundations. Her teams have been HDI and ICMI finalists in several categories. The Continuum Help Desk was a finalist for HDI’s inaugural Service Improvement Award in 2014.
Director of Technical Account Management
Raymond Vrabel is Director of Technical Account Management for Continuum, the technology industry’s only channel-exclusive provider of fully integrated managed services solutions. Ray’s main role at Continuum involves participating in product and service growth initiatives. He also manages Continuum’s Technical Account Management team, which supports more than 3,500 partners worldwide. Ray defines business strategies by applying knowledge based on the Managed Services market.
Prior to joining Continuum in 2010, Ray held various positions at Zenith Infotech, which included Service Desk Manager, Senior Technical Account Manager and Senior Manager of Service Operations. He currently has more than 15 years of experience in the IT industry, specializing in Managed Services, Disaster Recovery, and Cloud Solutions.
Ray holds a Bachelors of Science degree in Business Technology Support and Training from Indiana University of Pennsylvania.
Senior Director of Product Management
Amory Wakefield is a Senior Product Director at Continuum Managed IT Services responsible for Remote Monitoring and Management (RMM). She has over 10 years of experience solving business challenges in growing technology companies. Prior to Continuum, she served E Ink Corporation in product management and business development. She has also held positions at MathWorks and Texas Instruments. Amory has a bachelor’s degree and master’s degree in electrical engineering from MIT.
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