Navigate 2016 Trainings

Navigate isn't just about attending sessions and networking; Continuum partners and their team members can also attend various trainings and pre-conference workshops to grow their knowledge-base even more. In addition to Continuum U trainings, attendees can take part in workshops about HTG and the fundamentals of mergers and acquisitions presented by GAP.

Continuum U

A Day in the Life of a Technician

Wednesday, September 28 | 8:30am - 10:00am

Description

In the ITSupport portal, technicians can find a wealth of information on the health and status of their desktops and servers. The common questions that result from this information are “what does that mean” and more importantly “what can I do to fix it?” In this session, you will learn about common causes of warnings and alerts in the ITSupport portal and investigate basic actions that be used to re-mediate these issues. As part of this training, you will look at the ITSupport portal dashboard, Quick Access page, and the Patching and Security dashboards.

What You Need

  Laptop/Computer

Access to the ITSupport Portal

Who Should Attend

Anyone who is involved in the day-to-day management of resources in the portal.

The Communicator

Wednesday, September 28 | 8:30am - 10:00am

Description

The communicator provides you with a powerful tool to interact with your clients. It can be used to provide valuable information, perform basic maintenance or troubleshooting tasks, or to allow your clients to chat with Continuum's White-Labeled Help Desk. In this session, you will learn how to utilize Communicator messaging, embed scripts, and allow users to open commonly used programs all from the Communicator menu. At the end of the session, you will have a custom communicator ready to assign and deploy to resources in the ITSupport portal.

What You Need

  Laptop/Computer

Access to the ITSupport Portal

  Logo File (32x32px, 8-bit color, .ico extension)

Who Should Attend

This training is great for anyone (technical) who is either not using the communicator at all or only using the default.

Best Practices for Endpoint Protection

Wednesday, September 28 | 10:30am - 12:00pm

Description

In a world filled with viruses and security threats, making sure your desktops and servers are protected and secure is critical. In this training session you will explore how to configure patching with Continuum to ensure your resources are always up-to-date. You will also take a look at best practices for managing Continuum's Security suite to protect your desktops and servers.

What You Need

  Laptop/Computer

Access to the ITSupport Portal

Who Should Attend

Anyone technical! We will be discussing Patching and Endpoint Security which are hot topics for anyone technical.

Continuity247™: Start to Finish

Wednesday, September 28 | 10:30am - 12:00pm

Description

Small and medium sized businesses today understand the importance of backup and disaster recovery (BDR) and business continuity. Data is more important than ever before, and keeping your clients’ businesses up and running 24x7 is critical. Continuity247™ is our fully-managed backup and disaster recovery platform. It combines a local, onsite appliance with offsite cloud storage to provide you with a comprehensive backup solution. In Continuity247™: Start to Finish, you will learn how to choose the right size appliance for your clients, walk through pre-deployment requirements and review the process of installing a Server Backup Manager at a site. You will learn how to begin protecting machines and managing bandwidth and cloud storage with Continuity247 version 2.0. To finish the session, you will explore different disaster recovery options and learn how to quickly restore service to your clients.

What You Need

  Laptop/Computer

Access to the ITSupport Portal

Who Should Attend

For partners who are just getting started with Continuity, a new tech to an existing C247 partner, or anyone who has interest in seeing a start to finish overview of the product.

HTG

Get to Know HTG

Wednesday, September 28 | 8:30am - 12:30pm

Description

In this session Arlin Sorensen, Founder and CEO of HTG Peer Groups, and Dennis O’Connell, Business Development Manager, will walk you through the value that investing time in regular peer interaction can have for your business. The discovery session will be a combination of information and hands on participation in some of the key elements that HTG uses in their peer to peer framework. You’ll learn:

  • What the impact of a peer group can be in your business and life
  • The nuts and bolts of how HTG peer groups operate, and what it takes to participate
  • Hands on interaction to experience the power of peers around a half dozen different exercises that will get your peer juices flowing

What You Need

  Laptop/Computer

Who Should Attend

If you’re curious about whether or not a peer group might be a good fit for your business, this is the session for you. You’ll experience a whirlwind tour through the different types of peer interaction that happens during a typical peer group meeting.

GAP

MSP Mergers & Acquisitions - 3 Vital Topics

Wednesday, September 28 | 8:30am - 12:30pm

Description

Three vital topics presented by Mitch Morgan & Chris Ryne of Growth Achievement Partners (GAP), an MSP consultancy firm; and, Mike Dudek, Esq., CPA & Rich Wisniewski, CPA of Zygoquest, a boutique M&A firm.

This is a “must-attend” workshop for serious owners and management teams seeking to create value. Attendee takeaways include invaluable M&A, financial/operational practices, benchmarks and valuation insight. GAP and Zygoquest are actively engaged in MSP M&A and authored over 500 M&A transactions during careers including many technology services deals. 

MSP business model is maturing. Valuations vary dramatically. Highly fragmented industry with substantial growth/profit opportunities, with consolidation continuing. MSP skills must extend far beyond technical capability. To enhance performance and create value, MSP owners must manage better by employing professional financial/operational management techniques measured against Critical Success Factors/Benchmarks.

From the session you will learn about:

  • Mergers & Acquisitions
  • Critical financial/operational analysis and benchmarks
  • MSP Valuation parameters

GAP, Zygoquest, and Continuum co-authored Z-GAP Managed Services Business Model 2.0 to make it available to Continuum Partners.

What You Need

  Laptop/Computer

Price Intelligently

Pricing Workshop

Friday, September 30 | 2:00pm - 5:00pm

Description

Your pricing strategy is the very center of your business. Everything you do from your sales and marketing to your product and customer support works to either drive someone to a purchasing decision or to justify the price you’re charging.

Unfortunately, you probably guessed or argued amongst your team and just put something out there that didn’t have a lot of data to back it up. This means you’re missing out on substantial revenue and growth.

To help you turn this around, Patrick Campbell of Price Intelligently, is running a workshop on how you can get your pricing right to maximize revenue. His team has built the pricing strategy for companies like Atlassian, Autodesk, New Relic, and hundreds more. 

Specifically, he’ll be working through the pricing framework that he’s used and taught to his customers to create millions of dollars in growth utilizing what’s known as value based pricing. This means you’ll not only get your pricing all ship shape in the short term, but you’ll also understand how you implement a repeatable framework to keep your pricing in check as your business evolves. 

Specifically you will learn: 

  • What mistakes you’re making with your pricing and how to exploit these opportunities
  • How to quantify your buyer personas
  • How to setup a testing framework to collect the right price elasticity and feature data from your customers to guide your pricing strategy
  • How to utilize your buyer personas and customer data for an optimal pricing strategy
  • How to implement a value based pricing process into your business
  • How to compound your SaaS revenue growth through a value metric

What You Need

  Laptop/Computer

Grow Your Business Hub

The Grow Your Business Hub is your one-stop shop for hands-on marketing support and consultations during Navigate 2016. At the Hub, you’ll have a chance to interact with members of Continuum’s marketing team and receive actionable insights, feedback, and white-label collateral for both print and digital designed to help you grow your business. Click here to learn more about the Grow Your Buisness Hub!