MSPedia: Your Managed IT Services Encyclopedia

Information and insights you need to get up to speed on today’s leading MSP technologies and services.


Everything You Need to Know about Backup and Disaster Recovery (BDR)

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Business Development & Strategy

Technology & Services

Getting Started with MSP Marketing

Discover the key aspects of MSP marketing and best practices for developing and executing your own strategy.

What Managed IT Services?

Looking to learn more about the managed IT services business model, its origin and benefits?

Remote Monitoring & Management (RMM) Explained

In this article we cover the origins of RMM, its benefits, and ways to price it as a managed service provider.

What is a Network Operations Center (NOC)?

Not sure what a Network Operations Center (NOC) is or how it relates to remote monitoring and management services?

Everything You Need to Know about Backup and Disaster Recovery (BDR)

As an MSP, you know data protection and business continuity technologies are essential, but there are many types of BDR to choose from. So where do you even start?

The 411 on IT Help Desk Services & Solutions

Have you been thinking about using a help desk for your MSP business? Struggling to maintain your own in-house operation?

Everything You Need to Know about Mobile Device Management (MDM)

How do you secure corporate data being accessed through mobile devices? What are the pros and cons of offering an MDM solution and what should you look for in yours?

CyberCrime & Security Overview: Terms, Trends, Statistics, and Takeaways

With businesses' increased reliance on the Internet for daily operations, there is the potential to be exposed to cybercrime. The term is used frequently, but specifically, what is cybercrime?

Understanding Today’s Unified Threat Management (UTM) Landscape

As an MSP, here’s everything you need to know about unified threat management (UTM, what it protects against and what its benefits are.

Everything MSPs Need to Know about PCI DSS Compliance

If you're an MSP looking to offer PCI DSS compliance as a service, you first have to educate yourself on what it entails.

How MSPs Can Benefit from Network Assessments

Network assessments are critical for MSPs, and can even help them uncover new sources of revenue. Learn all about the different types of Network Assessments, and why MSPs should perform them.

Everything MSPs Need to Know About Endpoint Protection

Protecting your clients’ endpoints has become essential in today’s IT landscape, but what defines endpoint protection and what kinds of solutions are included?

Everything MSPs Need to know  About Ransomware

At this point, managed service providers cannot ignore their clients’ increased need for an effective security solution. The best place to start is understanding the ins and outs of the biggest threat to modern business: ransomware.

MSP Pricing Strategies

Which price is right? What must you consider when crafting a pricing model and which are some of the most popular approaches today?

Which Managed Services Verticals Should You Target?

Have you ever considered targeting any core verticals? Read this article for an introduction to each of the big ones!

Which Cloud Platform is Right for Me?

What are the different cloud platforms available to MSPs, and how do they compare in terms of security, scalability and cost-efficiency?

HIPAA and the Healthcare Vertical Opportunity

Looking to learn more about HIPAA and how managed service providers can take advantage of a lucrative vertical?

How to Approach Managed IT Services SLAs

Discover best practices for drafting and delivering a Managed IT Services SLA that will set each party up for success.