Which Cloud Platform Is Right for Me?


Cloud computing is a computing model where data is stored on remote servers accessed from the Internet. This remote computing platform is known as a cloud. When users access this cloud,...

Understanding Today’s Unified Threat Management (UTM) Landscape

What is Unified Threat Management?

In recent years, single security strategies have become incapable of keeping companies completely protected against threats, causing them to require a multi-layered...

What is Remote Monitoring and Management (RMM)?

RMM Definition:

Remote monitoring management (RMM), also known as network management, is a type of platform designed to help managed IT service providers (MSPs) remotely and proactively monitor...

What Is a Network Operations Center (NOC)?


A network operations center, or NOC (pronounced “knock”), is a centralized location where IT technicians directly support the efforts of remote monitoring and management (RMM) software. NOC...

MSP Pricing Strategies


Because of its impact on revenues, margins, business risk and marketplace commoditization (among other factors), pricing always seems to be an interesting and much-debated topic among...

Which Managed Services Verticals Should You Target?

Why Specialize in a Vertical?

When it’s time to grow their business, managed IT services providers face many decisions. One of the most important is to decide what type of clients they want to...

What Is Managed IT Services?


Managed IT services allow businesses to delegate their IT operations to an expert third-party organization that specializes in handling these responsibilities. These third-party...

How to Approach Managed IT Services SLAs

What is an SLA?

A service level agreement (SLA) is a contract between a managed IT services provider (MSP) and its client that outlines both parties' responsibilities. The goal of an SLA is to define...

The 411 on IT Help Desk Services & Solutions


A help desk is a centralized hub that connects end users with IT technicians in order to troubleshoot and resolve hardware and software-related issues. Help desks today are typically...

How MSPs Can Benefit from Network Assessments


Network Assessments are an important part of managed IT services, giving MSPs the ability to perform scans of their clients’ entire IT environments. This can help them identify potential...

HIPAA and the Healthcare Vertical Opportunity


The Health Insurance Portability and Accountability Act, commonly known as HIPAA, is the law that sets rules, guidelines, and standards for protecting sensitive patient data. HIPAA’s...

Getting Started with MSP Marketing


When it comes to new customer acquisition in the managed IT services market, effective sales is only half the battle—great marketing is also required if MSPs are to generate a high...

What is Mobile Device Management (MDM)? | Continuum


In just a few short years, the way mobile devices are used by employees has shifted dramatically. Increasingly, employees are bringing their own devices to their workplaces and connecting to...

Everything You Need to Know about Backup and Disaster Recovery (BDR)


At some point, all computer hardware fails. It’s a fact of life. Whether it’s from age or accident, data loss is inevitable when hardware fails, and it can cripple an SMB in a second and...

Everything MSPs Need to Know about PCI DSS Compliance


PCI DSS, which stands for the Payment Card Industry Data Security Standard, ensures all companies maintain a secure environment if they process, store, or maintain credit card information,...

Everything MSPs Need to Know About Endpoint Protection

What is Endpoint Protection?

Endpoint protection, also known as endpoint security, is a solution or process that secures and protects various endpoints (servers, workstations, mobile devices) from...

Everything Managed IT Service Providers Need to Know About Ransomware

What is Ransomware?

Ransomware is malicious code that is used by cybercriminals to launch data kidnapping and lockscreen attacks. The motive for ransomware attacks is monetary—cybercriminals often...

Cybercrime & Security Overview: Terms, Trends, Statistics, and Takeaways


For businesses, cybercrime falls into two major areas. The first comes in the form of attacks against computer hardware and software from threats such as viruses, malware, botnets, and...

Cybercrime & Security Overview: Terms, Trends, Statistics, and Takeaways


For businesses, cybercrime falls into two major areas. The first comes in the form of attacks against computer hardware and software from threats such as viruses, malware, botnets, and...

HIPAA and the Healthcare Vertical Opportunity

Looking to learn more about HIPAA and how managed service providers can take advantage of a lucrative vertical?

How to Approach Managed IT Services SLAs

Discover best practices for drafting and delivering a Managed IT Services SLA that will set each party up for success.