Gary Dunsworth of CCSI

Gary Dunsworth

Company

Creative Computer Solutions Inc.
Vancouver, Washington

Website

www.ccsipro.com

Business Challenge

After several years as a Continuum Vault partner, CCSI began evaluating Continuum BDR alongside other BDR solutions to determine which product would best meet the needs of their evolving business continuity offering.

Solution

Continuum’s Continuum BDR platform, a fully-managed solution built specifically to meet the needs of modern MSPs.

Results

CCSI has successfully transitioned its clients onto Continuum BDR, and the company is taking full advantage of the NOC support, data protection and backup capabilities that the platform offers.

"Continuum BDR is more responsive than Vault, and the ease of installation and documentation behind Continuum BDR are fantastic—the best I’ve seen in a BDR platform.”

Where Other BDR Solutions Fall Short, Continuum’s Continuum BDR Platform Delivers

Managed services provider Creative Computer Solutions Inc. (CCSI) was founded in 1998 with a mission of bringing enterprise-grade technologies and services to small businesses. The company offers computer, network and phone solutions in the SMB market—and thanks to its partnership with Continuum, CCSI is able to deliver robust data backup and business continuity services to customers.

“A few years ago, we realized that in order to provide a holistic solution to our clients we needed to include backup and disaster recovery (BDR),” says Gary Dunsworth, Engineering Services Manager at CCSI. “We were already very happy with Continuum’s remote monitoring and management (RMM) solution, and BDR was the next logical step forward for us.”

CCSI then began deploying Vault, a platform which marked Continuum’s entry into the disaster recovery market and offered a strong blend of technical features, support and flexibility to meet the growing needs of CCSI’s customer base.

“Vault was a great product for us,” says Dunsworth. “It offered hardware flexibility, solid margins and helped us launch the business continuity offering we have today.”

So when Continuum announced the launch of Continuum BDR—the company’s new fully-managed BDR platform—Dunsworth and the team at CCSI saw an opportunity to compare it to both Vault and other offerings in the market to find the solution which would best meet the needs of their clients.

“We started shopping around and did our due diligence,” Dunsworth recalls. “We looked into a number of different vendors and solutions—and quite frankly, they all over-promised and under-delivered.”

After determining that no other solution would meet all of CCSI’s needs and help the company establish a path for continued success in business continuity, Dunsworth circled back to Continuum BDR and began testing the platform internally.

“We installed Continuum BDR on an in-house server and ran it for a few months to see how everything worked,” he explains. “We spun up virtual machines (VMs), captured snapshots, tested restores and more, and everything worked great. Continuum BDR is more responsive than Vault, and the ease of installation and documentation behind Continuum BDR are fantastic—the best I’ve seen in a BDR platform.”

Continuum BDR enables MSPs to deliver robust and scalable business continuity services to their customers by combining a powerful feature set with hands-on support from Continuum’s 700+ Network Operations Center (NOC) technicians.

In addition to absorbing day-to-day management, troubleshooting and verification of client backups, Continuum’s NOC provides complete disaster recovery support, testing and other services to increase operational efficiency and free Continuum’s MSP partners to focus on business development and customer relationships.

“The support we receive with Continuum BDR is fantastic,” Dunsworth says. “Whenever we engage with the NOC or identify problems, they’re very quick to jump in and work with us until issues are resolved. The NOC team takes real ownership, and Continuum’s technicians are very helpful in providing us with solutions.”

In addition to providing hands-on technical support, Continuum BDR offers a range of packages and deployment options to enable MSPs to meet the needs of any customer while maximizing their margins.

“We love the Continuum BDR Flex package with pooled storage—it’s been phenomenal for us,” explains Dunsworth. “It allows us to optimize storage for each of our clients without having to micromanage it.”

Data backed up using Continuum BDR employs industry-standard AES- 256 bit encryption—both at rest and in transit—and automatically replicates data across multiple U.S.-based datacenters, leveraging IBM’s Cloud, to ensure reliability and availability.

“Most of our clients have had a very smooth transition to Continuum BDR, and we’ve already had to put the platform to the test,” Dunsworth adds. “We had a client who was hacked and had all of their virtual machines deleted, and another whose Exchange server crashed—and in both instances, Continuum BDR had our clients back up and running within an hour.”

“Now that we’re using Continuum BDR, we wouldn’t consider any other solution,” he adds. “Continuum has become our standard platform across the board, and we’re very happy with it.”

To learn more about Continuum BDR, visit: www.continuum.net/Continuum BDR

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