Business challenge

First Solution needed a way to grow its business and play a more strategic role without being constrained by a tight talent market.

Solutions

First Solution relies on Continuum for day-to-day service delivery so it can focus on higher-value customer engagement.

  • Continuum Command™ enables proactive service, backed by the Continuum NOC, to maximize client uptime
  • Continuum Recover™ enables fast backup and disaster recovery for customer data
  • Continuum Fortify™ powers a strong First Solutions offering in the security market
  • Continuum Assist™ Help Desk provides rapid resolution for end user issues
Business Impact

Quality – Customers get round-the-clock coverage with 85% of tickets resolved in < 30 minutes
Revenue – New customers can be onboarded quickly without adding headcount, helping boost revenue and earnings
Business – The Continuum NOC and SOC help First Solution expand its available skill sets to capture new business opportunities

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