Business challenge

To unleash its full potential for growth ImageNet Consulting had to overcome the constraints of staff overheard and manual back-end processes.

Solutions

ImageNet Consulting delivers comprehensive managed IT services and support for 24,000+ users through a highly efficient deliver model powered by Continuum.

  • Continuum Command™, backed by the Continuum NOC, provides round-the-clock maintenance and support
  • Continuum Fortify™, backed by the Continuum SOC, protects customers from cyberthreats
  • Continuum Assist™ Help Desk provides consistent, scalable, high-quality customer support
Business Impact

ImageNet Consulting is driving rapid growth in both customers and revenue while ensuring high levels of quality and satisfaction.

Quality – Customer satisfaction is high thanks to fast response times and 80%+ first-call resolution
Revenue – Revenue has grown 4x in under two years
Business – A lean staffing model with efficient service delivery enables rapid growth across locations

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