Business challenge

To play a more valuable role as a trusted technology advisor, MySherpa needed to shift resources from hands-on support to strategic guidance and relationship-building.

Solutions

MySherpa puts the full depth and breadth of Continuum expertise to work for its customers—from day-to-day support to high-margin project delivery.

  • Continuum Command and the Continuum NOC provides proactive maintenance and rapid response
  • Continuum Recover keeps customers’ data up and available at all times
  • Continuum Fortify and the Continuum SOC protect customers 24x7
  • Continuum Assist Tech Advantage teams perform high-value customer initiatives such as migration and virtualization
Business Impact

MySherpa’s Continuum partnership has helped deepen their customer relationships while increasing profitability.
Quality – MySherpa leverages lessons learned across Continuum’s entire partner base for strategic customer initiatives
Revenue – High customer retention and high-margin project work boost MySherpa’s bottom line
Business – MySherpa has customized its MSP business model for maximum profitability and customer value

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