To play a more valuable role as a trusted technology advisor, MySherpa needed to shift resources from hands-on support to strategic guidance and relationship-building.
MySherpa puts the full depth and breadth of Continuum expertise to work for its customers—from day-to-day support to high-margin project delivery.
- Continuum Command and the Continuum NOC provides proactive maintenance and rapid response
- Continuum Recover keeps customers’ data up and available at all times
- Continuum Fortify and the Continuum SOC protect customers 24x7
- Continuum Assist Tech Advantage teams perform high-value customer initiatives such as migration and virtualization
MySherpa’s Continuum partnership has helped deepen their customer relationships while increasing profitability.
Quality – MySherpa leverages lessons learned across Continuum’s entire partner base for strategic customer initiatives
Revenue – High customer retention and high-margin project work boost MySherpa’s bottom line
Business – MySherpa has customized its MSP business model for maximum profitability and customer value