To deliver greater value for its customers, Onebyte needed to move beyond constant break-fix tickets and play a more active role in high-level decision-making.
Onebyte has built a standardized base customer offering on Continuum services, complemented with select Continuum services tailored to their needs.
- Continuum Fortify protects customers from hackers and breaches.
- Continuum Command solves customer problems quickly around the clock with the help of Continuum NOC services.
- Continuum Recover provides comprehensive backup and disaster recovery.
Onebyte has elevated to a more strategic—and profitable—role in its customers’ business.
Quality – Onebyte can now take a more proactive approach to prevent problems from recurring
Revenue – Revenue, profit, and earnings per customer have all increased
Business – Onebyte drives differentiation by working closely with customers to advance their IT maturity