Why the Right Cybersecurity Matters to Your Clients

At our Navigate North America events in Pittsburgh and Las Vegas, the team here at Continuum had many opportunities to speak with MSPs about the...

https://www.continuum.net/blog/why-the-right-cybersecurity-matters-to-your-clients
Happy Veterans Day! Continuum & Fortinet Collaborate to Train & Hire Veterans

Happy Veterans Day! Today, we'd like to express our deepest gratitude and sincere appreciation to our veterans for their brave and selfless...

https://www.continuum.net/blog/happy-veterans-day-continuum-and-fortinet-collaborate-to-train-and-hire-veterans
Transforming Mundane BDR Tasks Into Profitable Business

During our last company QBR, I made a statement that stuck with our leadership team to this day. I said, “I want people to fall in love with BDR.”...

https://www.continuum.net/blog/transforming-mundane-bdr-tasks-into-profitable-business
Secrets to Sustainable Growth — for MSPs, by MSPs, Chapter 1 [eBook]

The managed IT services business has been in existence for the better part of two decades, and its future is bright, with global growth expected...

https://www.continuum.net/blog/secrets-to-sustainable-growth-for-msps-by-msps-chapter-1-ebook
RMM Savings Calculator for MSPs: Realize RMM ROI

If you’re like most MSPs and TSPs we speak with, we know how important your Remote Monitoring and Management solution is to the success of your...

https://www.continuum.net/blog/rmm-savings-calculator-for-msps-realize-rmm-roi
Continuum and ConnectWise to Merge

Today marks an incredibly important and exciting day in our Continuum journey. We’re thrilled to announce that we are merging our organization...

https://www.continuum.net/blog/continuum-and-connectwise-to-merge
Frightening Facts About the State of MSP Cybersecurity [Research Report]

One of the keys to being a successful MSP is staying one step ahead of today’s cyber threats. But this is a lot easier said than done. Threats are...

https://www.continuum.net/blog/frightening-facts-about-the-state-of-msp-cybersecurity-research-report
7 Incident Response Lessons from CyberCon 2019

On the week of 7th October 2019, I attended the Australian Cyber Conference, #cybercon2019, in Melbourne, Australia, hosted by the Australian...

https://www.continuum.net/blog/7-incident-response-lessons-from-cybercon2019
How MSPs Should Talk to Customers About Phishing

Phishing. Vishing. Spoofing. Pharming. Smishing. Whaling. No matter what you call it, sending fake messages to trick recipients into divulging...

https://www.continuum.net/blog/how-msps-should-talk-to-customers-about-phishing
Navigate 2019 North America Recap: Success to Highlight

Our annual user conference, Navigate 2019 North America, spanned the nation this year, with events in both the east and the west. #nav19...

https://www.continuum.net/blog/navigate-2019-north-america-recap-success-to-highlight
What SMBs Need to Know About Cybersecurity

Selling security to small and medium-sized businesses (SMBs)—industry insiders will tell you—isn’t always easy. For starters, some businesses see...

https://www.continuum.net/blog/what-smbs-need-to-know-about-cybersecurity
Security Jumpstart Kits: Now Available for MSPs

Forbes says data breaches exposed 4.1 billion records and 3,800 were publicly disclosed breaches in the first 6 months this year, according to the 

https://www.continuum.net/blog/security-jumpstart-kits-now-available-for-msps
Introducing: Scaling for Success Part II - Automation and Service Delivery

Managed IT services continue to adapt and evolve, with service providers managing an even-greater number—and variety—of endpoints. And as RMM...

https://www.continuum.net/blog/introducing-scaling-for-success-part-2-automation-and-service-delivery
Expect the Unexpected Series Recap: Cyber Attack, Human Error & Natural Disasters [VIDEO]

Welcome to the final installment of our “Expect the Unexpected” video series! Our goal is to help you prepare for events that you cannot control,...

https://www.continuum.net/blog/expect-the-unexpected-series-recap-cyber-attack-human-error-and-natural-disasters-video
The MSP Automation Revolution Part 2: Transforming Your Business

For an MSP, the ability of Machine Learning (ML) based solutions to easily identify common patterns of problems and offer suggestions for the most...

https://www.continuum.net/blog/the-msp-automation-revolution-part-2-transforming-your-business
MSPs "Hangout" and Discuss the Advantages to Verticalizing

If you’re a first-time business owner, or just starting out in the IT managed services industry, it can be tempting to go after any and every...

https://www.continuum.net/blog/msps-hangout-and-discuss-the-advantages-to-verticalizing
The MSP Automation Revolution Part 1: Knowing the Market

Imagine the work day of an insurance agent just a few decades back before emails, before the Internet, before the digitized record archives. From...

https://www.continuum.net/blog/the-msp-automation-revolution-part-1-knowing-the-market
Expect the Unexpected Part 2: Human Error [VIDEO]

Welcome to Episode 2 of our “Expect the Unexpected” video series! Our goal is to help you prepare for events that you cannot control, making sure...

https://www.continuum.net/blog/expect-the-unexpected-part-2-human-error-video
The Advantages of an Integrated RMM Ecosystem

Remote monitoring and management (RMM) is an MSP’s bread and butter, and arguably one of the most critical functions. A comprehensive RMM solution...

https://www.continuum.net/blog/the-advantages-of-an-integrated-rmm-ecosystem
Introducing: Scaling for Success Part I - Solving for Staffing, Skills and Growth [eBook]

Managed IT services have undergone significant change and evolution in a very short time. Service providers today are managing a greater...

https://www.continuum.net/blog/introducing-scaling-for-success-part-1-solving-for-staffing-skills-and-growth
Establishing a Robust Security Business Part 1: The Power of a Unified View

Screen juggling—is it an art for IT professionals, or is it absurd?Maybe multiple screens at a time is an interesting view, but if you give it a...

https://www.continuum.net/blog/establishing-a-robust-security-business-part-1-the-power-of-a-unified-view
MSPs "Hangout" and Tell All: 3 Tips to Grow Your Business 3X

Our MSP Fast Track Series of hangouts (or interactive panel webinars) continued last week with two expert MSPs addressing the challenges of...

https://www.continuum.net/blog/msps-hangout-and-tell-all-3-tips-to-grow-your-business-3x
Dominating New Verticals in 2019: MSPs and the Music Sector

At first glance, you might ask: "How can an MSP help music venues with their IT needs? What type of IT support does a music business require to...

https://www.continuum.net/blog/dominating-new-verticals-in-2019-msps-and-the-music-sector
How to Choose the Best RMM Solution for Your Business

No matter what the size, structure or specialties of your MSP business, you should always be evaluating the solutions you use to ensure they’re...

https://www.continuum.net/blog/how-to-choose-the-best-rmm-solution-for-your-business
Overcoming Cybersecurity Challenges with Managed IT Services

If there is one thing we can be certain about when it comes to cybersecurity, it’s that the landscape will remain dynamic and turbulent over the...

https://www.continuum.net/blog/overcoming-cybersecurity-challenges-with-managed-it-services
How To Have the Most Fun Around Our Navigate 2019 North America Events

Our Navigate 2019 North America events in Pittsburgh and Las Vegas are just around the corner, and the team is so excited to bring you the best...

https://www.continuum.net/blog/how-to-have-the-most-fun-around-our-navigate-2019-north-america-events
Expect the Unexpected Part 1: Natural Disasters [VIDEO]

Welcome to our new “Expect the Unexpected” video series! Our goal is to help you prepare for events that you cannot control, making sure you’re...

https://www.continuum.net/blog/expect-the-unexpected-part-1-natural-disasters-video
A Quick Guide to Incident Response Planning

Given today’s security landscape, it’s more important than ever that businesses have a plan in place to respond to major cyber threats. These...

https://www.continuum.net/blog/a-quick-guide-to-incident-response-planning
Tactics, Techniques and Procedures to Grow Your MSP Cybersecurity Practice

While speaking at a recent partner event on cybersecurity, the sales lead from the MSP was talking about healthy fear. He referenced walking to...

https://www.continuum.net/blog/tactics-techniques-and-procedures-to-grow-your-msp-cybersecurity-practice
10 Security Questions That Will Help Prospects Realize Their Need for Your Services

One of the biggest challenges for managed services providers (MSPs) looking to add new clients is that prospects don't always realize their need...

https://www.continuum.net/blog/10-security-questions-that-will-help-prospects-realize-their-need-for-your-services
How to Do More Rewarding Work as an MSP Technician [Part 4]: Overcoming Growth Pains and Turnover

What can MSP business owners could do to appreciate their techs and reduce their turnover rate? We all know that employee turnover is a business...

https://www.continuum.net/blog/how-to-do-more-rewarding-work-as-an-msp-technician-part-4-overcoming-growth-pains-and-turnover
The Basics of Cyber Security Training for End-Users

What’s the biggest risk to an organization’s information security? Hint: it has little to do with the technology. Rather, it is the action—or...

https://www.continuum.net/blog/the-basics-of-cyber-security-training-for-end-users
Introducing: The Managed Services Go-to-Market Playbook for Office Equipment Dealers [eBook]

If you’ve decided that it’s time to start offering managed IT services as part of your complete services offering, this blog post will assist you...

https://www.continuum.net/blog/introducing-the-managed-services-go-to-market-playbook-for-office-equipment-dealers-ebook
Explaining "SaaS Backup" to Your Clients [VIDEO]

SMBs are moving to SaaS solutions for email, collaboration and cloud file storage. But, with flexibility comes risk. As SMB clients move their...

https://www.continuum.net/blog/explaining-saas-backup-to-your-clients-video
Introducing: SaaS Data Backup - Everything You Need to Know (and Do) About It [White Paper]

For years, businesses have relied on MSPs to protect their on-premises data. Now, as SaaS solutions like Microsoft Office 365, Salesforce.com, and...

https://www.continuum.net/blog/introducing-saas-data-backup-everything-you-need-to-know-and-do-about-it-white-paper
How to Do More Rewarding Work as an MSP Technician [Part 3]: Finding Ways to Automate

Of all the assets that MSPs need to manage in order to be profitable, the most important is time. When it comes to an MSP technician's workload, a...

https://www.continuum.net/blog/how-to-do-more-rewarding-work-as-an-msp-technician-part-3-finding-ways-to-automate
Confessions of a Formerly Burned-Out Technician

I started my IT career as a technician, originally working in a high volume call center-type help desk, and then later moving to a desktop...

https://www.continuum.net/blog/confessions-of-a-formerly-burned-out-technician
Why Automated Reports Can Help MSPs Stop Losing Clients

Advice relating to good business practices can be endless (and beneficial). Determining what makes one business successful over another is not...

https://www.continuum.net/blog/why-automated-reports-can-help-msps-stop-losing-clients
Ensuring NIST 800-171 Audit Readiness Through MSSPs

Are you well-versed regarding SSP and POAM, or wondering what it all means? If you or your clients are defense contractors or subcontractors with...

https://www.continuum.net/blog/ensuring-nist-800-171-audit-readiness-through-mssps
5 IT Certifications to Equip Your Techs with this Year

Given how constantly technology changes, managed services providers (MSPs) must be lifelong learners. On one side, you learn to identify client...

https://www.continuum.net/blog/5-it-certifications-to-equip-your-techs-with-this-year
Four Ways MSPs Can Take Advantage of July 4th and Other Holidays: The Weekly Byte [VIDEO]

In an ideal world, you’d never work holidays—but unfortunately, many MSPs find themselves stuck at the office or on-call on days like the Fourth...

https://www.continuum.net/blog/four-ways-msps-can-take-advantage-of-the-4th-of-july-and-other-holidays
MSPs Focus & WestTek Hangout and Talk “Hacking the Hacker”

Welcome to the fifth blog of our “MSP Fast Track” hangout series, “Hack the Hacker: Cybersecurity Tips Every MSP Should Know.” Our panelists were...

https://www.continuum.net/blog/msps-focus-and-westtek-hangout-and-talk-hacking-the-hacker
How to Do More Rewarding Work as an MSP Technician [Part 1]: Improving Task Time Management

In the world of an MSP, challenges continuously multiply—and the brunt of the extensive priorities falls on the MSP technician. It’s common for...

https://www.continuum.net/blog/how-to-do-more-rewarding-work-as-an-msp-technician-part-1-improving-task-time-management
What Steps Have MSPs Taken to Pivot Within the Security Space in the Past Few Years?

Pivoting to sell security and properly position your MSP in the security space is not easy, nor is it fast. What I experienced myself as the first...

https://www.continuum.net/blog/what-steps-have-msps-taken-to-pivot-within-the-security-space-in-the-past-few-years
Top Reasons Why MSPs Should Backup SaaS Data

Do you remember what was like to work from home when you needed to run to a doctor’s appointment or just wait for the cable company to come in and...

https://www.continuum.net/blog/top-reasons-why-msps-should-backup-saas-data
Introducing: A Day in the Life of an MSP Technician [eBook]

Managing the IT environment of even a single company can be challenging—that’s why businesses hire MSPs to do it for them. For an MSP that manages...

https://www.continuum.net/blog/introducing-a-day-in-the-life-of-an-msp-technician-ebook
CCPlus and PCGIT "Hangout" and Discuss Dedicated Tech

Welcome to the fourth blog of our “MSP Fast Track” hangout series, “Dedicated Tech: Don’t NOC it Till You Try it.” Our panelists were two engaging...

https://www.continuum.net/blog/ccplus-and-pcgit-hangout-and-discuss-dedicated-tech
Managed Network Services: The Next Critical Opportunity for Your MSP

With the shift to the cloud, the network is more important than ever—it’s the gateway to everything businesses need to function. With the rising...

https://www.continuum.net/blog/managed-network-services-the-next-critical-opportunity-for-your-msp
Explaining "Onboarding" to Your Clients [VIDEO]

Your first few months with a new customer are critical—and developing the right onboarding strategy can be the difference between a satisfied...

https://www.continuum.net/blog/explaining-onboarding-to-your-clients-video
6 Top Security Questions MSPs Need Answered

For most MSPs, it used to be a straightforward task to cover your bases around security. Simply bundle an Antivirus product suite and internet...

https://www.continuum.net/blog/6-top-security-questions-msps-need-answered
How To Thrive in Today's Small Business Climate

The digital transformation of society is redefining what it means to be a small business. Affordable access to technology, introduction of...

https://www.continuum.net/blog/how-to-thrive-in-todays-small-business-climate
6 Profitability KPIs You Should be Tracking

In today’s increasingly-digital business landscape, everything is measurable. Whether it’s the ROI of a given marketing initiative, the...

https://www.continuum.net/blog/profitability-kpis-you-should-be-tracking
8 Strategies for Cross-Selling and Upselling Your Current Clients

One of the most effective ways to grow your business is by expanding your services with your current clients. They know you, so the cost of...

https://www.continuum.net/blog/8-strategies-for-cross-selling-and-upselling-your-current-clients
How Are You As an MSP Handling Your Own Gaps in Your Security Strategy? [VIDEO]

Strategy around security is a two-step process. The first is to embrace security and all of the solutions that an MSP is needing to offer to their...

https://www.continuum.net/blog/how-are-you-as-an-msp-handling-your-own-gaps-in-your-security-strategy-video
6 Important OS Hardening Steps to Protect Your Clients

According to the Duo Trusted Access Report, fifty-three percent of Mac OS users are running either the fully patched, latest version of OS X, or...

https://www.continuum.net/blog/6-important-steps-to-harden-your-clients-operating-systems
Why Every MSP Should Strive for Precision, Not Perfection

I’ll preface this by saying that I am not a perfectionist, although I have perfectionist tendencies. Sure, I’m the kind of guy whose bed is made...

https://www.continuum.net/blog/why-every-msp-should-strive-for-precision-not-perfection
Leveraging Compliance to Grow Your MSP Business

Most organizations have compliance guidelines to meet, from HIPAA to PCI DSS to NIST 800-171, and so on. Some of these frameworks are mandatory...

https://www.continuum.net/blog/leveraging-compliance-to-grow-your-msp-business
Explaining "Patching" to Your Clients [VIDEO]

In nearly all cases, regardless of the source, patching is going to be the first line of defense against security threats today. Ensuring your...

https://www.continuum.net/blog/explaining-patching-to-your-clients-video
Navigate 2019 APAC Recap: Delivering Impact

To quote Continuum CEO Michael George, "It is not what you take away from conferences and events, but it is what you do with that information that...

https://www.continuum.net/blog/navigate-2019-apac-recap-delivering-impact
What's Next in Business Intelligence?

For those of us in the technology industry, news of advancements and innovations run rampant and, understandably, cause a great deal of...

https://www.continuum.net/blog/whats-next-in-business-intelligence
What's Next in the Cloud?

Cloud technologies have truly been transformational for virtually every aspect of IT and business. Cloud has enabled new paradigms for the...

https://www.continuum.net/blog/whats-next-in-the-cloud
What's Next in Automation?

MSPs trying to differentiate from the pack are constantly striving for better and faster support. Staffing large teams to handle Help Desk...

https://www.continuum.net/blog/whats-next-in-automation
What's Next in Cybersecurity?

One of my favorite quotes of all time is, “If you are the smartest person in the room, then you are in the wrong room.” As it relates to...

https://www.continuum.net/blog/whats-next-in-cybersecurity
Dominating New Verticals in 2019: An IT Roadmap for Your Nonprofit Clients

Running a nonprofit is challenging for organizations with big budgets—and for those that are just getting started. That being said, one thing is...

https://www.continuum.net/blog/dominating-new-verticals-in-2019-an-it-roadmap-for-your-nonprofit-clients
MSP Marketing Never Ends, and Here's Why That's a Good Thing

I was chatting with a friend of mine who also happens to be an MSP business owner the other day, and at a certain point the conversation once...

https://www.continuum.net/blog/msp-marketing-never-ends-and-heres-why-thats-a-good-thing
A Cybersecurity Checklist for Modern SMBs

The landscape of digital security is rapidly shifting, and even the largest tech giants are scrambling to keep up with new data regulations and...

https://www.continuum.net/blog/a-cybersecurity-checklist-for-modern-smbs
How to Help Your Clients Comply with PCI DSS Requirement 10

Rules are rules: Any business or organization that handles credit and debit card payments must meet the Payment Card Industry Data Security...

https://www.continuum.net/blog/why-msps-should-advise-clients-to-surpass-the-pci-dss-baseline-0
Explaining "Cyber Risk" to Your Clients [VIDEO]

The saturation of cyber attacks in the news has created a heightened awareness among consumers—and since SMBs are now more conscious of their...

https://www.continuum.net/blog/explaining-cyber-risk-to-your-clients-video
Major Takeaways to Expect from Navigate 2019 APAC

With Navigate 2019 EMEA under our belt, there's a lot more where that came from... and the next stop is Melbourne, Australia! We are eager to...

https://www.continuum.net/blog/major-takeaways-to-expect-from-navigate-2019-apac
3 Ways to Understand Your Client’s Security Needs and Drive More Impactful Discussions

For MSPs working to make the shift to security, one key hurdle tends to be helping clients understand what their risks are in a way that drives an...

https://www.continuum.net/blog/3-ways-to-understand-your-clients-security-needs-and-drive-more-impactful-discussions
Navigate 2019 EMEA Partner Award Winners: Congratulations to Some Stand-Out MSPs

The truth is, Continuum partners are really what makes Continuum. We are grateful for and proud of each and every one; yet it's necessary to award...

https://www.continuum.net/blog/navigate-2019-emea-partner-award-winners-congratulations-to-some-stand-out-msps
SMB Security: The Biggest Risk and Opportunity for MSPs in 2019

There’s no question that today’s small- and medium-sized businesses (SMBs) are becoming more cybersecurity-conscious. They’re reading news...

https://www.continuum.net/blog/smb-security-the-biggest-risk-and-opportunity-for-msps-in-2019
How Are Leading MSPs Pricing Cyber Security Services?

The question of the hour among managed IT services providers is: How do you successfully incorporate cyber security into your existing pricing...

https://www.continuum.net/blog/how-are-leading-msps-pricing-cyber-security-services
The Top 5 MSP Blog Posts of March 2019

Generating quality MSP leads online. Protecting your clients with a strong security plan. Understanding how to make your MSP stand out. These were...

https://www.continuum.net/blog/the-top-5-msp-blog-posts-of-march-2019
Navigate 2019 EMEA Recap: Big Reveals, Huge Success

We just wrapped Navigate 2019 EMEA in Milton Keynes, UK yesterday and the first word that comes to mind is: success! The feedback says it...

https://www.continuum.net/blog/navigate-2019-emea-recap-big-reveals-huge-success
How to Differentiate Yourself in a Growing Competitive MSP Landscape [Part 2: Hard Differentiators]

Last week, we discussed how soft differentiators can help you improve your business. This week, we’ll focus on hard differentiators: what they...

https://www.continuum.net/blog/how-to-differentiate-yourself-in-a-growing-competitive-msp-landscape-part-2-hard-differentiators
The Ultimate Guide to Success in Managed IT Services

According to BCC Research, the global managed IT services market could be worth more than $250 billion by the year 2021. This sector in...

https://www.continuum.net/blog/the-ultimate-guide-to-success-in-managed-it-services
7 Reasons You Can't Miss Navigate 2019 EMEA

With less than a week until Navigate 2019 EMEA, there’s promise it’ll be the best one yet. Navigate is the only user conference in the IT channel...

https://www.continuum.net/blog/7-reasons-you-cant-miss-navigate-2019-emea
Why Security Awareness Training is an MSP’s Secret Weapon

I used to think that cyber attacks were like riots. If they ever came my way, they'd arrive in the form of masked rebels who'd overtake my...

https://www.continuum.net/blog/why-security-awareness-training-is-an-msps-secret-weapon
How To Generate MSP Leads Online, Even If Nobody is Going to Your Website

Oftentimes when I sit down to talk to one of my prospects for my MSP marketing agency, a find myself fielding some variation of the same question...

https://www.continuum.net/blog/how-to-generate-msp-leads-online-even-if-nobody-is-going-to-your-website
Explaining "Incident Response" to Your Clients [VIDEO]

79 percent of small businesses today do not have an incident response plan, leaving them ill-prepared for advancing cyber attacks—especially since...

https://www.continuum.net/blog/explaining-incident-response-to-your-clients-video
Why Resiliency is the Future of BDR and Business Continuity

It is clear we live in an always-on world. Regardless of what vertical market a business serves, it is likely that customers expect 24x7x365...

https://www.continuum.net/blog/why-resiliency-is-the-future-of-bdr-and-business-continuity
If You Want to Build a Brand for Your MSP, You Need to Offend People

Recently, I was going through a “brand discovery” process with a new client—the same process I’ve been doing for years. One of this client’s top...

https://www.continuum.net/blog/if-you-want-to-build-a-brand-for-your-msp-you-need-to-offend-people
Why MSPs Should Advise Clients to Surpass the PCI DSS Baseline

By now, most of us have heard the terms PCI compliance, PCI DSS, or Payment Card Industry Compliance Data Security Standards. If you need a...

https://www.continuum.net/blog/why-msps-should-advise-clients-to-surpass-the-pci-dss-baseline
Dominating New Verticals in 2019: 7 Tips to Keep AEC Clients Cyber Secure

Traditional architecture, engineering and environmental consulting (AEC) firms are in the middle of a makeover, with spreadsheets and calculators...

https://www.continuum.net/blog/dominating-new-verticals-in-2019-7-tips-to-keep-aec-clients-cyber-secure
The Top 5 MSP Blog Posts of February 2019

Having defined processes in your MSP to drive business forward. Understanding how to explain the value of your services rather than just listing...

https://www.continuum.net/blog/the-top-5-msp-blog-posts-of-february-2019
Three Ways MSPs Can Demonstrate Value to Clients: The Weekly Byte [VIDEO]

With so many aspects of managed IT services today being performed remotely and off-hours, it can be difficult to really “show” your customers the...

https://www.continuum.net/blog/three-ways-msps-can-demonstrate-value-to-clients
Seize the Security Opportunity with Continuum’s Global Cyber Security Roadshow

Dealing with today’s threat landscape can put a burden on most IT and security service providers. There are serious, complex issues you need to...

https://www.continuum.net/blog/seize-the-security-opportunity-with-continuums-global-cyber-security-roadshow
Fortify for Assessment: How to Avoid Selling Security Like You’re Selling Tires

Last year I decided to buy snow tires for my wife’s car. I suggested she call a shop and make an appointment, but instead, she came back to me...

https://www.continuum.net/blog/fortify-for-assessment-how-to-avoid-selling-security-like-youre-selling-tires
Are You Still Going At It Alone On Backup?

Today, Backup and Disaster Recovery (BDR) has become an essential offering that’s included in almost every MSP’s portfolio. It’s a must-have....

https://www.continuum.net/blog/are-you-still-going-at-it-alone-on-backup
Why MSPs are Getting Serious About Dark Web Monitoring

One of the most important aspects of my job is to determine not only what specific products we are going to recommend/sell to our client base, but...

https://www.continuum.net/blog/why-msps-are-getting-serious-about-dark-web-monitoring
Why You Should NOT List Your MSP Services on Your Website

Strategy calls have always been a big part of my sales process. They're not only the best chance I have to get to know a prospect a little more...

https://www.continuum.net/blog/why-you-should-not-list-your-msp-services-on-your-website
Explaining "the Value of Your Services" to Your Clients [VIDEO]

When you’re doing work for your clients behind the scenes acting as a remote managed IT services provider, it’s easy for them to overlook the...

https://www.continuum.net/blog/explaining-the-value-of-your-services-to-your-clients-video
3 Important Questions to Improve Your MSP Business Processes

One area that can often get overlooked in MSPs is operational strategy and process building. MSP business environments are chaotic by nature,...

https://www.continuum.net/blog/3-important-questions-to-improve-your-msp-business-processes
5 Easy Ways to Improve Your Client’s Website Security

You just finished ramping up a new client. Everyone is logging on using complex passwords, the workstations and servers are on a regular patching...

https://www.continuum.net/blog/5-easy-ways-to-improve-your-clients-website-security
Partner Spotlight: Working with the NOC for Upgraded Support, Skills, and Scalability [VIDEO]

Most managed services providers (MSPs) are no stranger to the struggle of finding qualified candidates for technical jobs. Especially those who...

https://www.continuum.net/blog/partner-spotlight-working-with-the-noc-for-upgraded-support-skills-and-scalability-video
Four Themes to Help MSPs Drive Cross-Sell Conversations in 2019: The Weekly Byte [VIDEO]

When selling managed services, there are often opportunities to cross-sell or upsell existing clients that aren’t fully bought into your...

https://www.continuum.net/blog/four-themes-to-help-msps-drive-cross-sell-conversations-in-2019
The Top 5 MSP Blog Posts of January 2019

What are the keys to selling security services? Which tools should MSPs take advantage of? Where is the managed IT services market headed? We...

https://www.continuum.net/blog/the-top-5-msp-blog-posts-of-january-2019
5 Ways to Improve Your MSP Service Level Agreements (SLAs)

Service Level Agreements (SLAs) are a critical component of any modern MSP business. The goal of these documents is to provide clients with a...

https://www.continuum.net/blog/5-ways-to-improve-your-service-level-agreement-sla
Evolution of The Managed IT Services Provider

As the progress of technology marches on, managed IT services providers are tasked with staying ahead of the curve and meeting changes as they...

https://www.continuum.net/blog/evolution-of-the-managed-it-services-provider
5 Ways to Retain Employees in Your MSP Business: The Weekly Byte [VIDEO]

Hiring and retaining talent pose some of the most significant challenges MSPs face today—and a widening skills gap (particularly in cyber...

https://www.continuum.net/blog/five-ways-to-retain-employees-in-your-msp-business
3 Winning Tactics to Approach Clients about Cyber Security

It’s tempting to simply slap your company logo on templated pitch decks and hit the phones. But, we all know how this ends—the one-size-fits-all...

https://www.continuum.net/blog/3-winning-tactics-to-approach-clients-about-cyber-security
Building Your Security Go-to-Market Plan on Sales Basics

One of the biggest questions I’m asked when it comes to selling security is HOW to sell it. Whether you’re selling to new prospects or talking to...

https://www.continuum.net/blog/building-your-security-go-to-market-plan-on-sales-basics
How to Build a Marketing Engine for Your MSP

A few days ago, I was on the phone with a new prospect and we were talking about lead generation tactics that they could potentially explore in...

https://www.continuum.net/blog/how-to-build-a-marketing-engine-for-your-msp
The Value of Awards and Accolades for MSPs: The Weekly Byte [VIDEO]

As MSPs look to solidify their positioning as subject matter experts and trusted advisors in 2019, third-party awards and accolades are a...

https://www.continuum.net/blog/the-value-of-awards-and-accolades-for-msps
10 Free and Helpful Online Tools for MSPs

Everyone appreciates a helping hand. When you discover a free, online tool that makes your job easier, it can be hard to imagine life without it....

https://www.continuum.net/blog/10-free-and-helpful-online-tools-for-msps
Which Major Forces Will Disrupt the MSP Market in 2019?

This year has already brought a lot of channel activity; whether through mergers and acquisitions—for both vendors and service providers—the...

https://www.continuum.net/blog/which-major-forces-will-disrupt-the-msp-market-in-2019
Explaining "Your Security Value Proposition" to Your Clients [VIDEO]

As a growth-oriented MSP emerging as a cyber security leader, it’s crucial that you know your security value proposition like the back of your...

https://www.continuum.net/blog/explaining-your-security-value-prop-to-your-clients-video
7 Reasons Every MSP Should Adopt Inbound Marketing

The advent of inbound marketing has leveled the competitive playing field. Size no longer matters, because Web-based marketing is entirely...

https://www.continuum.net/blog/7-reasons-every-msp-should-adopt-inbound-marketing
PCI DSS Back to Basics: Quick Tools and Tips for MSPs

When it comes to the PCI DSS compliance discussion with your clients, things can get confusing fast. Merchants have many voices telling them...

https://www.continuum.net/blog/pci-dss-back-to-basics-quick-tools-and-tips-for-msps
5 Ways MSPs Can Beat the Competition: The Weekly Byte [VIDEO]

As we move into 2019, the managed services market is looking more competitive than ever before—and it can be difficult to differentiate yourself...

https://www.continuum.net/blog/five-ways-msps-can-beat-the-competition
Breaking: Hackers Target MSPs to Infiltrate SMB Data

Data Resolution, a managed services provider (MSP) in California was hit by a Ryuk ransomware attack—the same malware strain that recently...

https://www.continuum.net/blog/breaking-hackers-target-msps-to-infiltrate-smb-data
5 Cyber Security Realities that Didn’t Exist 5 Years Ago

A lot can change in five years. Think of where we are today—now flash back five years to 2014. What was happening? The Winter Olympics in Sochi,...

https://www.continuum.net/blog/5-cyber-security-realities-that-didnt-exist-5-years-ago
New Year, New Blog Manager! [VIDEO]

Introducing Continuum's new MSPblog manager, Meaghan Moraes (this post's author)! Check out the video above for a personalized message from me to...

https://www.continuum.net/blog/new-year-new-blog-manager-video
The Top 5 MSP Blog Posts of 2018

Happy New Year! What are your New Year’s resolutions for 2019? Maybe you’re hoping to devote more time to growing your managed services business,...

https://www.continuum.net/blog/the-top-5-msp-blog-posts-of-2018
Your Byte-Sized Year in Review: The Top 5 Weekly Byte Episodes of 2018

Happy New Year from The Weekly Byte! Before we officially kick things off with new videos and content, we’re taking a look back at our 5 most...

https://www.continuum.net/blog/the-top-five-weekly-byte-episodes-of-2018
Is Your Managed Services Business Running Into These 5 Problems?

The managed services market is predicted to grow to $242.45 billion by 2021 at a 10.8 percent CAGR! With such an outlook, it's no wonder so many...

https://www.continuum.net/blog/is-your-managed-services-business-running-into-these-5-problems
3 Mobile Security Quick Tips to Share with Clients

We live a mobile lifestyle. Our mobile devices keep us connected, and we can do anything from our mobile devices - from anywhere in the world....

https://www.continuum.net/blog/3-mobile-security-quick-tips-to-share-with-clients
Twas the Night Before Sysmas

Merry Christmas and happy holidays to all!

As you're getting ready to enjoy some quality time with friends, family and loved ones, let's revisit...

https://www.continuum.net/blog/twas-the-night-before-sysmas
Why Every MSP Needs to Believe in the Process of Marketing

As someone who started in this industry all the way back in the "fax machine marketing" era, even I'll be the first to admit that there's still a...

https://www.continuum.net/blog/why-every-msp-needs-to-believe-in-the-process-of-msp-marketing
2019 Will Be (Another) Year of Security: Will You Be Ready?

In the early 2000s, cloud architecture and the advent of cloud-supported technology poised IT service providers to expect a major disruption in...

https://www.continuum.net/blog/2019-will-be-another-year-of-security-will-you-be-ready
Explaining "Ransomware" to Your Clients [VIDEO]

With cybercrime damages set to cost the world $6 trillion annually by 2021, the pressure is on for cyber security teams across industries to...

https://www.continuum.net/blog/explaining-ransomware-to-your-clients-video
Continuum Awarded with Three New Accolades

As the saying goes, “Tis the season to be jolly,” and we’re especially jolly about some recent accolades awarded to Continuum and our team. Not...

https://www.continuum.net/blog/continuum-awarded-with-three-new-accolades
5 Non-Monetary Compensation Strategies Every MSP Should Be Using

Money is many things, but it isn’t everything. It can be tough out there for managed IT services providers who want retain top talent but don’t...

https://www.continuum.net/blog/5-non-monetary-compensation-strategies-you-should-be-using
8 Security Metrics All MSPs Should Be Tracking

As you begin to offer clients with a comprehensive cyber security solution, one of the first steps you should take is to identify which security...

https://www.continuum.net/blog/8-security-metrics-all-msps-should-be-tracking
How MSPs Can Effectively Prepare for the Holidays: The Weekly Byte [VIDEO]

The holiday season is one of the busiest—and most hectic—times of the year. And for MSPs, the right planning can go a long way to ensure you’re...

https://www.continuum.net/blog/how-msps-can-effectively-prepare-for-the-holidays
Understanding the Essential Eight: The Key to Multi-Layered Security

As we come to the close of our Understanding the Essential Eight series, I hope you’ve had the chance to digest all of our discussions and can...

https://www.continuum.net/blog/understanding-the-essential-eight-the-key-to-multi-layered-security
Breaking Alert Issued Against SamSam Ransomware

On Monday, December 3, the FBI and Department of Homeland Security (DHS) issued an alert for SamSam ransomware—also known as MSIL/SAMAS.A—after...

https://www.continuum.net/blog/breaking-alert-issued-against-samsam-ransomware
A 5-Step Guide to Going to Market with Your Security Solution

Most MSPs who have some experience in the channel understand what it takes to start offering new products to their clients; whether it is a new...

https://www.continuum.net/blog/a-5-step-guide-to-going-to-market-with-your-security-solution
Partner Spotlight: Our Journey from 1,000 to 100 Tickets a Day [VIDEO]

Many MSPs are familiar with the concept of ticket fatigue; when you or your techs can’t perform at the high-level of service your clients need,...

https://www.continuum.net/blog/partner-journey-from-1000-to-100-tickets-a-day-video
The Top 5 MSP Blog Posts of November 2018

What are the keys to an MSP marketing plan for 2019? How can you explain the cloud to your clients? What tools are needed to build a cyber...

https://www.continuum.net/blog/the-top-5-msp-blog-posts-of-november-2018
4 Ways to Help Employees and Clients Fight Off Infections

Welcome to flu season, ladies and gents. As the weather grows colder and we find ourselves in confined quarters, many of us become sitting ducks...

https://www.continuum.net/blog/4-ways-to-help-employees-and-clients-fight-off-infections
Your MSP Marketing Should Meet Your Customers Where They Are At

As the owner of an MSP marketing company, a lot of my days are spent working directly with clients on all of their MSP sales and marketing...

https://www.continuum.net/blog/your-msp-marketing-should-meet-your-customers-where-they-are-at
3 Quick Ways to Improve Your Website's Visibility: The Weekly Byte [VIDEO]

Your website is arguably your most important asset when it comes to marketing and lead generation—but if you haven’t properly configured or...

https://www.continuum.net/blog/3-quick-ways-to-improve-your-websites-visibility
Happy Thanksgiving, We're Thankful for You!

On this Thanksgiving, we hope you’re able to spend the day with your loved ones, enjoying good company, good food, and reflecting on all that...

https://www.continuum.net/blog/happy-thanksgiving-we-are-thankful-for-you
4 Simple Ways to Show Clients You're Thankful for Them

While acquiring new business is always important, maintaining your existing business should be a focal point as well. With the everyday grind of...

https://www.continuum.net/blog/4-simple-ways-to-show-clients-you-are-thankful-for-them
13 Essentials for Building a Cyber Security Offering

In the modern world of advanced cyber security, you’ll need a lot more than consumer-grade antivirus and firewall applications to get the job...

https://www.continuum.net/blog/13-essentials-for-building-a-cyber-security-offering
4 Ways to Create Upsell Opportunities with Your Clients: The Weekly Byte [VIDEO]

Upselling or cross-selling your existing clients can be tricky—and just because someone has purchased one or two of your services doesn’t mean...

https://www.continuum.net/blog/four-ways-to-create-upsell-opportunities-with-your-clients
5 Trends MSPs Should Be Blogging About in 2019

Blogging has become a core component of any business’ marketing strategy. And, with the ability to reach thousands of readers, establish authority...

https://www.continuum.net/blog/5-blog-topics-msps-should-be-writing-about-in-2019
How Do You Market, Call and Set an MSP Sales Meeting?

If you want to accelerate sales and grow your MSP business, you can’t rely on leads coming to you and ringing your phones off the hook. You need...

https://www.continuum.net/blog/how-do-you-market-call-set-an-msp-appointment
4 Signs You Should Say “No” to a Prospect

I’ve written a lot of posts on how MSPs can generate new leads, improve close rates, and become more successful in sales and marketing—but I think...

https://www.continuum.net/blog/4-signs-you-should-say-no-to-a-prospect
Explaining "The Cloud" to Your Clients [VIDEO]

When it comes to solving the IT concerns of small- to medium-sized businesses (SMBs), “the cloud” is now a glaring contender. You’ve probably...

https://www.continuum.net/blog/explaining-the-cloud-to-your-clients-video
Important Tips for Improving Password Security

Sometimes it is the simplest or most obvious things that can be easily overlooked or taken for granted in life. The IT space is no different and...

https://www.continuum.net/blog/important-tips-for-improving-password-security
How to Leverage Product Demos When Selling MSP Services

During the typical MSP sales process, countless hours can be spent talking to prospects about the value of your managed IT services. However, how...

https://www.continuum.net/blog/how-to-leverage-product-demos-when-selling-msp-services
Where Does the Managed Services Market Stand Today?

In the last quarter of 2018, it should come as a surprise to no one that the managed services market is changing, and the catalyst for that change...

https://www.continuum.net/blog/where-does-the-managed-services-market-stand-today
4 Cyber Security Resources to Improve Your Go-To-Market Strategy: The Weekly Byte [VIDEO]

Cyber security doesn’t sell itself, and your go-to-market strategy needs to be well-established before you begin engaging in sales conversations...

https://www.continuum.net/blog/four-cyber-security-resources-to-improve-your-go-to-market-strategy
Understanding the Essential Eight: Multi-Factor Authentication and Daily Backups

As we near the end of our series on understanding the Essential Eight, we’re leaving the easiest strategies for last—but they’re no less important...

https://www.continuum.net/blog/understanding-the-essential-eight-multi-factor-authentication-and-daily-backups
The Top 5 MSP Blog Posts of October 2018: Halloween Edition

Happy Halloween! It’s time to break out the cobwebs and the candy, because another month of managed IT services blog posts is on the books. To get...

https://www.continuum.net/blog/the-top-5-msp-blog-posts-of-october-2018-halloween-edition
9 Last-Minute Halloween Costume Ideas for MSPs

With Halloween right around the corner, have you figured out what you’ll be dressing up as? If not, don’t fret—this post contains nine...

https://www.continuum.net/blog/9-last-minute-halloween-costume-ideas-for-msps
Why MSPs Should Avoid Security Scare Tactics this Halloween: The Weekly Byte [VIDEO]

When selling cyber security, MSPs will often attempt to “scare” their customers into purchasing a new solution—but the reality is that these...

https://www.continuum.net/blog/why-msps-should-avoid-security-scare-tactics-this-halloween
How Do Businesses Stand a Chance Against Today’s Cyber Security Landscape?

Ah security. We constantly hear and talk about it, yet it continues to be the piece of the puzzle that so many companies struggle with. It’s such...

https://www.continuum.net/blog/how-do-businesses-stand-a-chance-against-todays-cyber-security-landscape
Machine Learning: Game-Changing Innovation or Hype?

Legacy approaches to cyber security rely on threat signatures and blacklists for cross-referencing known threats. Shortening malware lifespans...

https://www.continuum.net/blog/machine-learning-game-changing-innovation-or-hype
Homepage Housekeeping: Four Keys to Making a Strong First Impression | The Weekly Byte [VIDEO]

Your website’s homepage is all about first impressions, and whether or not you can effectively encourage visitors to engage with content, learn...

https://www.continuum.net/blog/homepage-housekeeping-four-keys-to-making-a-strong-first-impression
Bridging the Chasm Between Lead Acquisition and the MSP Sale

When asked about the lifecycle of a sale, it is common for many businesses to discuss a clear and strict division between the duties of marketing...

https://www.continuum.net/blog/bridging-the-chasm-between-lead-acquisition-and-the-msp-sale
6 Things You Should Never Leave On Your Desk at the Office: The Weekly Byte [VIDEO]

There’s no denying the importance of having the right security software and tools in place to protect your customers—but what about physical...

https://www.continuum.net/blog/six-things-you-should-never-leave-on-your-desk-at-the-office
Partner Spotlight: Why MSPs Should Go to Industry Events

It can seem on the face of it that industry events are expensive to go to, especially if you have to fly to get there, add the hotel costs and the...

https://www.continuum.net/blog/partner-spotlight-why-msps-should-go-to-industry-events
Which Managed Services Pricing Strategy Is Right for You?

Pricing is something many businesses struggle with, and MSPs are no exception. Price your offerings too high, and you might not find a great...

https://www.continuum.net/blog/which-managed-services-pricing-strategy-is-right-for-you
Making Money with Layered Security: Challenges and Opportunities in a Shifting Threat Landscape

A shifting cyber threat landscape is putting increased pressure on MSPs entrusted with security services. In addition to protecting clients from...

https://www.continuum.net/blog/making-money-with-layered-security-challenges-and-opportunities-in-a-shifting-threat-landscape
Explaining "Phishing" to Your Clients [VIDEO]

It’s National Cyber Security Awareness Month, and this week’s theme is all about security knowledge and education. Security education is key to...

https://www.continuum.net/blog/explaining-phishing-to-your-clients-video
Breaking News: Advanced Persistent Threat Activity Exploiting MSPs

On Wednesday, October 3, the U.S. Department of Homeland Security (DHS) issued a warning to managed services providers (MSPs) and cloud services...

https://www.continuum.net/blog/breaking-news-advanced-persistent-threat-activity-exploiting-msps
How to Boost Business with Network Assessments

Our team occasionally encounters questions from Continuum partners about the difference between our network assessment tools that are available to...

https://www.continuum.net/blog/how-to-boost-business-with-network-assessments
Here Are the Top Marketing Questions MSPs Are Asking

Marketing is essential to growing your business, yet it doesn’t come as naturally to most MSPs. But it’s OK, that’s exactly why we created the...

https://www.continuum.net/blog/here-are-the-top-marketing-questions-msps-are-asking
4 Simple Steps for Better Online Security

Did you know that October is National Cyber Security Awareness Month? As a collaborative effort between government and industry, National Cyber...

https://www.continuum.net/blog/4-simple-steps-for-better-online-security
How MSPs Can Drive Success with Account Based Marketing: The Weekly Byte [VIDEO]

Account-based marketing (ABM) is a great way to drive business by targeting individual prospects and high-value opportunities—and it’s quickly...

https://www.continuum.net/blog/how-msps-can-drive-success-with-account-based-marketing
Live from Navigate 2018: Day 3 Coverage

Greetings again from day three of our Navigate 2018 conference, focused on empowering our MSP partners with the tools and insights they need to...

https://www.continuum.net/blog/live-from-navigate-2018-day-3-coverage
Live from Navigate 2018: Day 2 Coverage

Greetings again from day two of Navigate 2018, Continuum’s user conference focused on empowering our MSP partners with the tools and insights they...

https://www.continuum.net/blog/live-from-navigate-2018-day-2-coverage
Live from Navigate 2018: Day 1 Coverage

Greetings from Boston at Navigate 2018, Continuum’s user conference focused on empowering our MSP partners with the tools and insight they need to...

https://www.continuum.net/blog/live-from-navigate-2018-day-1-coverage
Top 5 Warning Signs That Your Client is About to Leave You

What is one of the worst things an MSP can hear? “You’re fired!”

When a client leaves you, that’s called churn… and it’s really bad for your...

https://www.continuum.net/blog/top-5-warning-signs-that-your-client-is-about-to-leave-you
Stock Photography Do’s and Don’ts for Your MSP Website: The Weekly Byte [VIDEO]

Your website needs to have the right blend of copy, visuals and interactive content in order to attract and convert visitors—and when used...

https://www.continuum.net/blog/stock-photography-dos-and-donts-for-your-msp-website
The MSP's Guide to Getting the Right ROI from Industry Conferences

The right industry conference can be a game changer for your business, and when done the right way, it can present a goldmine of opportunities....

https://www.continuum.net/blog/the-msp-guide-to-getting-the-right-roi-from-industry-conferences
How to Turn Your Business Into a Resilient One

You’re in business to make money, but that’s not the only reason you started this professional adventure. Maybe you’re looking for a way to create...

https://www.continuum.net/blog/how-to-turn-your-business-into-a-resilient-one
Why MSP Technicians Need a Good User Experience (UX)

In my previous blog post, I gave you a brief history of user experience (UX) and why it’s important to think about, especially for MSPs. Whether...

https://www.continuum.net/blog/why-msp-technicians-need-a-good-user-experience-ux
5 Things Everyone Gets Wrong About Anti-Virus

It shouldn't be news to anyone that cyber threats are on the rise. As advanced hacking techniques continue to proliferate in the wild, the...

https://www.continuum.net/blog/5-things-everyone-gets-wrong-about-anti-virus
On-Page vs. Off-Page SEO: Which is More Important? | The Weekly Byte [VIDEO]

There’s no denying the value that an effective search engine optimization (SEO) strategy can bring to your marketing and sales efforts—but should...

https://www.continuum.net/blog/on-page-vs-off-page-seo-which-is-more-important
The Best Pieces of Advice for Growing MSPs

If you’ve been on LinkedIn recently, you’ve probably seen the #NextGenMSP challenge floating around. Started by Continuum, this challenge engages...

https://www.continuum.net/blog/the-best-pieces-of-advice-for-growing-msps
Ensuring Disaster Readiness as Hurricane Florence Approaches

On Thursday, Hurricane Florence is set to make landfall along the U.S. east coast. With officials warning that the Category 4 storm might produce...

https://www.continuum.net/blog/ensuring-disaster-readiness-as-hurricane-florence-approaches