Reduce the amount of time and money you spend managing client resources. Combine our Remote Monitoring and Management (RMM) software with our 24/7 Network Operations Center (NOC) and voila – you’re paying less to grow more.
Send a clear message to your clients – their critical business data is fully protected. With enterprise-level protection and recovery, you can proactively manage every aspect; from protected machines to the cloud.
We’ve built the infrastructure and hired the tech team so you don’t have to. Use our staff to offer full, expert customer service 24/7 – seen as being delivered by you. Expand your IT service offerings quickly without compromising your level of service.
We’re ready and waiting so you can deliver responsive and seamless customer service around the clock at a low fixed cost. Our NOC is supported by 520+ technical experts, 24/7. Our Help Desk works as an extension of your team, so your small and medium business clients will think it’s you – not Continuum – that’s giving them enterprise-level customer service whenever they need it.
The best way to handle alerts, client requests and invoicing is through a ticket-based workflow. Our IntelliMon system sifts through thousands of alerts and events, and automatically creates tickets only for issues that need immediate attention. Already have an integrated ticketing system? No problem. We integrate with leading Professional Services Automation (PSA) vendors.
It’s not easy projecting your future growth, which is why we don’t ask you to commit to large numbers of agents or long-term contracts. Our flexible ‘pay as you grow’ model gives you the ability to scale your services according to your current needs. Plus, our 100% cloud-based portal means no upfront hardware investment!
Looking at every client’s critical information in one place lets you manage all of your clients’ environments, devices and resources far more easily and efficiently. Did we say easy? Once you partner with us, simply download an agent and you are on your way. No hardware, no additional hiring, no capital expenditure, just world-class services for your clients.
The minute you become a Continuum partner, you have a dedicated account team committed to helping you succeed. They are your trusted advisors, walking you through our streamlined onboarding process and staying by your side to help increase your revenue. But learning doesn’t stop there. Continuum U, our online self-paced learning tool, keeps your technicians up-to-date on the best ways to use our solutions.
By partnering with Continuum, our managed services revenue grew by 92% in just one year without adding staff.
Thanks to Continuum's RMM and NOC services, Atlantic Data has tripled its scope of business.
Continuum's 'pay-as-you grow' approach just makes a lot of sense. They are the best fit for us.