Remote Monitoring and Management

Multitask with purpose. Be there for your clients. 

Unleash your full potential by combining our intelligent Remote Monitoring and Management (RMM) platform with our 24x7x365 Network Operations Center (NOC).


Redefining RMM

Resolving issues in your sleep? You’re not dreaming. Our RMM platform offers proactive problem resolution, backed by our 480+ NOC technicians that resolve thousands of alerts for you, 24x7x365.

We take care of everything, from restarting services to helping your client's CEO get his iPad synced at 2 am. And because we white-label our offerings, all your client sees is you - delivering expert, round-the-clock IT service on every level.

When you partner with Continuum, out-of-sight does not mean out-of-mind. Our intelligent platform allows you to operate effectively from wherever you have access to a browser – desktop, tablet or smartphone.

We believe your business will be most successful when you're well-rested and able to focus on the big picture. So let our Tech Advantage team finish your IT project work overnight and expand your scope of services - without forcing your techs to work nights and weekends.

Want to learn more? Chat with a Managed Services Expert


Vigilant Monitoring

Rule Based Monitoring

When you partner with Continuum, we’ll give you our unmatched vigilance and experience so you can enjoy greater efficiency and focus on growing your business. Gone are the days of setting individual thresholds, updating alerts or managing time-consuming maintenance.

We've established rules based on our years of experience monitoring tens of thousands of servers and handling more than ten million alerts a year – rules that determine what's needed to fix a given problem, rules that resolve issues faster, and rules that improve your operational efficiency.

WIth our RMM platform, you can monitor:

  • Windows
  • Linux servers
  • Mac desktops
  • SNMP & ICMP devices like printers and firewalls
  • Mobile devices including Android & iOS
  • VMware hosts
  • Hyper-V servers

Looking for more information? Download our RMM Product Brief


 

Simplified, Predictable Management

Jesse Armstrong Greystone Technology Group

Ensuring everything is up to date on your clients’ devices can be an overwhelming task. Luckily, we turn “easier said than done” into just plain easy. With hundreds of scripts that you can schedule, automated patching, and integrated ticketing, we've got you covered.

We also help you ensure your clients’ sites are set up consistently and reliably, and that their antivirus definitions are up to date and their applications are current.

The result? We make your life easier every day, helping you sleep better at night knowing you're in good hands.

Here are a few of our valuable features:

  • Proactive antivirus software management supporting 15+ vendors
  • Microsoft, Apple and third-party patching
  • Client Communicator system
  • Client-facing summary reports
  • Internal audit reports
  • Off-hours maintenance

Want to learn more about RMM? Check out this webinar to hear from a panel of managed services experts as they discuss essential RMM features, best practices and purchase considerations.