Service Desk - Extended IT Help Desk Support


A seamless extension of our Remote Monitoring & Management (RMM) platform. 

Our white-label IT help desk efficiently identifies and solves both simple and complex issues, helping you deliver superior customer service and support without exhausting your techs. 



Superior IT Help Desk Services

Let us take it from here - trust us, your technicians will thank you. During the day, we answer the phone and keep your clients happy so your techs can focus on onsite projects and business growth. On nights, weekends and holidays, they can rest easy while we do the heavy lifting. And when your technicians need to check on a client or ticket, it will be readily available thanks to our streamlined integration with leading professional services automation (PSA) tools.

By leveraging our service desk, you'll be joining more than 400 MSPs and 27,000 end-users to whom we already provide Level 1 and 2 support. Backed by Continuum’s 520 Network Operations Center (NOC) technicians, we also automatically provide Level 3 and 4 support when your customers encounter major server or application problems such as Exchange or Active Directory errors. Our Service Desk support includes:

  • Microsoft and Apple desktop operating systems
  • Thin clients and virtual desktop infrastructure (VDI)
  • E-mail applications and browsers
  • Microsoft Office and leading third-party applications
  • Limited hardware and network troubleshooting
  • Printer installation and support
  • Mobile phones and tablets
  • User administration
  • Desktop performance problems
  • Virus and malware infections

We'll even complete your small, multi-desktop projects at no extra cost - and our list of benefits is always growing.

Want more info? Download our Service Desk Product Brief or explore the keys to building a successful MSP service desk in this informative eBook.


Chris Stratton, President, IntelliSyn Communications
S
caling Your Managed IT Services Business

Purpose-built for MSPs, our services can easily adapt to your unique needs. Whether you sign up for support during normal business hours, after-hours or complete 24x7 coverage, our white-label IT help desk allows Continuum technicians to function as representatives of your business when your clients call.

We'll help you discover how to solve the ultimate managed IT services riddle –  how to grow your business without growing your IT staff.

See how our partners are making it happen!