Let us take it from here - trust us, your technicians will thank you. During the day, we answer the phone and keep your clients happy so your techs can focus on onsite projects and business growth. On nights, weekends and holidays, they can rest easy while we do the heavy lifting. And when your technicians need to check on a client or ticket, it will be readily available thanks to our streamlined integration with leading professional services automation (PSA) tools.
By leveraging our service desk, you'll be joining more than 400 MSPs and 23,000 end-users to whom we already provide Level 1 and 2 support. Backed by Continuum’s 480+ Network Operations Center (NOC) technicians, we also automatically provide Level 3 and 4 support when your customers encounter major server or application problems such as Exchange or Active Directory errors. Our Service Desk support includes:
We'll even complete your small, multi-desktop projects at no extra cost - and our list of benefits is always growing.
Purpose-built for MSPs, our services can easily adapt to your unique needs. Whether you sign up for support during normal business hours, after-hours or complete 24x7 coverage, our white-label IT help desk allows Continuum technicians to function as representatives of your business when your clients call.
We'll help you discover how to solve the ultimate managed IT services riddle – how to grow your business without growing your IT staff.