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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Meet the Newest Member of Your Security Team, Coach CISO: Episode 1 [VIDEO]

Posted by Meaghan Moraes on September 18, 2017

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Today, the term “cybersecurity” is at the tip of everyone’s tongue, yet many business still struggle to find the right security talent for their team. With cybersecurity threats growing more sophisticated by the minute, companies across the industry are looking for that unique and innovative security solution that will help them survive the threat landscape. As a managed services provider (MSP), you are tasked with the responsibility of providing your clients just that. However, the big question remains: to what lengths will you go as an MSP to keep your clients secure?

Any business’ first line of defense starts with its employees, but not all are as informed and prepared as you’d think. Sometimes employees need a leader—or a coach, if you will—to guide them on security best practices. In some cases, you might feel as though you need to employ a full-time cybersecurity coach to stay on-site with your clients and keep their employees in line. To see what I’m talking about, I’d like to introduce you to the newest member of your security team, Coach CISO!

 

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Topics: Cybersecurity and Threat Management, Managed Security Services

How and When to Refresh Content: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on September 18, 2017

When to Refresh Your Content

Content may be king, but that doesn’t mean you need to reinvent the wheel every time you want to create an asset. In fact, repurposing and refreshing existing resources can at times be even more valuable than building something new from scratch! In this episode of The Weekly Byte, we explore exactly how and when you should refresh your content—tune in now to learn more. 

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Topics: Sales and Marketing, The Weekly Byte, Inbound Marketing

Understanding HIPAA and Healthcare IT: Part 1

Posted by Britany DiCicco on September 15, 2017

Understanding HIPAA and Healthcare IT: Part 1

Before the beginning of 2017, Experian predicted that the healthcare sector would be the most targeted sector for cyber criminals to exploit. In May of this year, that prediction came to life when the malware known as WannaCry caused 37 of the health trusts in the UK’s National Health Service to shut down, eventually spreading across 150 countries. Unfortunately, this is just one of many cyber attacks that healthcare organizations have recently faced. Today, these organizations are seeking aid with HIPAA compliance and increased security, causing them to look to managed services providers (MSPs) for help.

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Topics: Information Security, HIPAA, Healthcare IT

How to Strengthen Your Technology Stack with Security

Posted by Chris Crellin on September 14, 2017

How to Strengthen Your Technology Stack with Security

As businesses of all sizes face a growing number of cyber threats, customers have come to expect that their managed services provider (MSP) will provide at least some level of IT security. After all, with stories like WannaCry, NotPetya attacks and the Equifax breach dominating today’s headlines, businesses are realizing that they need help to avoid becoming the next victim.

Despite this clear need for enhanced security, many MSPs still only offer basic security services, such as spam filtering and antivirus. To combat today’s sophisticated threats, MSPs need to add more robust security solutions to their technology stack. A well-rounded cybersecurity offering will help you better protect your clients, strengthen your relationships with them, and ultimately grow your business. Here are some steps you can take to strengthen your technology stack with security.

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Topics: Cybersecurity and Threat Management, Managed Security Services, Navigate 2017

Growth Opportunities with Microsoft and Office 365

Posted by Ian Waters on September 13, 2017

Growth Opportunities with Microsoft and Office 365

The managed IT services space has gone through major changes over the last few years. The software we now support and the products we sell have been updated and improved drastically. What’s more, the shift to the cloud with Office 365 has meant that we all had to learn new skills and do some adapting of our own—with both our solutions and our way of thinking.

Luckily, many of us in the IT world are problem solvers and solution providers. New technologies provide new ways to solve old problems, and we embrace it! There are many growth opportunities available for MSPs today, so let’s take a deeper look into a few that can help you bring in extra revenue this year.

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Topics: Revenue Growth and Profitability, Backup and Disaster Recovery

How to Establish a Sustainable and Repeatable Process for Responding to Cyber Attacks

Posted by Moshe Binyamin on September 12, 2017

How to Establish a Sustainable and Repeatable Process for Responding to Cyber Attacks

By making a commitment to ensuring you have a sustainable and repeatable process for mitigating and addressing cyber attacks, you’ll be able to build stronger relationships with your clients and grow your business. When the clients you serve know they can count on you and your team of experts to help them in an IT crisis, such as a ransomware attack, you have the advantage.

Here are some key tips that will help your managed services business establish and solidify a process for responding to cyber attacks and be ready to take on the growing threat landscape.

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Topics: Cybersecurity and Threat Management, Managed Security Services, Navigate 2017

Top 10 Things to Look Forward to at Navigate 2017

Posted by Courtney Margossian on September 11, 2017

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Navigate 2017 is less than one month away, and we can’t wait for partners from all over the world to join us in Las Vegas. Navigate and has consistently been the premiere event for Continuum MSPs to attend, and this year is sure to be nothing short of that. Whether you’re attending Navigate, hoping to get off the waitlist, or just curious about what you might be missing, check out these top ten things to look forward to at Navigate 2017!

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Topics: Navigate 2017

Website Navigation Best Practices to Improve UX: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on September 11, 2017

Website Navigation Best Practices to Improve UX

Navigation is one of the most important elements on your website—it helps direct traffic, shows your users what type of content lives on your website, and more. But without proper organization, effective language and other important components, your navigation may actually deter visitors and prevent them from engaging with your website. In this episode of The Weekly Byte, we offer several best practices to help you optimize your navigation to improve the user experience (UX) of your website!

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Topics: Sales and Marketing, The Weekly Byte, Inbound Marketing

Preparing for Hurricane Irma: Final Reminders and Best Practices for MSPs

Posted by Lily Teplow on September 8, 2017

Preparing for Hurricane Irma: Final Reminders and Best Practices for MSPs

With Hurricane Irma set to make landfall this weekend, we wanted to provide several important reminders to both Continuum partners and other MSPs or IT service providers with customers in the affected area. 

The National Hurricane Center expects “severe hurricane conditions” over portions of the Florida peninsula and Florida Keys beginning late Saturday evening, and Florida Gov. Rick Scott said the storm has the potential to “catastrophically devastate” the state.

While public safety and rescue operations are always the top priorities following a disaster scenario, there are a number of other processes and practices IT providers must put into place to ensure that their customers are able to recover and resume operations as quickly as possible.

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Topics: Industry News, Backup and Disaster Recovery

Video Marketing 101: Q&A with Our Award-Winning Team

Posted by Lily Teplow on September 8, 2017

Video Marketing 101: Q&A with Our Award-Winning Team

We all know that a picture is worth a thousand words—but what about video? Today, marketers are responding to audiences' shorter attention spans by making content more interactive and visual—and it's paying off. In fact, videos are responsible for 74 percent of all internet traffic in 2017, according to data from Syndacast. So, if you don’t already have a video marketing strategy in place, you could be missing a tremendous opportunity. Managed services providers (MSPs) can leverage video marketing to engage with their target audience, market their IT services, and promote their business. But where exactly can you start?

Recently, the video team at Continuum won a 2017 Videographer Award of Excellence for our Continuity247 Archive video. I sat down with Joel Burgos, Digital Animator at Continuum, to discuss not only what this award means to him, but also the importance of video marketing today and how MSPs can work to implement it into their overall marketing strategy.

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Topics: Sales and Marketing, Video

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MSP Guide to Managed Services SLAs  [white paper]
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