MSP Blog Logo

BDR

Business Growth

Cybersecurity

Help Desk

MDM

RMM

Sales & Marketing

Subscribe


Empowering Your MSP Business to Grow and Prosper—One Post at a Time

The-Ultimate-Guide-to-Success-in-Managed-IT-Services


Featured Post

The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

Read Now

5 Ways to Retain Employees in Your MSP Business: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on July 16, 2018

WB_110

Hiring and retaining talent is one of the most significant challenges MSPs face today—and a widening skills gap (particularly in cyber security) isn’t helping. Fortunately, the right tactics and approach can help you overcome some of these challenges and keep your top performers. Tune into this episode of The Weekly Byte to learn more!

Read More

Topics: Hiring and Recruiting, The Weekly Byte, HR

Partner Spotlight: How Computer Consultant Team Achieves Balance Between Customer and Technician Satisfaction

Posted by Madison Kocis & Joann Li on July 13, 2018

Partner Spotlight: How Computer Consultant Team Achieves Balance Between Customer and Technician Satisfaction

For most IT service providers, customer satisfaction and technician satisfaction seem to be in perpetual unbalance. Think of it as a see-saw; when you focus heavily on the customer side by fulfilling their every need, it may cause your internal team to feel overburdened and overworked, leading to costly turnover. On the other side, prioritizing your tech team’s needs over your customers’ could result in spotty IT support and a poor customer experience. So, what’s the key to achieving balance between the two?

Fortunately, one successful MSP has it all figured out. Joe Nardone, President of Computer Consultant Team (CCT), recently sat down with Madison Kocis and Joann Li, two Sales interns from Continuum’s Cranberry Office, to discuss how CCT leverages Continuum’s transformative platform to increase satisfaction for both its customers and its employees.

Read More

Topics: Customer Service, Partner Success, Workforce Optimization and Employee Retention

7 Common Managed IT Services Mistakes to Avoid

Posted by Jeff Dennis on July 12, 2018

7 Common Managed IT Services Mistakes to Avoid

Managed services are still one of the fastest growing segments of the IT industry. Hiring a managed services provider (MSP) means businesses can focus on core competencies instead of bothering with complex back-end IT processes.

With a range of offerings like cloud computing, data security, network monitoring, systems management and more, MSPs can give businesses IT solutions for a range of issues they might encounter on a daily basis. But, as a managed services provider yourself, you have your own fair share of challenges.

Put simply, both your business and your client’s business can benefit if both parties can come together to achieve a common goal. But mistakes on your part can spell disaster for everyone involved! Don’t let these possible pitfalls stop you from achieving success. Here are seven mistakes you need to avoid to stand out as a reliable service provider.

Read More

Topics: Business Development and Growth, IT Service Delivery

The SMB vs. Today’s Security Landscape: Connecting the Dots

Posted by Lily Teplow on July 11, 2018

The SMB vs. Today’s Security Landscape: Connecting the Dots

Over the past few years, IT news headlines have been dominated by cyber security—its latest hacks, threats and defensive advancements. However, with all of this attention given to the enormous amounts of data stolen or the enterprise-level costs, it becomes difficult for the need for security services to resonate with your SMB customers.

While the stakes are at an all-time high for virtually every business, MSPs are challenged with changing this perception of “impending doom” and educating SMBs on the real threats to their business. Keep reading to discover how you can bring the evolving security landscape down to the SMB level and convince these businesses of the value of your managed security services.

Read More

Topics: SMB Trends, Cybersecurity and Threat Management, Managed Security Services

Your Client Asks You to Explain the Cloud. What Do You Say?

Posted by Joseph Tavano on July 10, 2018

Your Client Asks You to Explain the Cloud. What Do You Say?

As an MSP, you are responsible for the endpoints and IT environments of many clients. You are their IT expert, their technical wizard, and their resource for all things with a screen and a plug.

But the technical world that you inhabit on a daily basis isn’t the same as the top-level user experience that your client sees every day. Depending on the industry, they may understand less about technology than you may realize, which can lead to unnecessary confusion when it comes time to discuss services, pricing and additional products like advanced security and cloud solutions.

Read More

Topics: Sales and Marketing, Cloud Computing

Five Tips to Improve Your Clients’ Daily IT Security: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on July 9, 2018

WB_109

In the world of security, accountability and ownership are not exclusively an MSP’s or MSSP’s responsibility—there are also things that clients and end users must do to ensure they are protected from emerging threats and cyber attacks. In this episode of The Weekly Byte, we look at five tips you can give directly to your clients to help them improve their daily IT security!

Read More

Topics: The Weekly Byte, Cyber Security

Top 5 Reasons You Should Attend Sales Academy Foundations Training

Posted by Madison Lichtmann on July 6, 2018

Top 5 Reasons You Should Attend Sales Academy Foundations Training

Don’t you wish there was an easier way to master the art of selling managed services?

Continuum is proud to offer all our partners exclusive content and training catering to various roles through Continuum University, and we’re excited to expand Continuum University to provide in-person training opportunities designed specifically for you. Our first live Sales Academy Foundations training occurred in May, with MSPs joining us in our Cranberry Township office for an exclusive two-day training filled with content, learning, networking and entertainment. In this post, I'd like to go over the top five reasons why Sales Academy Foundations is so impactful for you and your MSP business.

Read More

Topics: Business Development and Growth, Sales and Marketing

5 Steps to Take After a Ransomware Infection

Posted by Hunter Smith on July 5, 2018

5 Steps to Take After a Ransomware Infection

As a managed IT services provider, it is vital that you do everything you can to prevent your clients’ machines from getting infected with any malicious software. Letting them know that they can take some simple precautions—like having adequate security software (antivirus and anti-malware) installed on their computer, applying OS security patches, not clicking on suspicious email links they don't recognize and not opening unexpected email attachments—can be game-changing for your role as their MSSP, security partner and advisor.

The five following tips will ensure you’re able to effectively communicate to your clients how to deal with ransomware and keep them as best protected as possible with your MSSP services.

Read More

Topics: Information Security, Cybersecurity and Threat Management

Happy 4th of July from Continuum!

Posted by Lily Teplow on July 4, 2018

Happy 4th of July from Continuum!

From all of us here at Continuum, we want to wish you a Happy 4th of July! We all know how hard MSPs work; IT never sleeps, and you’ve promised your customers with 24x7x365 support and uptime. However, with Continuum’s proactive solutions and Network Operations Center (NOC) handling the time-consuming, day-to-day IT management, our MSP partners are free to enjoy a holiday where...

Read More

Topics: Service Delivery and Operational Efficiency

5 Sales Strategies to Win Over Your SMB Clients

Posted by Lily Teplow on July 3, 2018

5 Sales Strategies to Win Over Your SMB Clients

Like most MSPs, your target market falls into the small and medium-sized business (SMB) category—which is where most of today’s businesses in the U.S. fall. And, like any other business, SMBs need assistance in managing and maintaining their IT environments. Managed IT services can provide the proactive maintenance, enhanced security and technical expertise they seek, but how can you convince them to choose you in their search to find the right IT provider?

The key is to win over their technological hearts and minds. To do so, though, you must be intimately aware of how they prefer to be sold to. If you apply the following strategies to your sales efforts, you’ll easily find success with your SMB clients and prospects.

Read More

Topics: Sales and Marketing, SMB Trends, Lead Generation

RMM 101: Must-Haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
comments powered by Disqus