MSP Blog Logo

BDR

Business Growth

Cybersecurity

Help Desk

MDM

RMM

Sales & Marketing

Subscribe

Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

Read Now

“KRACK” Attack: 3 Major Takeaways for IT Service Providers

Posted by Lily Teplow on October 18, 2017

“KRACK” Attack: 3 Major Takeaways for IT Service Providers

On Monday, a serious weakness was discovered in WPA2, a protocol that secures all modern protected Wi-Fi networks. The flaw allows potential attackers to leverage this vulnerability to break into the WPA2 security model and steal data flowing between wireless devices and the targeted Wi-Fi network. What’s so concerning about this particular attack—dubbed “KRACK,” which is short for key reinstallation attack—is that it works against all modern protected Wi-Fi networks, allowing attackers to not only read and steal information transmitted across Wi-Fi, but also potentially manipulate the data or insert malware.

So, what exactly is this KRACK attack and why is it so threatening? Considering that it is National Cyber Security Awareness Month, it’s even more critical that IT service providers understand what’s at stake given this newfound vulnerability. Here’s everything you need to know about the recent KRACK attack news, who’s most at-risk from this vulnerability, and the steps providers can take to mitigate these risks.

Read More

Topics: Industry News, Cybersecurity and Threat Management

Examining HITECH, Its Impact on HIPAA Regulations and the Consequences of Non-Compliance

Posted by Britany DiCicco on October 17, 2017

Examining HITECH, Its Impact on HIPAA Regulations and the Consequences of Non-Compliance

The Health Information Technology for Economic and Clinical Health (HITECH) Act was signed into effect in 2009, and upon its mandate, $19.2 billion was allocated toward increasing the use of Electronic Health Records (EHR) by physicians and hospitals. However, this increase in healthcare data being managed electronically ultimately made the medical community vulnerable to data breaches as their patient’s personal information became high risk. Because of this, the HITECH Act had a significant effect on the Health Information Portability and Accountability Act (HIPAA), where regulations needed to become more stringent in order to combat the enhanced risk of cyber threats.

HITECH changed the game drastically by expanding the compliance requirements of HIPAA. In fact, the original HIPAA requirements pale in comparison. What’s more, it forced healthcare organizations to make compliance a top priority. If you’re an IT provider servicing the healthcare industry, here are the most significant changes you need to be aware of.

Read More

Topics: HIPAA, Healthcare IT, Cybersecurity and Threat Management

Defining Your Value Proposition: Six Keys to Success | The Weekly Byte [VIDEO]

Posted by Brandon Garcin on October 16, 2017

Defining Your Value Proposition

One of the biggest challenges in MSP sales and marketing today is differentiating yourself from your competition—but with the right value proposition, your organization can stand apart from the rest with every pitch and presentation you make. Tune into this episode of The Weekly Byte to uncover six keys to creating an effective value proposition!

Read More

Topics: Sales and Marketing, The Weekly Byte, Inbound Marketing

Top 5 IT Security Posts for National Cyber Security Awareness Month

Posted by Lily Teplow on October 13, 2017

Top 5 Cybersecurity Posts for National Cybersecurity Awareness Month

October is known for many things—the oncoming of autumn, pumpkin spice products, and Halloween, to name a few. For IT service providers, however, this month is especially important because it is National Cyber Security Awareness Month.

Every year since 2004, October has been recognized as National Cyber Security Awareness Month in an effort to raise awareness about the importance of cybersecurity. As the threat landscape continues to grow and evolve, more and more businesses are demanding enhanced cybersecurity. Now, it’s up to IT providers like you to fulfill that need with your managed security services. In order to stay up-to-date on the latest threats and provide clients with the resources they need to stay safe online, we’ve rounded up our most popular cybersecurity blog posts from this year. Keep reading for endless tips on how you can increase your clients’ cyber resilience!

Read More

Topics: Industry News, Cybersecurity and Threat Management

Incorporating Cybersecurity: How to Practice What You Preach

Posted by Chris Johnson on October 12, 2017

Incorporating Cybersecurity: How to Practice What You Preach

I have spent the better part of 20 years in the IT Support and IT Management business, and I have come to the conclusion that we are collectively terrible at “eating our own dog food,” as the saying goes. What we do for our clients should be a reflection of what we do in our own environments, but many IT service providers fall short in this regard.

As we make the transition from offering traditional managed services to incorporating security services into our stack, we’re taking on much more responsibility. Clients are now trusting us to provide them with the technology that can keep them protected, but how can they fully do so when we’re not also adopting this within our own business? Use the following tips to get started on practicing what you preach so your clients can enjoy better service delivery and increased satisfaction.

Read More

Topics: Cybersecurity and Threat Management, Managed Security Services

How to Equip Your Sales Team for the Pitch and Close

Posted by Lily Teplow on October 11, 2017

If you expect to grow your managed IT services business by closing more prospects, you can't leave your sales team to do all of the work alone. Salespeople can be that perfect combination of charismatic and trustworthy, but none of these skills can be put to use if they also have a limited understanding of your business and services. Your sales team needs to not only understand your products inside and out, but also the capabilities of your organization, as well as internal processes and the benefits of working with your company and solutions.

Once your sales team understands the main selling points for your offering and can discuss them with ease on a pitch or qualifying call, you have to help them communicate this information in a digestible and reader-friendly format that enables the sale. How has your progress been in winning new accounts and growing your business? Learn how to better assist your sales team by keep reading!

Read More

Topics: Revenue Growth and Profitability, Sales and Marketing

Combatting the Top 3 Challenges MSPs Face When Delivering Cybersecurity Services

Posted by Meaghan Moraes on October 10, 2017

Combatting the Top 3 Challenges MSPs Face When Delivering Cybersecurity Services

The need to strengthen information security across all networks is now a universal truth. Yet, the demand for cybersecurity services is significantly outpacing the supply. For managed services providers (MSPs), this is a huge opportunity to simplify cybersecurity for their clients and grow their business.

In order to seize this chance to effectively protect your clients and increase profitability, it’s crucial that you establish a scalable formula for defining and selling your security services. Here’s where you can start.

Read More

Topics: Cybersecurity and Threat Management, Managed Security Services

5 Website Mistakes That Are Hurting Your Google Ranking: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on October 9, 2017

5 Website Mistakes Hurting Your Google Ranking

Google’s search algorithm is complex and constantly changing, and if your website isn’t keeping up with the latest trends and expectations you may find yourself falling through the ranks and losing visibility. In this episode of The Weekly Byte, we cover five website mistakes that may be hurting your Google presence—tune in now to avoid these pitfalls! 

Read More

Topics: Sales and Marketing, The Weekly Byte, Inbound Marketing

6 Ways to Transform Your Website into a Lead-Generation Engine

Posted by Lily Teplow on October 6, 2017

6 Ways to Transform Your Website into a Lead-Generation Engine

Today, a solid presence on the web is a must-have for businesses. A great website can help you drive valuable leads into your sales pipeline and generate a steady stream of prospects to engage with. However, this is all dependent on if you’ve got the right content and layout.

So, what makes an MSP website most successful? Well, I’ve had the chance to look at a look of MSP websites—whether it be in my day-to-day or at the Grow Your Business Hub at Navigate—and I’ve noted a few key essentials. Let’s go over the six elements to include on your website in order to generate more leads and create a positive experience for your users.

Read More

Topics: Sales and Marketing, Website Optimization and Design, Lead Generation

Live from Navigate 2017: Day 3 Coverage

Posted by Lily Teplow on October 5, 2017

Navigate-Day-Three-Coverage.png

Greetings again from day three of our Navigate 2017 conference, focused on empowering our MSP partners with the tools and insight they need to define their path and achieve success in the IT space.

Day two was jam packed with informative breakout sessions, enlightening keynotes presentations, plenty of announcements and discussions about Continuum Security and much more! To briefly recap all that we covered in the past three days and the fun that we’ve had along the way, take a look at the video below:

Read More

Topics: Business Development and Growth, Industry News, Navigate 2017

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
comments powered by Disqus