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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Your 2018 Business-Wide Success Guide | Part 3: Driving Client Satisfaction

Posted by Nicole Hunter Hart on December 13, 2017


For any service provider business, client satisfaction is the key currency. Not only is it essential to your business’ success, it impacts your top and bottom line as well as your ability to onboard new clients. Keeping a pulse on client sentiment offers insight into your operational efficiency and overall business experience. So, how can you ensure that your clients are content with your IT services? 

This series is designed to help you plan for and achieve success in 2018. Each post digs into a specific department of your business, helping establish a success plan with useful and tangible strategies. In the previous post, we discussed how you can generate more sales opportunities to fuel business growth. Today, we’ll learn how to successfully retain existing clients, attract new ones and make client satisfaction a driver for your MSP business.

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Topics: Business Development and Growth, Client Acquisition and Management

Understanding the MSP Sales Process Part 4: Making the Close

Posted by Blake Loughran on December 12, 2017

Understanding the MSP Sales Process Part 4: Making the Close

We’ve finally come to the end of my series, Understanding the MSP Sales Process, where we’ve been learning about the four key stages of the MSP sales process. In the first three segments, we conveyed a practical approach for generating new prospects and gathering the proper information to form proposals that gain interest. Today, we’re going to dive into how you can identify the right signals and get buy-in from decision makers to confidently close more deals.

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Topics: Sales and Marketing, Client Acquisition and Management

Gated vs. Ungated Content: When to Use Each | The Weekly Byte [VIDEO]

Posted by Brandon Garcin on December 11, 2017

Gated vs. Ungated Content

One of the most important functions of a modern MSP website is lead generation—and one of the best ways to actually generate new leads is by using gated content. In this episode of The Weekly Byte, we explore the concept of gated content and when it does (or doesn’t) make sense to gate certain assets!

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Topics: Sales and Marketing, Website Optimization and Design, The Weekly Byte

The Accelerated Route to Success in the Managed Security Services Space

Posted by Meaghan Moraes on December 8, 2017

The Accelerated Route to Success in the Managed Security Services Space

The potential risks and damages associated with modern cyberattacks are escalating exponentially, and virtually every business has at least some level of vulnerability today. Without the right protection and preventative measures in place, your clients—particularly those in the SMB space—won’t stand a chance in today’s fast-paced and constantly changing threat landscape.

Security plays such an integral role in the modern IT environment. All service providers now need to be prepared to support it in order to survive and continue thriving. So how can MSPs accelerate their entry into the managed security space? The following points illustrate what it takes to build an effective, successful and scalable managed security services offering.

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Topics: Cybersecurity and Threat Management, Managed Security Services

When Talent Meets Tools: How to Enable Your Technical Team for Success

Posted by Ian Waters on December 7, 2017

When Talent Meets Tools: How to Enable Your Technical Team for Success

In order to deliver world-class IT services to your clients, your technical team needs to be set up for success. Having a great team dedicated to delivering high-quality support is essential, but not having the right tools in place to manage service requests and quickly resolve issues is going to hold your team back.

Over the years, I’ve worked with and spoken to many managed service providers (MSPs), and I’ve found that the ones who are thriving are all using well established tools to do things smarter, quicker and achieve a higher standard than those who don’t. Would you like to be among these successful MSPs? Keep reading to discover which tools you can leverage to make your tech team more efficient and your business more profitable.

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Topics: Remote Monitoring and Management, Workforce Optimization and Employee Retention, Service Delivery and Operational Efficiency

Your 2018 Business-Wide Success Guide | Part 2: Selling Upstream

Posted by Robert Kocis on December 6, 2017

Your 2018 Business-Wide Success Guide | Part 2: Selling Upstream

As more companies begin to invest in managed services in the year to come, developing the right sales strategy is top of mind for all IT service providers. However, due to longer sales cycles, higher cost of sales and new buyer behavior, selling managed services is quite different than selling any other kind of technology. Providers can no longer take the “same old sales” approach if they’re to generate viable sales leads and grow their business. So, how can you adapt your sales strategy in 2018?

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Topics: Revenue Growth and Profitability, Sales and Marketing

How to Hire and Retain the Right IT Experts

Posted by Scott Wittstock on December 5, 2017

How to Hire and Retain the Right IT Experts

As an IT service provider, one of the biggest challenges we face is hiring and retaining the right IT experts. Empowering our customers with technology is at the core of our business, which means that we must employ a pool of talented people who are knowledgeable on the diverse range of technologies that our customers use. These experts need to be well versed in any network, computer, server, mobile device, cloud and much more.

I’ve barely scratched the surface with these items, but it serves as a reminder just how much we expect out of our IT people. Keep reading to discover my tips on what you should look for when hiring for your MSP business and how you can grow and retain the best IT talent.

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Topics: Business Development and Growth, Hiring and Recruiting, Workforce Optimization and Employee Retention

Four Ways to Generate More Leads in 2018 Without Spending a Dollar: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on December 4, 2017

How To Generate More Leads in 2018

There’s a lot to figure out as we move into 2018, and you’ll want to make sure you’re spending time developing the right sales and marketing plans—but what if you don’t have the budget needed to invest in a formal marketing strategy? Fortunately, there’s a lot you can do to bolster your lead generation efforts without spending a single dollar—and we cover four examples in this episode of The Weekly Byte!

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Topics: Sales and Marketing, The Weekly Byte, Inbound Marketing

10 Reasons Why Small Medical Practices and Community Hospitals Are the Principal Target of Cyber-Attacks

Posted by Britany DiCicco on December 1, 2017

10 Reasons Why Small Medical Practices and Community Hospitals Are the Principal Target of Cyber-Attacks

Cybercriminals are constantly searching for their next big exploitation opportunity, and medical practices are usually the target. In recent years alone, we’ve seen an avalanche of awful breach news that shook many medical organizations. But why are medical records such a popular target for cybercriminals, and what can be done about it?

If you’re a managed service provider (MSP) servicing the healthcare industry, your clients need to know exactly why they are a prime target for cybercriminals and how you can help bolster their defenses. If you’re looking to break into the healthcare vertical, the following ten reasons serve as your perfect argument to persuade medical practices to invest in your services.

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Topics: Information Security, Healthcare IT, Cybersecurity and Threat Management

Protect Yourself and Clients from Malware

Posted by Hunter Smith on November 30, 2017

"Attention! We've detected malicious activity on your computer. Download antivirus now."

Spyware, Keyloggers, Scareware (described in example above), Ransomware and more. It seems like malware, or malicious software, lurks around every corner of the Internet, be it in a threatening email attachment or false online advertisement. There are now newer, subtler ways for your clients to have their personal data stolen, and few will be able to detect the warning signs of the various types of malware attacks before the damage is done and the data is lost. It is time to teach yourself and your clients how to prevent malware from causing unnecessary problems on your computers and servers.

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Topics: Data Protection, Backup and Disaster Recovery, Mobile Device Management and IT Mobility, Cybersecurity and Threat Management

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