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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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What’s the Difference Between MSP and MSSP?

Posted by Chris Johnson on August 23, 2017

What’s the Difference Between MSP and MSSP?

It seems like every day we see the term MSSP, which stands for managed security services provider, arise more frequently. This is generally due to the rise in IT services providers beginning to dabble in cybersecurity. However, what exactly does this term entail, and how does it differ from the traditional MSP?

Whether you’re looking to learn more about incorporating security services into your offering, or fully make the transition to MSSP, this post will be your guide to the various roles, responsibilities, and functions of a managed security services provider.

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Topics: Cybersecurity and Threat Management, Managed Security Services

The Untold Benefits of Increased Visibility

Posted by Tara Callinan on August 22, 2017

The Untold Benefits of Increased Visibility

After you close a new client contract, what should be your next step? Successful managed services providers (MSPs) will start with planning, meaning they’ll look to their team to determine the right people to take on the job. If you’re like most MSPs, however, there might be one thing holding you back: you don’t have any insight into who on your team is available to take on more work!

As an MSP business owner, you’re focused on serving your clients and overseeing projects in the most efficient way possible. Therefore, you need to have a clear view of your team schedules to ensure everyone is being utilized to their fullest potential. With this kind of visibility, you can assign tasks accordingly, avoid overworking someone who already has their plate full, and most importantly, ensure your projects stay within scope. So, to give you the visibility you need to run a more successful MSP business, here are three ways you can leverage smart automation technology to improve collaboration and efficiency.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention, Service Delivery and Operational Efficiency

How to Align Your Content with Buyer Stages: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on August 21, 2017

The Weekly Byte Episode 68

Content plays a crucial role in your marketing and sales efforts—but in order to maximize its effectiveness, you’ll need to align your resources with appropriate buyer stages to ensure you’re using the right assets at the right time. In this episode of The Weekly Byte, we explain how to map your marketing materials to your sales funnel to increase conversion rates and reduce sales cycles!

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Topics: Sales and Marketing, The Weekly Byte, Inbound Marketing

New Locky-Variant Ransomware: What MSPs and MSSPs Need to Know

Posted by Meaghan Moraes on August 17, 2017

New Locky-Variant Ransomware: What MSPs and MSSPs Need to Know

As an IT professional, you know how relentless ransomware attacks have become in today’s landscape. Recently, a variant of the notorious Locky ransomware has become part of a large-scale email-based campaign managing to slip past the defenses of some unsuspecting companies.

On August 9, the first campaign of a massive, worldwide ransomware attack was detected—and 62,000 phishing emails related to the attack have been identified as of last week. This new Locky-variant continues to unfold, powered from more than 11,625 distinct IP addresses in 133 different countries (the top five being Vietnam, India, Mexico, Turkey and Indonesia). As an MSP, here’s what you need to know about this new Locky-variant ransomware and how you can ensure you and your clients can remain protected against it.

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Topics: Cybersecurity and Threat Management, Managed Security Services

10 Security Questions That Will Help Prospects Realize Their Need for Your Services

Posted by Lily Teplow on August 17, 2017

10 Security Questions That Will Help Prospects Realize Their Need for Your Services

One of the biggest challenges for managed services providers (MSPs) looking to add new clients is that prospects don't always realize their need for managed IT services. A business that may be a prime candidate for your services may be operating under the mindset of, "I've come this far without your help, why should I pay for it now?" The tough part is getting these prospects to answer that question for themselves.

So, how do you go about getting your prospects to that "aha!" moment? You need them to truly understand the risks that are facing them. Once they do, there is a very good chance that they will realize that they can't afford to risk data loss, data breach or the downtime that many of these vulnerabilities present. Instead of preaching to your prospects for hours on end, try challenging them to answer a set of security questions for you to make them realize just how ill-prepared they may be.

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Topics: Data Protection, Backup and Disaster Recovery, Cybersecurity and Threat Management

Managing and Retaining Technicians: 6 Steps for Creating Value

Posted by Ian Waters on August 16, 2017

Managing and Retaining Technicians: 6 Steps for Creating Value

As a managed IT services providers (MSP), you understand that great technicians are hard to come by, and sometimes even harder to keep hold of. As business owners and managers, we invest so much time and money into staff recruitment and training that it can hurt when vital employees leave. All that investment literally walks out of the building, and if not addressed properly, that turnover can be a repeating drain on your business.

So, what are some tips for properly managing a team of technicians? If you are having trouble retaining your IT staff, it may be time to start engaging with your employees and implement a training and development plan.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention

What Should MSPs Know About the HIPAA Security Rule?

Posted by Britany DiCicco on August 15, 2017

What Should MSPs Know About the HIPAA Security Rule?

Today, managed services providers (MSPs) who service clients in the healthcare industry have to worry about compliance—it’s simply part of the job. These MSPs offer their services to small- and medium-sized medical practices who rely on them to keep their security architecture safe and compliant with HIPAA (Health Insurance Portability and Accountability Act). Bearing the burden of this responsibility means that MSPs must have encyclopedic knowledge about HIPAA, and also have the proper security tools in place to meet the stringent requirements that are associated with HIPAA compliance.

As the healthcare industry continues to move away from paper processes and adopt new technologies, they are becoming increasingly prone to cyber attacks. It’s now more important than ever for MSPs to fully understand the HIPAA Security Rule and enable the medical practices they serve to remain compliant.

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Topics: Information Security, HIPAA, Healthcare IT

How to Build an SEO Strategy Part 3: Long-Term Planning | The Weekly Byte [VIDEO]

Posted by Brandon Garcin on August 14, 2017

The Weekly Byte Episode 67

Ready to take your Search Engine Optimization (SEO) program to the next level? Now that we’ve had a chance to discuss the early development of an SEO strategy and explore how to create keyword-rich content, it’s time to dive into long-term planning and optimization of your strategy. Tune into this week’s episode to learn more about aligning business objectives with SEO, following Google updates and more! 

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Topics: Sales and Marketing, The Weekly Byte, Inbound Marketing

Benefits of Using an Integrated RMM and NOC Platform

Posted by Lily Teplow on August 11, 2017

Technicians play an absolutely critical role in every Managed Services Provider (MSP) organization today—but finding, hiring and retaining the right talent are often difficult and expensive processes. And while MSPs do need an in-house team to conduct onsite work and meet with customers, they can further-extend their capabilities and remain cost-effective by leveraging an outside Network Operations Center (NOC). 

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Topics: Business Development and Growth, Remote Monitoring and Management, NOC

Improving Your Work-Life Balance Part 3: The Right Behavior

Posted by David Deckard on August 10, 2017

Improving Your Work-Life Balance Part 3: The Right Behavior

Welcome back to my series, where I’ve been walking you through how you can improve your work-life balance one step at a time. In my previous posts, we’ve discussed having the right mentality for balance, as well as acquiring the right tools. For this final installment, let’s take a look at three of the habits and behaviors that can inhibit a healthy work-life balance, and then we’ll discover what actions you can take to help you become successful in your business and available in your personal life.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency

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MSP Guide to Managed Services SLAs  [white paper]
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