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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

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Featured Post

The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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How to Address Top SMB Cyber Security Challenges

Posted by Lily Teplow on August 17, 2018

How to Address Top SMB Cyber Security Challenges

When it comes to cyber security, the threats themselves—ransomware, phishing, etc.—are nothing we haven’t seen before. What is new, though, is the scope and the increased threat to small- and medium-sized businesses (SMBs).

Most SMBs today have a false sense of confidence; they don’t see themselves as worthy targets and assume they have nothing of value to an attacker. However, this leaves hackers thinking: “all the better to eat you with, my dear.”

But why is it that SMBs aren’t properly protected against today’s threats? Why are they so hesitant to change their cyber security strategy? To answer these questions, we did a little research into SMB security trends. Read on to learn which challenges they face and how you can position your managed security services as the solution.

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Topics: SMB Trends, Cybersecurity and Threat Management, Managed Security Services

Are You Selling Managed Services Based on the Value They Provide? Here's How to Know for Sure.

Posted by Nate Freedman on August 16, 2018

Are You Selling Managed Services Based on the Value They Provide?

I've spent a lot of my time working closely with MSP business owners—strategizing on sales and marketing—over the course of my career. If there's one particular trap that I see people constantly fall into when it comes to selling managed services, that I believe is absolutely worth exploring, it's not selling on their value.

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Topics: Sales and Marketing

How Managed Power Eliminates the Power Trip and Enables Efficiency for MSPs

Posted by John Tippett on August 15, 2018

How Managed Power Eliminates the Power Trip and Enables Efficiency for MSPs

For MSPs to be successful and as profitable as possible, getting the most efficiency from their time is a necessity. From networking, to remote monitoring, to professional services automation, to business continuity and disaster recovery, the more intuitive and time-saving their products are, the better.

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Topics: Service Delivery and Operational Efficiency, Navigate 2018

PGA of America Servers Hacked as Part of Ransom Scheme

Posted by Lily Teplow on August 14, 2018

PGA of America Servers Hacked as Part of Ransom Scheme

In an increasingly dangerous era of cybercrime, hackers have now found a new target: major golf tournaments. On August 8, news broke about the latest hacking attack against the Professional Golfers Association (PGA) servers, locking files and demanding ransom just days before the competition took place.

As an MSP, hacking and ransomware are not new concepts. However, news headlines typically only cover enterprise-level attacks, now including the PGA of America. So, how can you bring a major news story like this down to your SMB clients’ level?

In this post, we’ll take a closer look at the PGA server hack and how you can use this story to bring awareness to the need for your managed security services.

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Topics: Industry News, Cybersecurity and Threat Management, Managed Security Services

4 Ways to Leverage Multimedia on Your MSP Website: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on August 13, 2018

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Multimedia content is a great way to make your website more lively, engaging and interactive—and it can help significantly improve conversion and lead generation. In this episode of The Weekly Byte, we look at four ways you can leverage multimedia on your MSP website!

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Topics: Video, The Weekly Byte, Content Marketing

8 Ways to Build Your Brand Through Public Relations

Posted by Lily Teplow on August 10, 2018

8 Ways to Build Your Brand Through Public Relations

How does the public view your company? Are you top-of-mind for your industry? MSPs cannot live without public relations (PR), especially since all IT is local. Maximizing your brand's visibility within your community helps attract new prospects and define your current customers' opinion of you. You may think it's optional and really only useful for enterprise businesses, but it's a necessity for any company, regardless of company size, production, or goals.

In this post, we'll go over the value of good PR in managed IT services and provide some best practices when crafting a PR plan.

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Topics: Sales and Marketing, Lead Generation

6 Things MSPs Should Know About Checklists

Posted by Joshua Oakes on August 9, 2018

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Getting things done is an essential part of being in business. But it’s not as easy as it sounds. Increased task complexity, combined with the need to delegate, creates situations where you have to trust others on your team to perform essential tasks.

At IT Glue, we’ve found that the best way to make sure that everything gets done, in the right order, is by using checklists. For those in the know, checklists are powerful tools. For those not in the know, they’re probably used mostly for grocery shopping. Let’s take a look at some things you might not know about the humble checklist.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency, Navigate 2018

4 Reasons to Attend Continuum’s Navigate 2018

Posted by Lily Teplow on August 8, 2018

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With less than two months until Navigate 2018, there’s promise it’ll be the best one yet. Navigate is the only user conference in the IT channel that empowers MSPs to scale rapidly and improve their business metrics. This year, Navigate will bring attendees valuable content that’s tailored for MSP success, direct access to Continuum’s leadership team, collaborative networking opportunities to hear and learn from peers, and much more.

But these aren’t the only reasons why you’ll want to be there. Keep reading to discover four more ways we’re stepping up our game with Navigate 2018.

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Topics: Business Development and Growth, Navigate 2018

How to Break Bad IT Security Habits

Posted by Meaghan Moraes on August 7, 2018

How to Break Bad IT Security Habits

It seems like there’s always that one employee who’s not only careless when it comes to IT security, but also resistant to changing their habits—that inevitable hole in your systems that could easily crash your business. As an IT provider offering managed security, you have quite the undertaking to assume the responsibility of minimizing human error and strengthening your clients’ security posture. The question is, what does it take to break the bad security habits that have been embedded in countless SMBs?

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Topics: Cybersecurity and Threat Management, Security Awareness Training

Four Ways MSPs Can Improve Customer Retention: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on August 6, 2018

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Losing clients is one of the toughest challenges MSPs encounter—and in some cases losing a single customer can have a significant negative impact to your overall business. In this episode of The Weekly Byte, we focus on four ways MSPs can improve customer retention and better-protect their top accounts!

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Topics: The Weekly Byte, Client Acquisition and Management

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