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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

The-Ultimate-Guide-to-Success-in-Managed-IT-Services


Featured Post

The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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10 Free and Helpful Online Tools for MSPs

Posted by Ben Barker on January 17, 2019

10-Free-Easy-MSP-Tools

Everyone appreciates a helping hand. When you discover a free, online tool that makes your job easier, it can be hard to imagine life without it. With that in mind, we decided to reach out to you in order to compile a list of these helpful tools, all in one place. Why spend hours poking around online looking for a solution to your problem when it is very likely that one of your peers has already discovered and shared that solution?

 

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Topics: Business Development and Growth, Revenue Growth and Profitability

How to Sell Managed IT Services in 2019

Posted by Frank Bauer on January 16, 2019

A couple of years ago, I wrote a blog post called How to Sell Managed Services: Understanding the New Buyer Dynamic, a topic that's still top-of-mind for most MSPs today. In it I stressed that purchasing behavior has changed, rendering once popular sales strategies outdated and ineffective. Need proof on this? According to HubSpot, a mere two percent of cold calls result in an appointment. Clearly, there must be another way!

So let's say you're still struggling to fill your sales pipeline. You know what NOT to do because you've done it, and it isn't working. What then is the solution, how has it changed over time and what's driving that change?

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Topics: Revenue Growth and Profitability, Sales and Marketing

Which Major Forces Will Disrupt the MSP Market in 2019?

Posted by Lily Teplow on January 15, 2019

Which Major Forces Will Disrupt the MSP Market in 2019?

This year has already brought a lot of channel activity; whether through mergers and acquisitions—for both vendors and service providers—the naming of new CEOs and executives, or things to look out for in 2019. But which of the major trends in the market are actually worth watching?

To answer this question and more, I sat down with Continuum CEO Michael George. Recently, Michael shared his predictions for the managed services industry, alluding to three major forces that will disrupt the market. Keep reading for a deeper dive into these three forces, including exclusive insight from Michael on how to align your MSP business for success in 2019.

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Topics: Industry News, Revenue Growth and Profitability

Explaining "Your Security Value Proposition" to Your Clients [VIDEO]

Posted by Meaghan Moraes on January 14, 2019

Explaining-Your-Security-Value-Prop

As a growth-oriented MSP emerging as a cyber security leader, it’s crucial that you know your security value proposition like the back of your hand. More specifically, you need to be able to effectively articulate your security value prop to your clients and prospects.

Since your SMB client-base is now the primary target of cyber attacks, they require the utmost protection with advanced tools and protocols. And, that’s exactly what they rely on you for—in fact, that may assume that their level of cyber security has been “good enough” for years.

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Topics: Video, Explaining IT Series, Cyber Security, Cybersecurity and Threat Management

Exciting IT Channel Progress: What the CMIT Acquisition Means for MSPs

Posted by Meaghan Moraes on January 10, 2019

Exciting-IT-Channel-Progress-What-the-CMIT-Acquisition-Means-for-MSPs

2019: what a time to be in the managed services industry. With the rise of cyber security, the quest to solve the skills gap, and increased investment in mergers and acquisitions to name a few, there's been a lot of fascinating movement as of late—and Continuum and our partners are here for it. 

The recent acquisition of CMIT Solutions by private equity firm Craftmans Capital speaks to this exciting time. Read on for more details on this new development and advice for MSPs working to find that secret recipe for success in this market.

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Topics: Managed Security Services, Mergers and Acquisitions, IT Service Delivery

7 Reasons Every MSP Should Adopt Inbound Marketing

Posted by Lily Teplow on January 9, 2019

The advent of inbound marketing has leveled the competitive playing field. Size no longer matters, because Web-based marketing is entirely accessible and extremely affordable. These seven concepts define key differences between inbound and outbound marketing and explain why every MSP should adopt an inbound approach to marketing.

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Topics: Sales and Marketing

PCI DSS Back to Basics: Quick Tools and Tips for MSPs

Posted by Mark Cline on January 8, 2019

PCI-DSS-Compliance

When it comes to the PCI DSS compliance discussion with your clients, things can get confusing fast. Merchants have many voices telling them various bits of information about their compliance—the bank, the payment processor, the POS solution provider, the POS integrator and so on. Most of the time, the information provided is out of context, incomplete or flat-out incorrect. As their IT service provider, you can play a central role in cutting through the confusion and providing a clear path to compliance.

Oftentimes, the best way to optimize your client relationships is getting back to basics. The following PCI DSS reminders and suggestions will help you effectively step in as the technology advisor and resource your customers will rely on to clarify the complexities of the IT channel. 

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Topics: Information Security, Data Protection, PCI Compliance

5 Ways MSPs Can Beat the Competition: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on January 7, 2019

Five Ways MSPs Can Beat the Competition

As we move into 2019, the managed services market is looking more competitive than ever before—and it can be difficult to differentiate yourself from other MSPs and IT providers. Fortunately, the right mindset and business practices can help you win out over the competition. In this episode of The Weekly Byte, we look at five ways MSPs can beat the competition! 

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Topics: Sales and Marketing, The Weekly Byte

Breaking: Hackers Target MSPs to Infiltrate SMB Data

Posted by Meaghan Moraes on January 3, 2019

Hackers-Target-MSPs

Data Resolution, a managed services provider (MSP) in California was hit by a Ryuk ransomware attack—the same malware strain that recently infected printing and delivery operations for multiple major U.S. newspapers—on Christmas Eve. As of August 2018, Ryuk ransomware had netted attackers over $640,000.

While Data Resolution, which has between 11 and 50 employees, assured customers that their managed enterprise resource planning (ERP) databases were safe, it’s unclear how much data was allegedly impacted. 

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Topics: Industry News, Cybersecurity and Threat Management

5 Cyber Security Realities that Didn’t Exist 5 Years Ago

Posted by Meaghan Moraes on January 3, 2019

5 Cyber Security Realities

A lot can change in five years. Think of where we are today—now flash back five years to 2014. What was happening? The Winter Olympics in Sochi, the Ice Bucket Challenge, and we were only on iPhone 6. The world looked a bit differently then, and business concerns and priorities were different too—especially for small-to-medium-sized businesses (SMBs).

In 2014, customer acquisition and retention and business growth were top goals for SMBs, top IT priorities were social media and mobility solutions, and within the top five challenges for SMBs was data protection, recovery and business continuity. It’s interesting to compare these areas to SMB budgeting priorities for 2019.

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Topics: Cybersecurity and Threat Management, Cyber Security, Information Security, Managed Security Services

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