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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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10 IT Stats for the Business-Savvy MSP: Your 2015 Managed Services Forecast

Posted November 14, 2014by Mary McCoy

weather-app-blog
Today, expect partly cloudy skies with 40% chance of showers in the evening.

Answer me this: Before you leave your house in the morning, do you check the weather app on your phone? Of course you do! You want to know how to dress accordingly and be prepared should the occasional flash flood hit.

As 2014 wraps up, we know what most of you MSPs are thinking - what about next year? What should I expect from the managed services market in 2015? Whether you're considering hiring new technicians, planning your budget, or tapping into a new market to expand your services offering, it's good to check the forecast. 


IT Job Demand

1. Over the next eight years, jobs in technology are predicted to grow 18% annually, compared to 10.8% in all other industries. [source]

2. By 2022, there will be a 37% increase in jobs in information security. [source]

3. The health IT market is expected to reach $56.7 billion by 2017! [source]

 

IT Budgets in 2015

4. 43% of IT executives expect their budgets to increase in 2015 (up from 36% in last year's study). [source]

5. The average expected increase in IT budgets in 2015 is 13.1%. [source]

6. The top 5 IT spending priorities for 2015 are as follows: [source]

1. Security
2. Cloud computing
3. Business analytics
4. Application development, upgrades or replacements
5. Wireless/mobile


Cloud Security

7. 44% of security leaders expect a major cloud provider to suffer a security breach in the next year. [source]

8. 86% of security leaders say that their organizations are now moving to the cloud. [source]

9. 75% of CISO's expect their cloud security budgets to increase dramatically over the next 3-5 years. [source]


Mobility & Mobile Device Management (MDM) Demand

10. Gartner analysts predict there will be 4.9 billion connected devices in 2015, up from 3.8 billion in 2014. [source]

 

Now, that you have an idea of what to expect in the coming year, you can properly outfit your business for success! Maybe you decide to invest in top IT talent or break into the lucrative MDM market. Either way, the business-savvy MSP plans ahead and packs an umbrella to continue evolving with the changing industry standards. 

That is, unless you like getting caught in the rain... 

 



Speaking of proper planning...

Are you offering your clients a Backup Disaster and Recovery (BDR) Solution?

Meet Mary! Mary McCoy is a Senior Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

Topics: Industry News

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