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The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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10 MUST-haves in an RMM + NOC Provider [Slideshare]

Posted May 28, 2014by Mary McCoy

A third-party RMM/NOC provider is like an MSP for the MSP. MSPs help their customers focus on their core competencies that produce revenue, while third-party providers:

  • free MSPs from cost and labor challenges so they can develop more accounts
  • bring more devices under management
  • increase utilization and revenue potential through expanded and advanced managed IT service offerings. 

Remember, no two service providers are alike. That's why we've compiled a checklist of 10 MUST-haves in an RMM + NOC Provider. Feel free to click along, and tweet @FollowContinuum any bullets that really stand out to you!

Want more managed IT services know-how?

This Slideshare is part of a larger eBook, The Definitive Guide to Managed IT Services
Download eBook ▸

Meet Mary! Mary McCoy is a Senior Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

RMM 101: Must-Haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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