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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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4 Benefits of Consolidating Your BDR Tech Stack in 2018

Posted February 6, 2018by Haylee Conradi

4 Benefits of Consolidating Your BDR Tech Stack in 2018

Backup and Disaster Recovery (BDR) has grown to become an essential offering that’s included in almost every modern MSP’s portfolio. With uptime now a critical component to SMB success and users demanding always-on access to data and applications, BDR is no longer just an add-on or optional service—it’s a must-have.

However, most current BDR offerings aren’t built to support the varied and wide-ranging backup use-cases that these businesses require, forcing MSPs to stitch together multiple solution and maintain a complex technology stack. Unfortunately, this can cause major problems down the line and stunt your growth and profitability. Keep reading to discover the operational and financial benefits of consolidating your BDR technology stack in 2018.

Benefits of Consolidating Your BDR Technology Stack

1. Single Source of Truth

First off, most BDR solutions use various technologies, which makes it difficult to resolve issues or make product improvements when working with multiple vendors. Additionally, using multiple tools means more portals to manage on your end and more technologies to learn. Not only can this lead to major gaps in coverage, but disparate tools can cost you extra cycles by spitting out false positives.

An integrated, consolidated BDR tech stack can provide MSPs with a single source of truth. Instead of troubleshooting backups that you thought were successful, consolidating BDR can help avoid significant time loss—allowing you to use that time to further other profitable business initiatives and delight your clients.

For example, with Continuity247’s proprietary Tru-Verify™ feature, MSPs can intelligently differentiate between false positives and true boot process. Tru-Verify auto-verifies the integrity of recovery points to ensure that the most recent recovery point of all protected machines can be virtualized in the event of a disaster. MSPs can also auto-generate email reports to demonstrate that data has been backed up successfully, giving you and your clients more confidence that their data is safe and accessible.

2. Improve Operational Efficiency

Let’s face it, we all know that managing multiple BDR tools is not the most efficient way to go about things—for both your business and your margins. When you’re constantly struggling with day-to-day BDR management, it takes time away from being able to service more clients, leading to unsatisfied customers. Also, managing multiple tools can quickly add up, leading to more costly time and training for your team as well as managing separate billing for multiple vendors.

On the other hand, leveraging a single platform means you can manage all your BDR needs from a centralized place. Without having to jump around from portal to portal, you’ll become more efficient and better service your clients’ needs. In addition, consolidating your BDR stack allows for better integration. You’ll lessen the gaps in coverage due to no overlap in functionality, and you’ll minimize the number of systems to integrate. What’s more, you can receive better support—having a single point of contact for immediate help and insight into your entire technology stack.


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3. Reduce Labor, Technology and Storage Costs

Many MSPs don’t consider the hidden costs that are associated with managing multiple BDR tools. But think about this: How much do you pay for your BDR platform every month? How much time do your technicians spend performing daily management of that tool? How much do you pay each technician that monitors and manages that software?

For many MSPs still in this situation, techs end up spending most of their time managing BDR tasks, day in and day out. Essentially, you’re paying a highly-skilled team member to jockey a BDR tool and perform routine tasks instead of using that resource to further develop the business, perform disaster recovery testing or discover new revenue opportunities.

The same can be said about BDR technology costs. Most unconsolidated solutions are priced and packaged differently, which makes is harder to maintain consistency across clients and maximize your margins—not to mention the added complexity of billing with different vendors.

Instead, a single, end-to-end BDR solution can be cheaper than the overall cost of all BDR tools combined. Additionally, consolidating you BDR tech stack gives way to more efficient cloud storage—allowing you to pool storage across all client sites. In turn, this helps you save on cloud storage costs and avoid paying for massive amounts of storage that are not used or needed.

4. Simplify and Maximize Vendor Relationships

Lastly, less vendors simply means it’s easier to manage your relationships. Creating strong relationships with your vendors can help you stay current on the products and services you use, while taking full advantage of existing features and the partnership as a whole. Additionally, focusing on relationships with strategic vendors can provide greater benefits to your MSP business—such as more training opportunities, support in sales and marketing, and being more engrained in driving direction of the solution you’re using.

Shifting to a Smarter BDR Solution

With the demand for effective BDR and true business continuity increasing, it’s time to shift to a smarter solution. Continuum's BDR solution is the most reliable and cost-effective solution on the market built specifically for the many needs of the MSP and the SMBs they serve. 

Recently, we released a new product offering within Continuity247, called Backup, which provides a simple and cost-effective backup solution for small business environments. In a market where client budgets and willingness to pay varies drastically, this allows partners to simplify their BDR technology stack in a more cost-effective manner and expand their BDR services through a unified, NOC-supported platform.

Click here to explore the power of Continuum BDR for yourself!

 

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Haylee Conradi is a Product Marketing Manager at Continuum, focusing on Backup and Disaster Recovery and Help Desk. Haylee is responsible for product positioning, messaging, and go-to-marketing strategies for Continuum’s growing solution portfolio. Prior to product marketing, Haylee supported the development of strategic partnerships with MSP community organizations, and managed acquisition and growth programs for the EMEA and APAC markets. Haylee holds a bachelor’s degree in Communications from Northeastern University and enjoys spending time outdoors and traveling to new places.

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