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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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5 Critical Cybersecurity Training Courses and Certifications

Posted January 31, 2018by Meaghan Moraes

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As an MSP, MSSP or IT service provider, you’re likely committed to effectively assessing vulnerabilities, securing networks and endpoints, and mitigating cybersecurity incidents in 2018. Of course, you know that the first line of defense against cyber threats in business is the employee, so ensuring that everyone in an organization is properly trained on security best practices is the vital first step. In fact, increased investment in employee training can reduce the risk of a cyber attack up to 70 percent, according to Wombat Security Technologies and the Aberdeen Group.

Both MSPs and their clients should be well versed in the latest cybersecurity developments and requirements—that’s why we’ve outlined five critical cybersecurity training courses and certifications built to ensure businesses are up-to-speed on security knowledge! Here are some key areas to consider.  

Naturally, incorporating cybersecurity education into your managed security services offering is your best move as an MSP. Your SMB clients are looking to you to provide them with the latest information, updates and best practices to maintain proper security and data protection. Regularly consuming security-focused content, taking training courses, and getting important security certifications are all great ways to stay ahead of the curve and ensure you’re prepared to provide real-time notifications and education to your clients.
 

Training Courses

Webroot Security Awareness Training

Cybersecurity leader, Webroot, offers a number of comprehensive training courses that cover: how SMB can reduce cybersecurity risks, meet compliance requirements, save time and costs by eliminating the need to remediate infections and breaches, and become a strong first line of defense instead of an easy target.

Webroot’s Security Awareness Training courses include:

  • Data security overview
  • Avoid phishers/social engineers
  • Understanding malware
  • Phishing
  • Passwords
  • Websites & software
  • E-mail
  • Physical access
  • Ransomware attack scenario
  • Compliance courses

U.S. Small Business Administration Cybersecurity for Small Businesses Course

The U.S. Business Administration offers a 30-minute, self-paced Cybersecurity for Small Business course. The exercise provides an introduction to securing information in small businesses and covers topics such as:

  • Defining cybersecurity
  • Explaining the importance of securing information through best cybersecurity practices
  • Identifying types of information that should be secured
  • Identifying the types of cyber threats
  • Defining risk management
  • Listing best practices for guarding against cyber threats.

Certifications

CISSP - Certified Information Systems Security Professional

The CISSP is a globally recognized cybersecurity certification that confirms an individual’s knowledge in the field of information security. In fact, it is one of the most widely recognized credentials in the security space. CISSPs are professionals who define the architecture, design, management and/or controls that assure the security of business environments.

GCIH - GIAC Certified Incident Handler

GIAC’s GCIH certification focuses on detecting, responding to and resolving computer security incidents by understanding common attack techniques, vectors and tools. It’s important that employees earn certifications across spectrums. This ensures that knowledge is diverse and comprehensive and improves the ability to take the correct actions in any situation.

CISA – Certified Information Systems Auditor

The CISA certification is a globally recognized certification for IS audit control, assurance and security professionals. Being CISA-certified showcases your audit experience and skills, and demonstrates you are capable to access vulnerabilities, report on compliance and institute controls within the enterprise. This designation will enhance your ability to provide a broader analysis of controls, risk and vulnerabilities within the business.

Brushing up on cybersecurity best practices is critical for MSPs working to better protect their clients. We hope these resources serve you well in your quest to bolstering business.

 

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Meaghan Moraes is a Content Marketing Manager at Continuum, focusing on inbound and content marketing efforts surrounding cybersecurity and threat management. With several years of agency and tech marketing experience, Meaghan specializes in driving leads and conversion with her strategic and creative digital marketing content. In her spare time, she enjoys writing poetry, playing the piano, boxing, and exploring Boston’s best restaurants.

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