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The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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Lily Teplow

Lily is a Content Marketing Manager at Continuum and is passionate about helping businesses solve their biggest challenges. She is responsible for managing Continuum’s MSPblog and writing on a variety of topics, from sales and marketing to cybersecurity, helping establish authority in the MSP market. Lily is also a seasoned content creator and has supported Continuum’s PR and media efforts. In her spare time, Lily enjoys singing, traveling the world, and cheering on her favorite Boston sports teams!
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Recent Posts

Continuum Awarded with Three New Accolades

Posted by Lily Teplow on December 13, 2018

As the saying goes, “Tis the season to be jolly,” and we’re especially jolly about some recent accolades awarded to Continuum and our team. Not only do these reflect the innovation we’re bringing to the industry, but also our commitment to empowering our partners with best-in-class solutions.

So without further ado, let's take a look at three new awards and recognitions Continuum is adding to its trophy case.

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Topics: IT Community, award

5 Non-Monetary Compensation Strategies Every MSP Should Be Using

Posted by Lily Teplow on December 12, 2018

5 Non-Monetary Compensation Strategies Your MSP Should Be Using

Money is many things, but it isn’t everything. It can be tough out there for managed IT services providers who want retain top talent but don’t always have the means to pay them. Luckily, there are several non-monetary ways that you can offer your employees compensation that actually help to enrich your staff’s daily work environment.

In the spirit of the upcoming new year, look to incorporate these non-monetary compensation strategies. As a result, you could see a more positive company culture, more engaged employees, and a more loyal, productive workforce.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention, Revenue Growth and Profitability

8 Security Metrics All MSPs Should Be Tracking

Posted by Lily Teplow on December 11, 2018

8 Security Metrics All MSPs Should Be Tracking

As you begin to offer clients with a comprehensive cyber security solution, one of the first steps you should take is to identify which security metrics you need to measure. Why? Because you simply can’t manage what you don’t measure.

While some aspects of security—such as the integrity of the solution or provided peace of mind—may be difficult to quantify, below we’ve compiled eight essential security metrics that every MSP should be tracking.

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Topics: Cybersecurity and Threat Management, Managed Security Services

Breaking Alert Issued Against SamSam Ransomware

Posted by Lily Teplow on December 4, 2018


On Monday, December 3, the FBI and Department of Homeland Security (DHS) issued an alert for SamSam ransomware—also known as MSIL/SAMAS.A—after identifying certain cyber threat actors using the ransomware to target industries in the United States and worldwide.

In this post, we cover the breaking news and what MSPs should take note of, how the SamSam ransomware works, and what you can do to protect against it.

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Topics: Industry News, Cybersecurity and Threat Management

Partner Spotlight: Our Journey from 1,000 to 100 Tickets a Day [VIDEO]

Posted by Lily Teplow on December 3, 2018

Partner Spotlight: Our Journey from 1,000 to 100 Tickets a Day [VIDEO]

Many MSPs are familiar with the concept of ticket fatigue; when you or your techs can’t perform at the high-level of service your clients need, all because of the sheer amount of alerts that consume your day-to-day. Before becoming a Continuum partner, DS Tech was no stranger to ticket fatigue.

In this partner spotlight, DS Tech shares their story of how they leverage Continuum to not only reduce their daily number of tickets, but become more efficient and able to better service their clients.

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Topics: Partner Success, Service Delivery and Operational Efficiency, Video

The Top 5 MSP Blog Posts of November 2018

Posted by Lily Teplow on November 29, 2018


What are the keys to an MSP marketing plan for 2019? How can you explain the cloud to your clients? What tools are needed to build a cyber security offering? We answer these questions and more in our monthly roundup of the MSPblog's most popular posts.

See below for the top five blog articles our readers couldn’t get enough of this November.

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Topics: Sales and Marketing, Cybersecurity and Threat Management, Client Acquisition and Management

4 Ways to Help Employees and Clients Fight Off Infections

Posted by Lily Teplow on November 28, 2018

4 Ways to Help Employees and Clients Fight Off Infections

Welcome to flu season, ladies and gents. As the weather grows colder and we find ourselves in confined quarters, many of us become sitting ducks for risk of illness. This is especially true in the office environment; we’re around each other for eight (maybe more) hours a day, sharing documents, keyboards, workstations, etc.

While we usually write about topics like how to prevent computer viruses and malware, this time around we’re sharing four tips to help you and your clients stay as healthy and germ-free as possible.

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Topics: Tech Quick Tips, Client Quick Tips

Happy Thanksgiving, We're Thankful for You!

Posted by Lily Teplow on November 22, 2018


On this Thanksgiving, we hope you’re able to spend the day with your loved ones, enjoying good company, good food, and reflecting on all that you’re thankful for. And, we’d like to take this opportunity to offer our sincere thanks to our MSPblog readers and especially, to all of our Continuum partners.

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Topics: IT Community

4 Simple Ways to Show Clients You're Thankful for Them

Posted by Lily Teplow on November 21, 2018

4 Simple Ways to Show Clients You Are Thankful for Them

While acquiring new business is always important, maintaining your existing business should be a focal point as well. With the everyday grind of running your MSP business, it’s easy to forget to tell your clients how you appreciate their partnership. So, in the spirit of the Thanksgiving holiday, we’re providing you with four simple ways to show clients you're thankful for them and make them feel valued and important to your business.

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Topics: Client Acquisition and Management, Business Development and Growth, Customer Service

5 Trends MSPs Should Be Blogging About in 2019

Posted by Lily Teplow on November 15, 2018

5 Blog Topics MSPs Should Be Writing About in 2019

Blogging has become a core component of any business’ marketing strategy. And, with the ability to reach thousands of readers, establish authority in the market, and cost-effectively drive leads, blogging can have many benefits for your MSP business. But where most MSPs find themselves stuck is, “which topics should I be blogging about that will attract the right clients?”

We’ve reached a time of year where many are looking ahead for 2019 predictions and trends—and the IT industry is no exception. Keep reading to discover which five topics we suspect MSPs will see more of in 2019 and how you can leverage them to demonstrate your authority in blogs and other marketing efforts.

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Topics: Blogging, SMB Trends, Sales and Marketing

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