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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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CHS Data Breach & IE's Bad Reputation: IT Rewind Episode 2

Posted August 23, 2014by Ben Barker

 Slate_Ep2
Ever wish you could watch the MSP equivalent of CNN, a one-stop resource for the latest news in IT? Now, you can! With the daily managed IT services grind, it's easy to miss the week's top headlines and breaking stories. That's why we're proud to bring you our weekly series, IT Rewind! 

 


Did you enjoy this episode? Have a question for Ben? Tweet us! twitter-nav14-orange


Continuum's Must-Read Blog Post This Week

Want More Free Time? Explore the Benefits of Smart-Sourced Solutions

the_persistence_of_memory_-_1931_salvador_dali3 

An MSP’s world can be a hectic one. If you’re constantly training new technicians and fielding calls from end users, you probably don’t even know the meaning of the word “down time,” unless of course you’re talking about networks and servers. IT issues don’t rest, so if you’re trying to handle all of your clients’ issues in-house, neither do you.  Read more » 


IT Rewind Feature Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered! 

Personal info of 4.5 million patients stolen in US hospital group breach 

Help Net Security,, Zeljka Zorz, @ZeljkaZorz 

IE's Bad Reputation: Will Microsoft Rebrand?

InformationWeek, @IW_Digital, Michael Endler,  

 

What else is new in the IT channel?

Unfortunately, we couldn't cover all of the week's notable managed IT services headlines. We've linked them below so you stay in the know! 

Back, back, back it up!

          Virtual hard drives: The IT pro trick that lets you back up your data for free
           PCWorld, @PCWorld, Jon L. Jacobi

Under Attack:

         Backup and recovery process is becoming a major roadblock for organizations'
          Information Week, @InformationWeek, Jasmine Kohli, @KohliJasmine

Facebook Scam:

          Sick Facebook Scammers Exploit Robin Williams' Suicide
           The Hacker News, @TheHackerNews, Wang Wei

Mobility made easy:

          Dell Exec: Enterprise Mobility Doesn't Need to Be Difficult
          eWeek News, , Jeffrey Burt

 

What do you think of our new series? Sound off in the comments below!

For more hard-hitting, educational MSP content, check out:

check-out-the-msp-resource-center

 

Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

Topics: Industry News

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