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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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How to Discuss (and Sell) Cloud Services to SMBs

Posted August 17, 2016by Joseph Tavano

What are SMBs looking for when they say they're interested in cloud services? Chris Rimer of IBM sits down with Nate Teplow and Joe Tavano to discuss this and much more.

Episode 104: How to Discuss (and Sell) Cloud Services to SMBs

On this episode of MSP Radio, Nate and Joe sit down with Chris Rimer, Vice President of Cloud Business Partners & Channels at IBM, to discuss the opportunities, challenges tactics and strategies around selling cloud services to MSPs. This was a far-reaching conversation that covered many topics, with a lot to learn from a true expert in the industry. IBM is also a gold sponsor of Navigate 2016.

Download "Explaining the Cloud to Your Clients" free ebook.

If you liked this conversation and want more on discussing and explaining the cloud to your clients, get our free ebook at

Questions or comments on this episode? We want to hear from you.

Email us at and follow the show on Twitter @ContinuumPod.

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Joseph Tavano is Senior Content Marketing Manager at Continuum, with more than 12 years of experience in content creation and editorial in various disciplines. He is the author of numerous eBooks, eGuides, blog posts and other collateral that enable Continuum partners and IT service providers in the channel to make their businesses stronger and grow their profits. He is also the producer of the Continuum Podcast Network, which publishes multiple shows every week and reaches tens of thousands of IT professionals every year. A native of Boston, he holds bachelors in English and History from Suffolk University and resides in Salem, Massachusetts.

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