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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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How to Work More Efficiently with Automation

Posted October 24, 2017by Tara Callinan

How to Work More Efficiently with Automation

Whether you’re a sole service provider or part of a small team operating within a larger company, you know how hard it can be trying to complete work using disconnected tools. That's why you need Service Operations Automation (or ServOps for short)—a new type of technology that’s going to streamline your daily workflows so that you can operate more efficiently than ever before.

If you’re an IT service provider who continues to waste hours of their working week on inefficient, manual admin tasks—like updating timesheets or responding to client requests—you could end up losing $52,000 in revenue each year! With 2018 just around the corner, it's time to automate your operations in a way that's going to boost profits and productivity so that you can truly focus on doing the work you love. Here’s how:

Automate, Integrate, and Diligently Track Time

Simplify your daily processes with a ServOps platform that automates repetitive admin tasks, boosts company-wide transparency, and more efficiently manages your tasks and time. Look to invest in cloud software that can seamlessly integrate with the tools you already use like Gmail, Google Calendar, Microsoft Office and Outlook, and automatically track the time spent there. Why? Because every minute spent communicating with clients is billable time—time that often goes unaccounted for—and this causes IT service providers to lose significant revenue.

With features such as automatic time tracking software, you’ll also be able to eliminate guesswork and truly focus on your clients, while technology handles the rest. Even an email you send from your phone will be logged onto your timesheet, automatically. That way, you can communicate efficiently on-the-fly and stay on top of client work, without having to jump between various tools.

Increase Transparency for Better Client Relationships 

Having more efficient and transparent workflows in place is going to increase the standard of your service delivery. In turn, this can help you delight your clients and retain their business for long-term growth. The best part? It’s now easier to do so than ever before with ServOps technology that’ll save you and your colleagues from the dreaded 2am call regarding an urgent outage!

In this instance, you can give your clients 24x7 self-serve access to a client portal where they can instantly raise their own issues or service requests. You’ll get notified by email, and your clients will be able to track their ticket as it progresses in real time. Even if a client creates an attachment or file note, that will automatically appear alongside their issue, ticket, or request—so that all the information you need to work efficiently is right there in front of you.

Succeed with Continuum and Accelo

Given Accelo’s focus on helping service professionals do the work they love (by streamlining and automating the things they hate), they paired up with Continuum to help busy MSPs work more efficiently than ever before. The integration between the two platforms allows MSPs to experience the many benefits Continuum provides—including carrying less overhead and realizing higher profit margins—while ensuring full, real-time visibility across all client work. Accelo will pull in tickets created from Continuum alert processes, giving MSPs the flexibility to see work, track time, and even bill clients upon work completion from a single, automated dashboard.

Curious to know more? Check out Accelo's blog here!


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Tara is a Content and Communications Strategist at Accelo.

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